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About the Role:
- This isn't traditional support; you're a trusted advisor for high-net-worth members.
- Deliver premium white-glove service with an uncompromising standard for quality.
What You'll Do:
- Own complex fintech cases across banking, credit, and payments end to end.
- Handle sensitive scenarios like frozen accounts, disputes, and compliance with judgment.
- Create documentation, file detailed bug reports, and route high-value leads.
Why This Role Is Worth It:
- Learn fast at the center of product launches and compliance changes.
- Work with a world-class, low-ego team and have real influence.
- Work remotely with autonomy and no micromanagement.
Flex
Flex is building the AI-native private bank for business owners, rebuilding banking, credit, payments, personal finance, and financial operations into a single intelligent system. Since launching in September 2023, Flex has scaled to nine-figure annualized revenue with $100M+ in equity and $300M+ in debt, operating with extreme ownership and a high-bar, low-ego culture.