Lead the onboarding process for new customers and conduct product training sessions.
Provide technical support and issue resolution, collaborating with engineering on complex problems.
Develop customer success plans, monitor health metrics, and drive retention and growth.
EULER is an AI-native PRM for modern partnership teams, making partner revenue scalable and predictable. We grew 600% YoY in 2025 and serve industry leaders, with a fast-moving, intentional culture focused on delivering real value.
Lead and unify the post-sale customer experience across INNERGY ERP and Microvellum CAD/CAM.
Own the Customer Success operating system including service model design, tooling, and performance management.
Drive adoption, retention, expansion, and long-term customer value across all products and regions.
INNERGY transforms the woodworking industry with cloud-based ERP software for custom manufacturers. Founded in 2016, they are a globally distributed team of 200+ professionals united by deep software expertise and a shared passion for solving real-world problems.
Lead a high-impact customer success organization focused on retention, expansion, and long-term customer value.
Drive adoption, renewal performance, and revenue growth by building scalable customer success strategies.
Partner with Sales, Product, Support, Engineering, and Operations to shape the customer journey and improve business impact.
Jobgether is an AI-powered job matching platform that connects candidates with employers. The company offers a transparent and collaborative culture focused on learning, innovation, and impact.
Own and facilitate onboarding and training of new customer accounts with a focus on early value demonstration.
Drive net revenue retention by monitoring health signals and intervening early to prevent churn.
Conduct EBRs and strategic planning sessions to cultivate relationships and highlight value for VP/C-Suite stakeholders.
Capsule builds an AI-powered video editing tool for modern teams to scale video production. It is a Series A startup with a remote-first culture, backed by top-tier investors behind Webflow, Figma, Slack, and Replit.
Own renewal and expansion strategy for a portfolio of accounting firms, driving measurable value realization and net revenue retention.
Serve as a strategic advisor to executive stakeholders, diagnosing workflow inefficiencies and aligning product capabilities to firm-level improvements.
Proactively identify churn indicators through behavioral data and health metrics, and develop structured save plans with clear ROI articulation.
Karbon is the global leader in AI-powered practice management software for accounting firms. We are well-funded, ranked #1 on G2, Great Place To Work® certified, and on Fortune's Best Small Workplaces™ List.
Lead and mentor a team of Customer Success Managers, establishing goals and success metrics to improve customer retention and expansion.
Act as a trusted escalation point for key customer relationships and partner with Sales, Product, and Engineering teams.
Design and refine customer success playbooks, workflows, and reporting systems to improve scalability and consistency.
The partner company is an organization focused on helping customers maximize the value of innovative data and technology solutions. It operates as a fully distributed remote team with a collaborative, inclusive culture emphasizing learning, mentorship, and career growth.
Lead the Customer Success organization, driving ARR retention and expansion through scalable strategies and high-performing teams.
Build executive-level client relationships, manage portfolio health, and identify expansion opportunities across markets and use cases.
Establish a Voice of Customer program and partner cross-functionally to ensure seamless client experiences and align product development.
Arbital Health is a healthcare technology and actuarial company that centralizes, measures, and adjudicates value-based care contracts at scale. Backed by leading investors and co-founded by industry veterans, the company serves over 40 clients and fosters a collaborative, fast-paced culture focused on high potential and humble individuals.
Lead and optimize the mid-market customer segment, overseeing a team of 6-8 Customer Success Managers to drive adoption, retention, and growth.
Develop and execute strategies to improve renewal rates, drive cross-sell revenue, and optimize customer health metrics with data-backed updates.
Serve as executive sponsor for key accounts, manage cross-functional collaboration with Product, Sales, Support, and Engineering, and champion AI adoption.
Dscout builds a flexible UX research platform trusted by top brands in finance, healthcare, consumer goods, and tech. The team is passionate, empathetic, and curious, prioritizing learning, sharing, and building a diverse and inclusive culture.
Lead and inspire a high-performing Customer Success team to drive customer satisfaction, retention, and growth.
Collaborate with Sales, Marketing, and Product to create a unified customer ecosystem.
Establish clear goals, KPIs, and processes to optimize team performance and customer success.
Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training. With over 900 employees worldwide, they foster a culture of trust, positive intent, and diverse perspectives.
Lead Customer Success projects and team development, ensuring effective delivery of objectives and outcomes.
Define, implement, and continuously improve customer lifecycle processes and engagement touchpoints.
Manage key customer relationships, drive product adoption, and act as escalation point for complex situations.
Everway creates technology that helps everyone understand and be understood, building a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, they offer a purposeful, fast-moving career with a culture that values curiosity, courage, and commitment.
Lead and coach a team of senior Customer Success Managers to drive retention and growth for North America Enterprise accounts.
Develop proactive retention frameworks and strategies to reduce churn and unlock expansion opportunities.
Act as an executive escalation point and strategic partner for high-value enterprise customers.
Wrike is a work management platform that helps teams collaborate and exceed goals. With over 1,000 employees across 10 global hubs, they foster a culture of innovation, collaboration, and customer focus.
Leads a team driving customer adoption, retention, and expansion with clear expectations and scalable operating models.
Owns renewal and expansion performance for a segment through hiring, coaching, and operational discipline.
Champions AI tools to streamline workflows and surface customer insights faster for strategic work.
Abnormal Security protects organizations from AI-powered cybercrime using a behavioral AI platform. Trusted by 4,500+ enterprises, the company fosters a culture of excellence, accountability, and continuous improvement.
Lead, coach, and develop a team of Customer Success Managers for Commercial and SMB segments.
Own portfolio health and retention, using account health signals to prioritize team efforts.
Partner with Sales, Renewals, and Deal Desk to manage renewals and expansion opportunities.
Spring Health is a global mental health company focused on eliminating barriers to mental health through an AI-native platform. With outcomes validated by JAMA, the company reaches over 170 million people worldwide and fosters a culture of innovation and inclusivity.
Serve as the primary strategic contact for assigned customers, building deep relationships with revenue leaders and operations.
Drive adoption and value realization by creating and executing onboarding and rollout plans that accelerate time-to-value.
Lead the end-to-end renewal process, partnering with Sales and Legal to maximize retention and capture expansion opportunities.
Airspeed provides an AI Revenue Orchestration Platform that turns customer interactions into actionable insights. With 100+ SaaS customers and 90%+ adoption, Airspeed is a lean startup with a high-performance, detail-oriented culture.
Define and own the global strategy for customer success and customer support, including team structure and processes across time zones.
Build, hire, and lead a high-performing global team of customer success managers, support specialists, and functional leaders.
Own key outcomes including net revenue retention, customer satisfaction, renewal rate, and product adoption.
Spellbook is an AI copilot for transactional lawyers, helping legal teams draft, review, and negotiate contracts faster and with greater precision. Backed by leading investors like Khosla Ventures, the company has raised over $80 million and serves over 4,000 law firms, fostering a customer-obsessed culture.
Own growth strategy for SMB customer portfolio, identifying expansion opportunities and increasing product adoption.
Leverage data, AI tools, and proactive outreach to discover growth potential and engage customers.
Partner cross-functionally with Sales, Customer Success, and Revenue Operations to drive scalable customer success programs.
Nylas provides APIs for developers to integrate email, calendar, and contacts into applications. Supporting over 100,000 developers and 900+ companies globally, they foster a culture of innovation and collaboration across sectors.
Build and lead the Customer Success organization from the ground up, owning GRR, NRR, renewals, and expansion revenue.
Recruit, coach, and develop a high-performing team of Customer Success Managers while implementing health scoring and KPIs.
Partner with Sales, Product, Engineering, and Support to improve customer outcomes and champion AI and automation.
Visual Matrix is a hospitality technology company that helps hotels maximize revenue, improve operations, and deliver exceptional guest experiences. The company has a customer-centric, collaborative, and entrepreneurial culture with a builder mindset.
Own and grow a portfolio of mid-market customers, acting as their trusted strategic partner.
Lead onboarding, adoption, business reviews, and success planning to help customers maximize value.
Identify expansion opportunities and lead commercial conversations including renewals and growth.
Go1 helps organizations deliver learning and development in more relevant, timely, and effective ways. From a small startup to a global brand, they have grown by solving hard problems, embracing ambiguity, and never standing still, with a remote-first culture and team events.
Lead the Americas Customer Success team as the senior regional leader, accountable for retention, expansion, and product adoption.
Build a high-performing management layer that scales consistent execution across enterprise, strategic, and scale segments.
Partner with Sales leadership on coverage, renewal forecast, and expansion strategy while driving proactive adoption and value realization.
Semperis is a cybersecurity company focused on protecting identity infrastructure and ensuring resilience. The company is recognized as one of America's Fastest-Growing Cybersecurity Companies and a multi-year Inc. Best Workplace awardee, with a culture rooted in purpose, growth, and balance.
Act as a trusted advisor to high-impact creator accounts, driving retention and expansion through strategic email strategy and Kit optimization.
Build deep relationships and anticipate customer needs, providing proactive guidance and personalized experiences.
Collaborate cross-functionally with Product, Marketing, and Support to improve the creator experience and drive feature adoption.
Kit is an email-first operating system for creators who mean business, helping them grow and monetize their audience with ease. We are a 100% independent and remote team committed to helping creators earn $1 billion using our platform, and we embrace AI thoughtfully in our work.