Define and drive the provider experience strategy to help providers build thriving, sustainable practices within the networks.
Lead provider support operations, improving speed, quality, and effectiveness while expanding self-service and AI-enabled support.
Build scalable programs that strengthen provider engagement, retention, and performance across the organization.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. The AI-native platform reaches more than 170 million people worldwide through leading employers, health plans, and partners, and the culture values human judgment and AI fluency.
Turn every customer message into clear, owned, and due-dated work using an internal scoping process.
Reproduce data and metric issues, gather evidence, and resolve directly or hand Engineering a clean, actionable ticket.
Monitor account KPIs, product usage, and trends to identify low engagement, risks, and opportunities for proactive follow-up.
Kairon is the execution layer for healthcare, turning fragmented claims and clinical data into workflows for ACOs and health networks to capture shared savings. We are a seed-stage team of under 10, AI-native by construction, working with live customers managing real patient populations.
Lead AI-powered support and automation operations in Member Services.
Oversee AI agent performance, governance, and continuous improvement.
Partner with Product, Engineering, and Operations to scale solutions.
Partner company in healthcare is advancing Member Services through AI-powered support and automation. It values innovation, accountability, and remote flexibility, with a focus on measurable operational outcomes.
Own the operating model improving AI-agent and human support performance, including building and governing agent operating procedures (AOPs).
Lead teams executing AOP governance, QA cadence, and knowledge management, partnering with Product and Quality Assurance.
Chair cross-functional triage assigning surfaced gaps to owners and due dates, and report on deflection and resolution quality.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health, using an AI-native platform that delivers personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people worldwide through employers, health plans, and partners, and fosters a culture where technology expands the reach, quality, and humanity of care.
Lead the operational performance and continuous improvement of deployed AI support experiences and automation workflows.
Build and scale the Automated Operations capability, including governance, standards, and team development.
Partner with cross-functional teams to deliver measurable business outcomes and improve member and team member experiences.
HealthEquity empowers healthcare consumers by providing health savings accounts and related financial solutions. We are a mission-driven organization that values innovation, inclusion, and the personal growth of our team members.
Own the strategy, performance, and P&L impact of the Backup Care network and fulfillment operation across children, adult/senior, and pet care.
Lead and scale the Enterprise Operations team responsible for caregiver sourcing, vetting, network adequacy, and day-to-day fulfillment.
Drive operational KPIs like fill rate, time-to-match, member satisfaction, and cost-per-fulfillment while partnering with Product, Engineering, and Sales.
Care.com is an enterprise care technology company that helps employers provide care benefits such as backup child, adult, and pet care to reduce absenteeism and support a resilient workforce. It operates as the B2B division powering CareBenefits by Care.com and partners with Fortune 500 companies across industries.
Develop campaigns that help eligible members discover and understand the value of home-based care services.
Improve the path from first awareness to completed visits by testing messages, channels, and calls to action.
Create clear, useful communications across formats using AI tools while maintaining a high standard of quality.
Clover Health is a healthcare technology company that combines data with human empathy to deliver personalized care to its members. They are a mission-driven, remote-first team with a diverse and inclusive culture.
Drive AI-driven process innovation and continuous improvement across workflows.
Own the inbound flow of partner requests and decide what reaches firm leadership.
Run the firm's leadership cadence and prepare decision-ready briefings.
Sterlington PLLC is a full-service law firm focusing on complex corporate, litigation, executive compensation, and private wealth matters. We are a global remote-first firm committed to diversity and inclusion, where world-class talent has no boundaries.
Lead and develop a team of functional leads across Workforce Management and Quality Assurance.
Own the end-to-end vendor lifecycle, contract structuring, and performance management.
Set the automation roadmap for Service Delivery, forecasting mixed human and automated capacity.
Scan.com is building America's national imaging network, connecting patients, providers, and payers to faster diagnostic imaging. The company has raised over $200m, reached profitability, and is growing 100% year on year with a culture of speed and ownership.
Architect strategic programs and translate high-level goals into actionable workstreams.
Drive cross-functional initiatives from ambiguity to execution with chairman-standard rigor.
Align stakeholders across levels and functions to ensure accountability and clarity.
Clover Health is reinventing health insurance by combining data analytics and human empathy to keep members healthier. The company is a mission-driven, remote-first organization with diverse employees passionate about solving healthcare's toughest problems.
Lead a global TPA Member Services organization, setting consistent culture, standards, and accountability across onsite and remote sites.
Own service performance, client SLAs, and workforce strategy, including budget, capacity planning, and leader development.
Drive a service transformation roadmap with automation, self-service, workflow improvements, and AI-enabled tools to reduce member effort.
Personify Health created the first and only personalized health platform, combining health plan administration, wellbeing solutions, and care navigation. The company serves employers, health plans, and health systems with a mission-driven team focused on empowering healthier lives.
Lead operational testing and experiments for Care & Case Management and navigation teams, including AI calling and intake pilots.
Manage cross-functional projects, own daily and weekly business readouts, and drive Population Health margin initiatives.
Conduct deep-dive operational assessments, leverage AI productivity tools, and partner with product teams to improve outcomes.
Included Health is a healthcare company delivering integrated virtual care and navigation, with a mission to raise the standard of healthcare for everyone. It fosters a remote-first culture and is an equal opportunity employer.
Master Specialty Care's P&L mechanics and financial drivers to drive sustainable growth and margin expansion.
Lead cross-functional alignment across Product, Clinical, Marketing, and Operations to set strategic roadmaps and drive execution.
Build AI-native workflows and capacity models to scale clinical operations and improve quality and efficiency.
Spring Health is a global mental health company on a mission to eliminate barriers to mental health through an AI-native platform. It serves over 170 million people worldwide and fosters a culture of innovation, inclusion, and AI fluency.
Partner with Sales leadership to drive operational execution.
Build AI-driven workflows and scalable sales processes.
Translate complex data into insights for senior stakeholders.
Brightwheel provides a modern platform for early education, trusted by millions of educators and families. It is a Cloud 100 company with a distributed, customer-focused team across US time zones.
Act as strategic partner to senior leaders, owning complex calendars, meetings, and communications.
Manage travel, expenses, onboarding, and contracts while leveraging AI tools to streamline workflows.
Serve as gatekeeper and tech liaison, triaging email/Slack and coordinating high-stakes engagements.
Aledade PBC empowers independent primary care practices to thrive in value-based care by creating contracts across health plans. Founded in 2014, it has become the largest network of independent primary care in the country, with a remote-first, collaborative culture.
Manage a large operations team supporting VA CCN Credentialing and Provider Data Loading.
Define operational strategy and align priorities with business goals for efficient, cost-effective infrastructure.
Collaborate across Provider teams and Humana Military to improve manual work, enhance data quality, and guide automation priorities.
Humana is a leading U.S. healthcare company offering insurance and healthcare services through its Humana Insurance and CenterWell brands. It is a large organization focused on improving health outcomes and supporting associates with competitive benefits.
Own administration of core operational systems (CRM, ticketing, workflow tools).
Build and maintain reporting and dashboards for operational performance.
Design workflow automations and bridge Product and Operations needs.
Scan.com is building America's national imaging network, connecting patients, providers, and payers to faster, better-value diagnostic imaging. They've raised over $200M in funding, reached profitability, and are growing 100% year on year.
Own a domain of company performance, from diagnosis and strategy to execution and measurable results.
Lead and develop a team of three to four, building management systems and operating cadences.
Partner with executives and cross-functional teams to drive strategic initiatives and AI investments.
The company operates at the intersection of strategy, operations, product, data, and technology, delivering measurable business outcomes. It is a mission-driven, remote-first organization with a focus on professional growth and direct executive exposure.
Diagnose ambulatory workflows and shape proposals in discovery and pitches as the operator in the room.
Lead engagements on throughput, space utilization, patient wait times, and scheduling access, including emerging AI capabilities.
Own dedicated consulting engagements, go on-site to document workflows, and present outcomes and expansion opportunities to customers.
Kontakt.io builds real-time operational intelligence for health systems using proprietary hardware, AI, and integrations with existing technology. Backed by Goldman Sachs and trusted by leading health systems, we've more than doubled revenue and are rapidly scaling toward $100M ARR.
Own workforce management for the largest revenue channel, including clinician capacity, retention, utilization, and credentialing throughput.
Build and run systems to scale the channel while maintaining gross margin, with accountability for revenue and cost outcomes.
Drive cross-functional performance management and optimization across Clinical, Recruiting, Operations, Finance, and Product teams.
Daybreak Health is building the leading digital mental health system for youth, providing virtual and onsite behavioral health care for K-12 school districts and health plans. They are a Series B company backed by major investors, planning to serve over 25 million youth in the next five years.