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Problem Solving
About the Role:
- Drive a customer success strategy across the full lifecycle from implementation to expansion.
- Minimize churn through proactive engagement and early warning systems.
- Act as an advisor to key stakeholders to drive advocacy and referrals.
What You'll Do:
- Collaborate with GTM, Product, and Engineering teams to amplify the voice of the customer.
- Develop feedback loops to turn insights into product enhancements.
- Guide and scale a dynamic customer success team in the future.
We Offer:
- Medical, Dental, Vision, and 401(k).
- Remote work environment from anywhere.
- Competitive compensation and equity grants.
Patlytics
Patlytics provides AI-powered patent workflow solutions, using LLM technology curated by patent professionals. Backed by top-tier Silicon Valley VCs, the company has a world-class team from leading tech and law firms.