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About the Role:
- This is a highly visible, impactful, cross-functional role working closely with customers and internal teams.
- You'll develop strong client relationships with Hummingbird's customers, partnering at senior levels.
- You'll build and execute strategic account plans to drive satisfaction, retention, and growth.
What We're Looking For:
- Experience in a Customer Success Manager role, ideally for a SaaS company managing enterprise accounts.
- Financial Institution or Fintech experience is a plus.
- You are resourceful, proactive, and creative, with an analytical mindset.
Culture & Values:
- We are a remote-first, fully distributed team united by our mission to help fight financial crime.
- We set a high bar, challenge assumptions, and support each other to do our best work.
- We are an equal opportunity employer and value diversity, ensuring reasonable accommodations for all.
Hummingbird
Hummingbird helps financial institutions and tech companies fight financial crime through AI-powered compliance tools. They are a remote-first, fully distributed team that values customer obsession, inclusivity, and supporting each other to do their best work.