Source Job

• Own a portfolio of enterprise accounts, driving retention and expansion through strategic partnerships.
• Manage the end-to-end post-sale journey, including onboarding, adoption, and renewals.
• Analyze customer data to provide proactive insights and lead executive business reviews.

Firework is revolutionizing connected commerce with an AI-powered video commerce platform trusted by global brands and retailers. The company has raised over $235 million and operates at a global scale, fostering a high-growth, team-centric environment.

• Drive adoption and strategic alignment with global enterprise customers to ensure measurable ROI.
• Own renewal and growth strategies, mitigating churn and identifying expansion opportunities.
• Operationalize Customer Success processes for scale, building executive relationships and leading EBRs.

6sense provides a predictive analytics platform that helps B2B companies identify buying intent with 85% accuracy. The company fosters a growth-driven culture with a focus on employee well-being, collaboration, and continuous learning.

• Build trusted relationships with enterprise SaaS customers and drive product adoption and engagement.
• Monitor customer health, identify risks, and coordinate cross-functional resolutions effectively.
• Identify expansion opportunities and contribute to commercial growth through strategic initiatives.

They provide SaaS solutions to enterprise clients, focusing on customer success and operational excellence. The team is remote-first and emphasizes cross-functional collaboration and continuous improvement.

• Manage customer relationships to ensure success and retention.
• Drive adoption of Samsara's IoT solutions to maximize value.
• Collaborate with cross-functional teams to address customer needs and growth.

Samsara is the pioneer of the Connected Operations Cloud, enabling organizations to harness IoT data to improve safety, efficiency, and sustainability of physical operations. As a recently public company, they focus on digitally transforming industries like agriculture, construction, and transportation.

• Manage a portfolio of enterprise strategic customers as the primary relationship manager and trusted advisor.
• Drive product adoption, optimize operational workflows, and demonstrate measurable business outcomes.
• Collaborate cross-functionally with Sales, Product, and Engineering to ensure retention and identify expansion opportunities.

The hiring company is a SaaS platform serving enterprise customers in healthcare and related industries. It prioritizes strategic customer relationships and data-driven growth, with a focus on retention and expansion.

• Own a portfolio of Enterprise and Strategic accounts end-to-end — from onboarding through renewal — with full accountability for retention and net revenue expansion
• Design and run tailored rollout and enablement programs that get large organizations to value fast and build internal momentum for broader adoption
• Lead QBRs and EBRs that connect Scribe's impact to the metrics executives care about, and use those conversations to surface expansion opportunities

Scribe provides a Specialized Intelligence platform that captures how work happens and turns it into a living asset for teams and AI agents. Founded in 2019, the company has grown to 7 million users across 600,000 businesses, is valued at over $1 billion, and has been named a LinkedIn Top Startup.

• Own end-to-end customer relationships for Signifyd's most complex accounts, ensuring seamless onboarding and strategic alignment.
• Identify and build deep relationships with senior stakeholders to develop long-term growth plans and drive collaboration.
• Leverage platform knowledge and industry trends to deliver optimal outcomes and expand Signifyd's footprint through upsell and cross-sell opportunities.

Signifyd helps merchants grow by building trusted relationships with their customers through advanced fraud prevention technology. Trusted by thousands of leading merchants across more than 100 countries, the company securely processes billions of transactions annually and is driven by a people-focused culture of commitment, empathy, and creativity.

• Manage a portfolio of enterprise partners, serving as their trusted advisor and driving strategic account growth.
• Drive deep adoption of Plooto across firm leadership and client base to maximize platform value.
• Identify and close upsell and cross-sell opportunities while leading executive business reviews and expansion planning.

Plooto is a Canada-born fintech company that makes payments secure and stress-free for small and mid-sized businesses. The team values integrity, agility, and heart, and is scaling its operations.

• Manage relationships with a portfolio of B2B customers and become a trusted point of contact throughout their journey
• Guide new customers through onboarding, configuration, and initial product adoption
• Monitor customer engagement and proactively identify adoption risks or opportunities

CerebriOS builds B2B SaaS products that help businesses make better decisions and get more value from their data. They offer a remote-first culture with professional development opportunities and a supportive benefits package.

• Manage a portfolio of 45–55 mid-market accounts, driving adoption, retention, and growth while leading renewal and expansion conversations.
• Build multi-threaded relationships across personas from comp admins to C-suite, delivering compelling QBRs and executive briefings.
• Proactively identify risks, present accurate weekly forecasts, and serve as the voice of the customer with Product and Engineering teams.

CaptivateIQ transforms how companies plan, manage, and optimize sales performance, starting with incentive compensation management. Backed by Sequoia, ICONIQ, Accel, and Sapphire Ventures, it empowers high-growth companies like Netflix, Figma, and Stripe and is on a fast-growing team committed to solving complex sales performance problems.

• Ensure customer success by driving full value realization of the Segment platform.
• Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
• Cultivate strong relationships with executive stakeholders to drive engagement and identify growth opportunities.

Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. The company is remote-first with a strong culture of connection and global inclusion.

• Lead and develop a high-performing Customer Success team to drive retention and expansion.
• Own team-level GRR, NRR, and expansion targets with real-time visibility into pipelines.
• Coach CSMs on account strategy, risk mitigation, and consistent execution of playbooks.

Cordance accelerates growth of B2B SaaS companies through acquisition and long-term tactical and financial guidance. They are experienced operators who foster a culture of partnership and growth.

• Manage a portfolio of strategic enterprise customers as the primary Customer Success contact, driving adoption and value realization.
• Build relationships with executive stakeholders, lead success planning, and identify expansion opportunities aligned with customer goals.
• Partner with cross-functional teams to execute customer success initiatives and maintain accurate account health data in CRM platforms.

Varicent provides cutting-edge SaaS solutions for Sales Performance Management, empowering revenue leaders globally to design smarter go-to-market strategies and maximize seller performance. Varicent is a market leader trusted by global industry leaders like T-Mobile and ServiceNow, fostering a diverse, collaborative, and innovative team.

• Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion.
• Conduct regular meetings with key stakeholders and deliver executive-level Quarterly Business Reviews (QBRs) that connect platform capabilities to customer outcomes.
• Own GRR and NRR outcomes, proactively identify risk signals, and develop upsell and cross-sell opportunities.

Cleo provides an integration platform that helps businesses optimize supply chain and logistics processes. With over 4,000 clients and a 99% retention rate, the company fosters a culture of support and life-work balance.

• Act as an advocate for customers, overseeing a portfolio to help achieve business outcomes and drive product adoption.
• Build trusted advisor relationships with executive sponsors and translate business needs into solutions.
• Evolve customer onboarding strategy and communicate product changes to stakeholders.

ServiceNow provides an AI platform for business reinvention, helping 85% of the Fortune 500 work smarter and faster. It fosters an AI-native culture with a global team and a focus on technology and talent collaboration.

• Act as a strategic customer success manager for HPE's as-a-service portfolio, driving onboarding, adoption, and upsell/cross-sell opportunities.
• Build and maintain strong senior-level customer relationships, develop success plans, and serve as a trusted advisor throughout the digital transformation journey.
• Collaborate with sales specialists and cross-functional teams to accelerate solution consumption and deliver measurable business value.

Hewlett Packard Enterprise is a global edge-to-cloud company that helps organizations connect, protect, analyze, and act on their data and applications from edge to cloud. With a workforce of tens of thousands, the company fosters a culture of inclusion, flexibility, and bold innovation.

• Lead and mentor a team of Customer Success Managers supporting Enterprise customers across EMEA/APJ.
• Drive retention and growth through data-informed engagement, churn risk identification, and expansion strategies.
• Partner cross-functionally with Sales, Product, and Marketing to scale customer success initiatives and optimize processes.

Chainguard delivers hardened, secure, production-ready builds of open source software. They are venture-backed by leading investors and serve Fortune 500 enterprises, fostering a culture of customer obsession and intentional action.

• Manage a large portfolio of SMB customers, focusing on retention and product adoption.
• Build and maintain strong customer relationships, acting as the main point of contact.
• Drive customer satisfaction and growth by leveraging AI tools and usage analytics.

Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform for accounting professionals. The company is well-funded, ranked #1 on G2, and has a people-first culture recognized with Great Place To Work certification and Fortune's Best Small Workplaces list.

• Own a portfolio of up to 50 mid-market government agency accounts within a defined region, using a touch-based segmentation model to determine engagement levels.
• Drive gross dollar retention by forecasting renewals, identifying risks, and executing retention strategies through consistent value attainment.
• Build trusted advisor relationships with CIOs and department leaders, leading business reviews and leveraging AI to scale coverage across accounts.

Accela provides a cloud-based platform of government software that helps agencies improve citizen engagement and streamline processes. With nearly 20 years of industry leadership, the company fosters a diverse, inclusive culture and offers a comprehensive benefits package.

• Create and own quarterly success strategies to identify churn risks and maximize revenue.
• Build strong relationships with customers, using empathy to become an expert at driving value with Karbon.
• Manage renewals, monitor customer health, and advocate for customers internally to drive retention and expansion.

Karbon is the global leader in AI-powered practice management software for accounting firms. The company is well-funded, ranks #1 on G2, and has a people-first culture recognized by Great Place To Work certification and Fortune's Best Small Workplaces list.