Customer Success Program Manager – Financial Technology

Role Overview:

• You lead a customer success program for a financial technology SaaS client.
• You manage customer success professionals and frontline leaders while driving sales performance.

Key Accountabilities:

• Manage client relationships and serve as primary point of contact for C-Suite stakeholders.
• Oversee program finances, expenses, commissions, and budget performance against gross margin goals.
• Develop and present monthly or quarterly business reviews to multiple client levels.

Requirements:

• Experience with payment processing or financial products, and proven B2B customer success experience.
• Strong ability to interpret sales data, and proficiency with CRM and sales acceleration platforms.
• Demonstrated ability to lead frontline managers and manage remote teams.