Senior Manager, Strategic Accounts

About the Role:

• Critical leadership position within the Enterprise Sales Organization, responsible for career development, recruiting, retention, and upsell targets.
• Collaborate with Directors of Strategic Accounts and Regional Vice Presidents to ensure CSMs help customers achieve business success.

What You'll Do:

• Lead a team of 6-9 Strategic CSMs to exceed retention goals for high-value, high-complexity accounts.
• Leverage data and analytics to advocate for clients, forecast net revenue retention, and manage escalations.
• Define and execute tailored success plans, identify upsell opportunities, and monitor customer health to secure renewals.

What We're Looking For:

• 5+ years leading a high-performing Customer Success team in B2B SaaS with strategic or enterprise clients.
• Demonstrated ability to lead a team of 6-9 CSMs with a book of business over $4M in ARR.
• Strong understanding of growth and retention strategies, excellent communication skills, and ability to engage C-level executives.