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About the Role:
- Own the post-sale journey for global technical support, professional services, and revenue-oriented success teams.
- Act as a scientist and coach, using data to eliminate churn and accelerate expansion.
Key Responsibilities:
- Architect the customer engine for trust-driven strategic revenue growth.
- Drive data-centered retention with predictive tools and ownership of NRR and CSAT.
- Act as the bridge between customers and Engineering/Product with timely feedback loops.
Who You Are:
- Deeply curious and data-obsessed, digging into the 'why' behind friction and churn.
- A standard-bearer and coach who blends high empathy with high accountability.
- AI-forward, looking to augment human talent with technology.
Why JumpCloud:
- Work with amazing talent across departments in a proven market.
- Enjoy a remote-first culture and a voice in the organization with a seasoned executive team.
JumpCloud
JumpCloud is an AI-powered unified IT management platform that secures the modern workforce through identity, device, and access management. The company has teams in 15+ countries and a remote-first culture that values connection and innovative thinking.