Own the human-in-the-loop layer of HUD's customer operations across data suppliers and buyers.
Build trust and resolve contract, onboarding, and platform blockers by working with internal owners.
Turn recurring customer issues and feedback into better processes and lightweight systems.
HUD builds reliable, fair, and open infrastructure for AI data, making data valuable for creators and trustworthy for labs. The company is a fast-growing team of ~25 researchers, engineers, and operators backed by $16M from top VCs and YC (W25).
Own end-to-end go-to-market operations for field teams, managing legal and pricing eligibility for strategic initiatives.
Build and maintain tools and playbooks, including an AI contract dashboard, to enable field execution.
Analyze adoption and performance data to identify risks and turn cross-functional inputs into actionable processes.
Affirm provides a clear, predictable way for consumers to pay over time, with no hidden fees or surprises. It is a remote-first fintech company that values transparency, care, and flexibility in its culture.
Lead the post-sale customer lifecycle including implementation, support, and health monitoring.
Build and lead customer support and implementation functions, establishing service levels and automation.
Partner with engineering on escalations and drive customer health metrics and reporting.
Atomic is an API-first B2B software company whose customers embed its products into their own applications. They are a remote-first organization with a focus on automation and operational excellence, currently building out their customer operations function.
Own the operating strategy and performance of Clover Care Services across IHC and CCV.
Build AI-powered workflows for member engagement, scheduling, visit prep, and follow-up.
Develop leaders and grow service capacity while staying close to the field experience.
Clover Health is reinventing health insurance by combining data with human empathy to keep members healthier. The company is a mission-driven, remote-first organization using AI to deliver personalized in-home and telehealth care.
Support the customer journey from application to funding, gathering documentation and issuing compliant disclosures for on-time closings.
Manage a pipeline of 30 loan closings per month, meeting or exceeding individual quotas and company metrics.
Provide best-in-class customer service, respond to stakeholders, and assist team members with borrower requests and ad-hoc projects.
Knock is a fintech company redefining home buying and selling with its Bridge Loan product, letting homeowners buy before they sell. Founded in 2015, it's a remote-first company with a people-first culture, backed by top investors and named an Inc. Best Workplace six times.
Manage the bridge loan cycle from setup and disclosures to closing and funding.
Ensure TRID compliance, review title and insurance, and prepare closing documents.
Communicate with partners, agents, and borrowers to deliver exceptional service.
Knock is redefining home buying and selling with its Bridge Loan™ that lets homeowners buy before they sell. Founded in 2015, Knock is a trusted partner for thousands of homebuyers and an Inc. Best Workplace six times.
Own go-to-market operations for field teams, including segmenting customers and managing legal and pricing operations.
Manage Affirm's AI contract dashboard to help field teams understand legal and pricing eligibility.
Build tools, playbooks, and performance analyses to support product launches and flag risks early.
Affirm is a financial technology company that offers transparent, predictable pay-over-time solutions. It is a public company with a remote-first culture, emphasizing care, transparency, and flexibility.
Own revenue operations, contracts, vendors, partnerships, and people operations.
Build and document scalable processes, then delegate them to a growing team.
Work directly with the CEO and senior leaders on strategic initiatives.
The company is a fast-growing, profitable SaaS business with a large customer base. It values speed, execution, and results, offering a flexible remote environment.
Build and lead GC AI's revenue operations function from the ground up, owning strategy across marketing, sales, customer, and partner operations.
Hire, mentor, and manage a high-performing RevOps team while designing scalable processes, forecasting, pipeline management, and tech stack selection.
Partner cross-functionally to drive GTM alignment, define KPIs, and balance hands-on execution with strategic leadership in a fast-paced, ambiguous environment.
GC AI is the legal AI platform built for in-house legal teams. More than 2,000 companies use GC AI; the team is distributed across North America and values ownership, customer obsession, and rapid iteration.
Improve Legal's use of GC AI and build scalable workflows for repetitive work.
Own Notion and the company's internal knowledge-management system, improving cross-functional processes.
Direct the day-to-day work of the external IT team and coordinate selected operational projects.
GC AI is the legal AI platform for in-house legal teams, used by 2,000+ companies and 25+ unicorns. The fast-paced, ownership-driven company doubled ARR in six months, raised a $60M Series B, and holds an 80 NPS.
Build and maintain contract management, legal ops, and compliance systems.
Own the legal technology stack: CLM, e-billing, and matter management.
Manage outside counsel, legal spend, and cross-functional workflows.
Firecrawl is an AI company that provides a single API to turn any URL into clean, LLM-ready markdown or structured data. It is a small, high-agency team with 183k+ GitHub stars, backed by a $75M Series B, and growing rapidly.
Handle complex customer issues across banking, credit, and payments via email, chat, and phone with precision.
Guide VIP and high-revenue accounts through multi-step processes and sensitive scenarios with discretion.
Coordinate with engineering, risk, and compliance teams, file bug reports, and qualify high-value sales leads.
Flex is building the AI-native private bank for business owners, rebuilding banking, credit, payments, personal finance, and financial operations into a single intelligent system. Since launching in September 2023, Flex has scaled to nine-figure annualized revenue with $100M+ in equity and $300M+ in debt, operating with extreme ownership and a high-bar, low-ego culture.
Own and build the operational layer across revenue operations, contracts, partner administration, people ops, and systems from scratch.
Initially perform each function hands-on, then document and hire an Operations Associate to take over.
Work closely with the CEO to scale processes and eventually influence company decisions.
Whippy is a communication, automation, and AI agent platform for businesses to manage calls, texts, and email in a shared inbox with AI agents and automation. It is bootstrapped, profitable, and growing fast with over 1,000 customers worldwide.
Lead daily operations of the SPOC department, ensuring compliant, efficient, and customer-focused loss mitigation and borrower assistance.
Manage, coach, and develop supervisors and staff, driving performance, workforce planning, and process improvement.
Partner with Compliance, Legal, Quality, Training, and Operations to implement regulatory changes and mitigate risk.
LoanCare is a full-service mortgage loan subservicer that helps banks, credit unions, and homeowners with loan servicing and loss mitigation. Backed by Fidelity National Financial, a Fortune 500 company, it fosters a culture of integrity, innovation, and collaboration.
Own the operating model improving AI-agent and human support performance, including building and governing agent operating procedures (AOPs).
Lead teams executing AOP governance, QA cadence, and knowledge management, partnering with Product and Quality Assurance.
Chair cross-functional triage assigning surfaced gaps to owners and due dates, and report on deflection and resolution quality.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health, using an AI-native platform that delivers personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people worldwide through employers, health plans, and partners, and fosters a culture where technology expands the reach, quality, and humanity of care.
Turn every customer message into clear, owned, and due-dated work using an internal scoping process.
Reproduce data and metric issues, gather evidence, and resolve directly or hand Engineering a clean, actionable ticket.
Monitor account KPIs, product usage, and trends to identify low engagement, risks, and opportunities for proactive follow-up.
Kairon is the execution layer for healthcare, turning fragmented claims and clinical data into workflows for ACOs and health networks to capture shared savings. We are a seed-stage team of under 10, AI-native by construction, working with live customers managing real patient populations.
Own financial operations: accounts payable/receivable, client invoicing, vendor payments, expense reconciliation, budgeting, and cash flow forecasting.
Manage contracts and compliance: review and redline client/vendor agreements, NDAs, identify risks, and coordinate negotiations.
Oversee people operations: employee and contractor onboarding/offboarding, documentation, policies, and vendor management.
Nen Creative partners with tech startups to launch bold ideas into the world, creating the brands and stories that fuel their growth. We're one of the fastest-growing studios, and we're looking for ambitious people who want to help build the company with us.
Own the contract lifecycle for partnerships end to end, including intake, negotiation, signature, and post-signature obligations.
Build legal ops infrastructure with playbooks, clause libraries, templates, and AI workflows to accelerate deal closure.
Manage vendor, compliance, and corporate housekeeping while working daily with partnerships, Finance, and outside counsel.
Morpho is a leading DeFi lending protocol backed by top investors, building an open credit network for global access to capital. The company is scaling its team with over a billion in deposits, fostering a culture of deep work and growth.
Directly interface with clients to manage questions and feedback about our products and services.
Analyze and identify trends in client activity and inquiries.
Identify and develop operational efficiencies to scale the business and processes.
River builds the world’s most trusted financial institution for bitcoin, empowering people to take ownership of their financial lives. The company has raised over $50 million from leading investors and seeks candidates who think clearly and communicate effectively.
Lead and unify post-sales operations across three brands: Peek Pro, Connect&GO, and ACME Ticketing.
Own the entire post-sales model including Onboarding, Customer Success, and Technical Support.
Define KPIs, leverage AI and automation, and drive retention, expansion, and revenue growth.
Peek is the operating system powering the experiences industry, from museums and attractions to tours and activities, with over $7B in bookings. The company is a remote-first global team of 'Peeksters' recognized by Forbes and Built In as a best place to work.