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Role Overview:
- Lead, coach, and develop the global Customer Success team across StarRez and College Pads.
- Own retention and renewal outcomes, including the College Pads renewal process and forecasting.
- Drive product adoption and utilization to ensure customers realize full value.
Required Qualifications:
- 5+ years leading Customer Success teams in a SaaS environment.
- Experience with Digital and Scaled Customer Success, and managing teams across multiple regions.
- Strong Salesforce skills and ability to build reporting for senior leadership.
Preferred Qualifications:
- Experience with higher education institutions or student housing.
- Experience with renewals at scale, including forecasting and commercial negotiation.
- Exposure to Customer Success tooling, health scoring, and AI-assisted workflows.
StarRez
StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness, and revenue generation. Trusted by 1,400+ clients across 25+ countries, the company supports more than 4 million beds annually and blends global capabilities with personalized service.