Senior Customer Success Manager

Responsibilities:

• Own overall relationship with assigned customers, including increasing adoption, driving usage, ensuring retention and satisfaction.
• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services.
• Work with customers to establish critical goals or other key performance indicators and aid the customer in achieving their goals.

Qualifications:

• At least 6 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company.
• Excellent ability to multitask and prioritize workload, with demonstrated cross-functional flexibility in a fast-growing company.
• Willingness to travel occasionally and work night shifts.

Benefits:

• Medical benefits start on first day of employment.
• 36 PTO days (Sick, Casual and Earned), 5 recharge days, 2 volunteer days.
• Home office setups, technology reimbursement, and lifestyle & family benefits.

Culture:

• Join a team of curious problem solvers that celebrates differences, leads with empathy, and values inclusivity.
• FourKites provides competitive compensation with stock options, outstanding benefits, and a collaborative culture for all employees globally.