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• Lead and coach Customer Success, Implementation, and CS Operations teams to achieve exceptional customer outcomes.
• Drive customer adoption, retention, and value realization through scalable processes and data-driven strategies.
• Collaborate cross-functionally with Sales, Product, Engineering, and Operations to shape customer-focused initiatives.

They are a growing SaaS company focused on delivering exceptional customer outcomes through strategic leadership and operational excellence. They foster an inclusive, collaborative culture with a high-growth environment and trust-based flexibility.

• Own overall retention and expansion targets and be personally accountable for NRR and churn outcomes.
• Coach, enable, and actively support the CS team to deepen accounts and reduce churn, including stepping into strategic accounts when needed.
• Build and refine a scalable, repeatable Customer Success playbook from onboarding through renewal and expansion.

EULER is the AI-native PRM for modern partnership teams, replacing manual work and turning partner activity into repeatable revenue. The company grew 600% YoY in 2025, serving industry leaders with a fast-paced, intentional culture focused on delivering real value.

• Lead the strategic segment customer success vision and execution across a high-performance team.
• Drive cross-functional collaboration with Sales, Services, Product, and R&D to deliver outstanding outcomes.
• Own key metrics including NPS, CSAT, retention, account P&L, and customer health scores.

NiCE Ltd. provides software products for customer experiences, fighting financial crime, and ensuring public safety. The company serves 25,000+ global businesses including 85 of the Fortune 100, with over 8,500 employees across 30+ countries, and is known for innovation in AI and cloud.

• Lead and develop Customer Success, Implementation, and Operations teams to drive customer adoption and retention.
• Oversee implementation experience and use data to identify trends and improve customer outcomes.
• Partner cross-functionally to represent the customer perspective and build a high-performance culture.

Cardata provides automated software and services for vehicle reimbursement programs. They are a small, driven team focused on growth and impact.

• Lead and mentor a team of Customer Success Managers, establishing goals and success metrics to improve customer retention and expansion.
• Act as a trusted escalation point for key customer relationships and partner with Sales, Product, and Engineering teams.
• Design and refine customer success playbooks, workflows, and reporting systems to improve scalability and consistency.

The partner company is an organization focused on helping customers maximize the value of innovative data and technology solutions. It operates as a fully distributed remote team with a collaborative, inclusive culture emphasizing learning, mentorship, and career growth.

• Lead customer success strategies for Acute and Payer segments, driving retention and growth.
• Build and manage a high-performing team of ~25, fostering executive relationships.
• Partner cross-functionally to optimize customer outcomes and revenue.

PointClickCare is a leading health tech company that helps providers deliver exceptional care through its platform. With over 30,000 provider organizations and a large dataset, it empowers employees to innovate and shape the future of healthcare, recognized for its culture and growth.

• Guide assigned customers through the customer journey, ensuring they meet milestones and business outcomes.
• Monitor customer health, execute predefined plays to mitigate churn, and collaborate cross-functionally to resolve issues.
• Partner with Business Value Consultants to optimize value and drive renewals and expansion opportunities.

Firstup is an intelligent communication platform that improves the employee experience by connecting over 17 million workers daily for 40 Fortune 100 companies. With a focus on workforce communications and technology, it fosters a high-growth, inclusive environment where ideas are rewarded.

• Create and own quarterly success strategies to identify churn risks and maximize revenue.
• Build strong relationships with customers, using empathy to become an expert at driving value with Karbon.
• Manage renewals, monitor customer health, and advocate for customers internally to drive retention and expansion.

Karbon is the global leader in AI-powered practice management software for accounting firms. The company is well-funded, ranks #1 on G2, and has a people-first culture recognized by Great Place To Work certification and Fortune's Best Small Workplaces list.

• Own and grow ARR across the client portfolio through disciplined retention and expansion strategies.
• Build, lead, and develop the Customer Success team, including Director-level leaders.
• Define and execute a scalable Customer Success strategy aligned to growth and product roadmap.

Arbital Health is a rapidly growing healthcare technology and actuarial leader that centralizes, measures, and adjudicates value-based care contracts at scale. We were co-founded by Brian Overstreet and Travis May, backed by leading investors, and have established ourselves as a trusted partner for over 40 payers and providers.

• Drive retention model ownership and operationalization to improve customer health and scalability.
• Lead digital and scaled Customer Success motions to shift toward digital-first engagement.
• Oversee deployment and optimization of the Customer Success platform (CSP) to streamline operations.

PowerSchool is the global leader in cloud-based K-12 software, powering education for students worldwide. With a mission-driven team, the company fosters a culture of diversity and inclusion, empowering employees to deliver results.

• Own the team's renewal ARR targets and NDR goals, driving accountability for outcomes.
• Manage, coach, and develop a team of 4 Customer Success Managers to accelerate revenue.
• Lead cross-functional alignment with Sales, Marketing, Product, and executive stakeholders.

Catchafire brings together government, philanthropy, business, and volunteers to bridge paths to stronger communities. The remote-first team has generated over $200 million in value and 1 million volunteer hours, operating with a mission-driven culture.

• Drive customer adoption, retention, and expansion through scalable and data-driven Customer Success programs.
• Manage a portfolio of accounts from onboarding to ongoing success, ensuring customer objectives are achieved.
• Leverage customer success platforms, CRM data, and scaled engagement strategies to proactively manage customer health.

The company provides a customer success platform and operates with a global, remote-first team. They value collaboration, continuous improvement, ownership, and customer impact.

• Develop and execute strategic account plans to ensure customer success and identify growth opportunities.
• Serve as the primary contact for escalated issues, collaborating internally to resolve challenges.
• Conduct proactive meetings and quarterly business reviews to enhance customer retention and expansion.

Certn is a background screening company that simplifies trust through easy background checks. The company has raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and fosters a remote-first, high-performance culture with a no-jerk policy.

• Lead and manage the North America Enterprise Customer Success team, owning retention, expansion, and executive customer relationships.
• Coach and develop a team of CSMs, partner with Sales, Product, and Support to ensure enterprise customers realize measurable value.
• Champion an AI-driven approach, manage renewal forecasting, and identify at-risk accounts early to mitigate churn.

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated and operating in 64 countries. Headquartered in New York City, the company has been recognized as a best workplace by Inc Magazine and Crain's NY, and named to Fast Company's most innovative companies list.

• Develop and execute a customer success strategy that ensures adoption, retention, and expansion.
• Strengthen client relationships and minimize churn through proactive engagement and early warning systems.
• Collaborate with GTM, Product, and Engineering teams and lead a future CS team to exceptional performance.

Patlytics provides AI-powered patent workflow solutions, using LLM technology curated by patent professionals. Backed by top-tier Silicon Valley VCs, the company has a world-class team from leading tech and law firms.

• Apply deep working knowledge of customer success to guide how Customer Success Operations supports the broader CS organization.
• Own definitions, methodology, and standards behind core CS metrics, including NRR, GRR, renewal rate, and usage KPIs.
• Support Customer Success tool strategy across systems like Salesforce, Gainsight, Clari, Gong, and Tableau, executing on priorities.

AlphaSense provides AI-driven market intelligence and search to help companies make decisions. With over 2,000 employees and trusted by 6,000+ enterprise customers, they foster a dynamic and fast-paced culture.

• Drive strategic direction, customer ROI, and product adoption for a portfolio of strategic enterprise customers.
• Act as a trusted advisor to senior customer leaders, guiding them through hiring transformation and digital adoption.
• Partner with Sales and Renewals to drive expansion strategy, retention, and commercial success.

Hirevue is a hiring platform that transforms how organizations discover, engage, and hire talent using video interviewing, assessments, and conversational AI. The company has hosted over 70 million video interviews and serves over 1,200 pioneering customers globally, with a culture centered on core values like being a hero for customers and taking action.

• Lead and support a team of Customer Success Managers and Onboarding Specialists, helping them grow and succeed.
• Build strong relationships with your own portfolio of customers, driving adoption, retention, and growth.
• Spot challenges early, step in for complex conversations, and shape processes to improve customer outcomes.

We provide tailored, end-to-end SaaS solutions for the service economy, serving over 725,000 customers in home services, health services, and wellness industries. We are building an extraordinary company with a culture that values talented, energetic, and motivated people.

• Lead and mentor a team of Customer Success Professionals to drive customer satisfaction and retention through strategic initiatives.
• Analyze customer health data to proactively mitigate churn risks and identify expansion opportunities.
• Collaborate with cross-functional teams to align customer success strategies with broader business objectives.

Propelus simplifies workforce compliance management across healthcare. As a trusted leader for over 20 years, they have been recognized as one of BuiltIn's 2025 Best Places to Work.

• Lead and grow a high-performing Customer Success team with clear structure and goals.
• Own enterprise relationships with top sponsor and CRO accounts, becoming a trusted executive partner.
• Build scalable processes and partner with Product, Support, and Sales to drive customer outcomes.

Mural Health is a fast-growing clinical technology startup that makes clinical trials easier for participants. As a small, mission-driven team, they are dedicated to eliminating barriers for participants and caregivers.