Own a portfolio of Enterprise and Strategic accounts end-to-end — from onboarding through renewal — with full accountability for retention and net revenue expansion
Design and run tailored rollout and enablement programs that get large organizations to value fast and build internal momentum for broader adoption
Lead QBRs and EBRs that connect Scribe's impact to the metrics executives care about, and use those conversations to surface expansion opportunities
Scribe provides a Specialized Intelligence platform that captures how work happens and turns it into a living asset for teams and AI agents. Founded in 2019, the company has grown to 7 million users across 600,000 businesses, is valued at over $1 billion, and has been named a LinkedIn Top Startup.
Ensure customer success by driving full value realization of the Segment platform.
Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
Cultivate strong relationships with executive stakeholders to drive engagement and identify growth opportunities.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. The company is remote-first with a strong culture of connection and global inclusion.
Lead and scale the Customer Success organization, defining strategy and operating model across multiple product lines.
Personally manage complex enterprise renewals and expansions, including negotiations and executive-level customer relationships.
Leverage AI and automation to enhance customer insights, forecasting, and team productivity.
This company is a technology organization focused on customer success solutions within the SaaS and field service management space. They offer a collaborative and supportive team environment with opportunities for leadership growth and professional advancement.
Own and grow a portfolio of Apryse's largest enterprise customers, ensuring long-term satisfaction and success.
Develop and execute comprehensive account plans to identify expansion, cross-sell, and upsell opportunities.
Build and maintain strong executive relationships and lead strategic business reviews to position Apryse as a digital transformation partner.
Apryse is the industry-leading provider of document software development (SDK) technology, powering applications from desktop to mobile. With a broad international portfolio and 25 million installs of their XODO app, they serve major companies like IBM and Microsoft, fostering a diverse and inclusive workplace.
Own a portfolio of Enterprise accounts as the primary relationship steward, building proactive, outcome-driven strategies that deliver measurable value and drive retention and expansion.
Develop SMART goals collaboratively with customers, track progress rigorously, and demonstrate the quantified impact of the Conga platform on their business.
Align closely with Sales counterparts to drive shared account strategy, identify risks early, and co-create mitigation plans that protect the relationship and revenue.
Conga aligns commercial operations so companies run as connected, smarter businesses by unifying pricing, quoting, contracting, rebates, and communications. With over 10,000 customers worldwide—including more than 50% of the Fortune 100®—Conga fosters a community where colleagues can innovate and grow, with every voice heard.
Maintain and develop long-term relationships with strategic customers in North America, acting as a trusted advisor to C-level executives.
Control delivery processes and identify early risks to ensure successful customer outcomes.
Drive account growth through retention, cross-sell, and upsell by understanding customer business priorities.
Creatio is an AI CRM and workflow platform that helps midsize and large organizations run customer workflows in the AI era. With a global team and thousands of customers in over 100 countries, they were named to Inc.'s Best Workplaces list in 2025.
Build strategic relationships with enterprise customers to drive adoption, retention, and growth.
Facilitate quarterly Executive Business Reviews to track goals, progress, and opportunities.
Identify and develop upsell opportunities while advocating for customer needs cross-departmentally.
FourKites is the leader in AI-driven supply chain transformation for global enterprises, turning supply chain data into automated action. They process over 3.2 million supply chain events daily and help 1,600+ global brands prevent disruptions and optimize performance.
Drive measurable value realization within the first 90 days post-sale and own renewal and expansion strategy for your portfolio.
Develop multi-threaded relationships across decision-makers and create structured success plans tied to customer KPIs.
Proactively identify churn indicators through behavioral data and develop structured save plans with clear ROI articulation.
Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently. They are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.
Own the success, retention, renewal, and growth of a portfolio of enterprise customers.
Build trusted relationships with executive sponsors and become a strategic advisor.
Use AI-powered platforms to monitor customer health, predict risk, and scale your impact.
OfficeSpace Software provides the leading AI operating system for the built world, helping teams plan, connect, and perform in the workplace. As a performance-based, PE-backed company, our world-class teams operate in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact.
Manage enterprise customer accounts as a trusted advisor in the e-learning space, driving renewals, upsells, and customer satisfaction.
Deliver strategic presentations, executive business reviews, and build success plans to ensure customer retention and growth.
Collaborate with internal teams including Support, Curation, and Sales, using Salesforce and Gainsight to track activities and forecasts.
OpenSesame is a trusted partner for workforce reinvention in the age of AI, delivering integrated software, curated content, and expert services. The company is remote-first, values diversity and inclusion, and uses AI tools daily, with a culture of self-starters and continuous learning.
Manage and grow relationships with strategic enterprise customers, serving as a trusted advisor to drive retention, adoption, and revenue growth.
Lead Executive Business Reviews and strategic planning sessions to align solutions with customer objectives and identify expansion opportunities.
Analyze customer performance data to develop actionable recommendations and influence cross-functional teams to improve business outcomes.
Our partner is a global commerce technology company that enables enterprise customers to achieve measurable business outcomes. They foster a collaborative environment focused on innovation, accountability, and teamwork.
Act as a strategic customer success manager for HPE's as-a-service portfolio, driving onboarding, adoption, and upsell/cross-sell opportunities.
Build and maintain strong senior-level customer relationships, develop success plans, and serve as a trusted advisor throughout the digital transformation journey.
Collaborate with sales specialists and cross-functional teams to accelerate solution consumption and deliver measurable business value.
Hewlett Packard Enterprise is a global edge-to-cloud company that helps organizations connect, protect, analyze, and act on their data and applications from edge to cloud. With a workforce of tens of thousands, the company fosters a culture of inclusion, flexibility, and bold innovation.
Manage a portfolio of 100-200 named accounts, using AI tooling to prioritize and drive outcomes.
Conduct workshops and create success plans to maximize customer value and ensure adoption.
Collaborate cross-functionally with Sales, Support, and Product to resolve technical issues.
Samsara is the pioneer of the Connected Operations Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insights. We are a public company with a diverse workforce, committed to improving the safety, efficiency, and sustainability of the operations that power the global economy.
Lead the post-sales organization, owning retention, renewals, customer satisfaction, and enablement.
Define the post-sales strategy, including coverage model, segmentation, and service offerings.
Build and lead the Customer Success and Support team, setting metrics and driving execution.
Prophecy is a leader in AI-native data preparation and analysis, helping enterprises turn data chaos into reliable insights. The company is a high-growth B2B SaaS startup with a focus on the AI data lifecycle, and fosters a culture of innovation and inclusion.
Serve as a strategic advisor to enterprise healthcare customers, building relationships with C-suite executives and driving outcomes, adoption, and growth.
Develop and execute account plans, lead executive business reviews, and identify improvement opportunities through data analysis.
Collaborate with internal teams and facilitate stakeholder collaboration to advance care coordination and network performance.
PointClickCare is a leading healthcare technology company that provides software solutions for care coordination across acute, post-acute, and payer settings. With a focus on value-based care, the company serves a large enterprise client base and fosters a culture of innovation and customer partnership.
Foster long-term customer relationships and drive strategic success initiatives.
Conduct business reviews, resolve escalated issues, and collaborate cross-functionally.
Identify upsell and expansion opportunities to maximize revenue growth and retention.
Certn changes how trust works with The World's Easiest Background Check. They've raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and are a remote-first company with a high-performance edge and a no-jerk policy.
Lead a team of 6-9 Strategic Customer Success Managers to exceed retention goals for high-value strategic accounts.
Develop and iterate playbooks that drive outcomes for strategic clients, leveraging data and analytics to forecast business performance.
Collaborate with sales, product, and marketing teams to identify upsell opportunities and ensure customer outcomes are achieved.
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. Serving nearly 100,000 customers from Fortune 500 enterprises to small businesses, Motive is a leading AI-powered platform for fleet management.
Help strategic customers realize quantifiable value and ensure renewals and expansions.
Identify risks of churn and develop mitigation strategies while identifying expansion opportunities.
Proactively drive value conversations and manage customer escalations across technical and business domains.
Flexera provides data-oriented SaaS solutions for technology value optimization, helping IT, finance, and cloud teams gain insights into cost optimization and compliance. With over 50,000 customers globally, Flexera is recognized as a category leader by Gartner, Forrester, and IDC, and fosters a culture built on candor, passion, and accountability.
Manage a book of global, complex customers to drive adoption and value realization through detailed analysis and joint planning.
Facilitate cross-functional collaboration to resolve technical issues and drive customer advocacy.
Act as a consultant and coach, continuously asking questions to deeply understand customer needs and ensure successful renewals.
Conga unifies commercial operations so companies run as connected, smarter businesses by aligning pricing, quoting, contracting, rebates, and communications. With over 10,000 customers worldwide, including more than 50% of the Fortune 100, Conga fosters a collaborative and celebratory culture where every voice is heard.
Spearhead a customer-centric approach to help Americas customers achieve measurable outcomes with SugarCRM.
Foster deep customer relationships and drive customer value through adoption and expansion motions.
Strategize and implement initiatives for enhancing customer retention and precision selling adoption.
SugarAI is redefining CRM for the age of AI by turning fragmented customer and revenue signals into clear, prioritized action. Their global team is united by a shared commitment to impact, ownership, and continuous growth.