Director, Account Management
Benefits
Unlimited PTO
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Impact You Will Make in the Role:
- Lead, mentor, and develop a team of Customer Success Managers to foster a customer-centric culture and drive performance excellence.
- Drive regular business reviews and create repeatable techniques for high-medium-low touch engagement based on customer needs.
- Partner with Sales and CS leadership to ensure growth and renewal forecast alignment and executive visibility.
What You Will Bring:
- 8+ years of customer success or account management experience with 3+ years of people management.
- Ownership of a renewal forecast exceeding $13M and growth forecast exceeding $2.5M ARR.
- Demonstrated success monitoring customer health metrics and generating insights to inform decision-making.
Benefits and Perks:
- Excellent healthcare package for you and your family.
- Unlimited Paid Time Off and Paid Parental Leave.
- 401(k) match and financial planning services.
SugarAI
SugarAI is redefining CRM for the age of AI by turning fragmented customer and revenue signals into clear, prioritized action. Their global team is united by a shared commitment to impact, ownership, and continuous growth.