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The Opportunity:
- Transform and unify customer operations across three leading brands post-acquisition.
- Architect a world-class CX organization with AI and automation at the core.
What You'll Do:
- Lead Onboarding, Customer Success, and Technical Support with a unified operating model.
- Drive retention, expansion, and upsell while reducing churn and cost-to-serve.
- Build KPI frameworks, dashboards, and data-driven processes across all brands.
Who You Are:
- 10+ years in Customer Success, Onboarding, and/or Support with VP/Senior Director ownership.
- Hands-on experience with AI tools, agentic workflows, and process transformation.
- SaaS experience across enterprise and SMB/mid-market post-sales operations.
Peek
Peek is the operating system powering the experiences industry, from museums and attractions to tours and activities, with over $7B in bookings. The company is a remote-first global team of 'Peeksters' recognized by Forbes and Built In as a best place to work.