Senior Customer Success Manager

Key Responsibilities:

• Maintain a revenue base by managing, retaining, and expanding a book of business.
• Build strong relationships with assigned customer portfolio as their key contact and advocate.
• Drive upgrade revenue by identifying opportunities for product feature adoption and expanded usage.

Performance Metrics:

• Renewals: Maintain 85% or higher renewal rate.
• Expansion: Grow book of business 3+% each quarter.
• Adoption: Achieve average purchased seat utilization of 75% or higher and customer utilization of 3+ features.

Required Skills:

• 5+ years of Customer Success in a B2B SaaS company.
• Proven expertise in driving account expansion in large accounts.
• Experience building multi-threaded relationships and as a trusted advisor.