Director of Customer Success

About the Role:

• You will own the strategy and execution behind EULER's post-sale customer experience, reporting to co-founders.
• This is a player-coach role: set the vision and roll up your sleeves to execute.
• Join at a pivotal moment after 600% YoY growth, building frameworks that turn customers into advocates.

Key Responsibilities:

• Own retention and expansion targets, including NRR and churn outcomes.
• Coach and support the CS team, stepping into strategic accounts as needed.
• Build scalable playbooks, success plans, and health scoring frameworks.

What We're Looking For:

• Proven B2B SaaS Customer Success leadership with hands-on style.
• Experience owning retention metrics and coaching teams to hit targets.
• Strong CRM proficiency (HubSpot, Salesforce) and consultative mindset.

Why Join Us:

• Build and lead the CS organization at a fast-growing, profitable startup.
• Work directly with founders to define long-term customer relationships.
• No ego, full ownership, entrepreneurial culture.