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Your Role:
- Lead and mentor a team of risk support specialists, ensuring excellent product knowledge and user support.
- Partner with peer manager to align on team strategy, standards, and processes.
- Scope and manage Risk Support BPO partner, including onboarding, quality assurance, and SLA tracking.
What We're Looking For:
- 3+ years leading customer support or risk-facing teams in high-growth tech.
- Strong expertise in KYC, KYB, AML processes and regulatory requirements.
- Collaborative leadership style and comfort sharing ownership with a peer manager.
Total Rewards:
- Competitive base salary, equity (stock options/RSUs), and benefits.
- Salary ranges vary by location; for US employees in major cities: $115,400 - $129,800.
- Commitment to diversity and equal employment opportunity.
Mercury
We build a complete finance stack for startups. Since our launch in 2019, we have grown to serve over 300,000 startups and small businesses worldwide.