Lead end-to-end Tier 1 and Tier 2 contact center operations across Member, Broker, and Provider channels.
Manage a geographically distributed leadership team and build an inclusive, high-accountability remote culture.
Drive performance frameworks, workforce management, and technology strategy to scale service operations.
Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. Oscar fosters an inclusive, high-accountability remote culture and is an equal opportunity employer.
Lead and develop a team of functional leads across Workforce Management and Quality Assurance.
Own the end-to-end vendor lifecycle, contract structuring, and performance management.
Set the automation roadmap for Service Delivery, forecasting mixed human and automated capacity.
Scan.com is building America's national imaging network, connecting patients, providers, and payers to faster diagnostic imaging. The company has raised over $200m, reached profitability, and is growing 100% year on year with a culture of speed and ownership.
Own the operating strategy and performance of Clover Care Services across IHC and CCV.
Build AI-powered workflows for member engagement, scheduling, visit prep, and follow-up.
Develop leaders and grow service capacity while staying close to the field experience.
Clover Health is reinventing health insurance by combining data with human empathy to keep members healthier. The company is a mission-driven, remote-first organization using AI to deliver personalized in-home and telehealth care.
Lead Bidgely's global consulting organization of 40+ professionals delivering the UtilityAI™ Platform to utilities worldwide.
Own the full services lifecycle, including contracting, implementation, launch, and ongoing professional services.
Scale and productize delivery through repeatable offerings, AI-enabled tooling, and a clear multi-year strategy.
Bidgely is a Vertical AI company built for the utility industry, delivering appliance-level intelligence through its UtilityAI™ Platform. The company serves 50M+ meters globally, has 20+ patents, and ranks among Fast Company's Most Innovative Companies.
Hire and manage a team of Oscar colleagues with direct responsibility for performance management, growth, and development.
Monitor operational KPIs, conduct root-cause analysis, and construct action plans to drive team performance.
Serve as a central communicator by leading team huddles and connecting colleagues to Oscar's mission, vision, and values.
Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. They started in 2012 to create a kind of health insurance company that behaves like a doctor in the family, fostering an inclusive culture where people can be their most authentic selves.
Oversee enterprise workforce management strategy, including demand forecasting, scheduling, and real-time performance management.
Lead multidisciplinary teams and establish scalable workforce planning frameworks using advanced analytics.
Drive cross-functional alignment with operations, sales, finance, HR, and technology to optimize staffing and service quality.
A partner company of Jobgether, this organization specializes in customer-facing and contact center operations, seeking a strategic leader for workforce management. It fosters a remote-first, inclusive culture with a focus on professional growth, innovation, and work-life flexibility.
Lead the People function across HR, Talent Acquisition, and People Operations as a strategic executive partner.
Drive People strategy, organizational design, workforce planning, compensation, and leadership development at scale.
Build a high-performing, connected culture for a blended, global workforce of 250+ employees and contractors.
9amHealth is an AI-enabled virtual specialty care platform that manages chronic conditions like obesity and diabetes for employers and health plans. Founded in 2021, the company has a blended workforce of 250+ employees and contractors and fosters a collaborative, mission-driven culture.
Lead a Professional Services team delivering Vault CRM across North America.
Drive operational excellence through hiring, performance management, and strategic initiatives.
Cultivate trusted customer relationships and collaborate across Veeva.
Veeva Systems is a mission-driven pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. It surpassed $3B in revenue as one of the fastest-growing SaaS companies and operates as a public benefit corporation with a flexible Work Anywhere culture.
Build and execute a consultant relations strategy that drives awareness and advocacy across employer and health plan benefit spaces.
Lead and develop a team of 7 Strategic Alliances directors and senior managers, providing clear feedback and guidance.
Drive pipeline growth through targeted strategies and deep partnerships with national and regional benefits consulting firms.
Spring Health is a global mental health company eliminating every barrier to mental health via an AI-native platform for personalized care. Their validated approach reaches 170+ million people worldwide and fosters an AI-fluent, mission-driven culture.
Own the strategy, performance, and P&L impact of the Backup Care network and fulfillment operation across children, adult/senior, and pet care.
Lead and scale the Enterprise Operations team responsible for caregiver sourcing, vetting, network adequacy, and day-to-day fulfillment.
Drive operational KPIs like fill rate, time-to-match, member satisfaction, and cost-per-fulfillment while partnering with Product, Engineering, and Sales.
Care.com is an enterprise care technology company that helps employers provide care benefits such as backup child, adult, and pet care to reduce absenteeism and support a resilient workforce. It operates as the B2B division powering CareBenefits by Care.com and partners with Fortune 500 companies across industries.
Own enterprise contact demand forecasting and capacity planning across internal and BPO teams.
Lead workforce management platform migrations (Verint, Webex, Amazon Connect) and modernize scheduling and real-time operations.
Deliver decision-ready executive communication and build high-performing analytical teams through coaching and change leadership.
HealthEquity administers HSAs, FSAs, HRAs, COBRA, and commuter benefits, empowering healthcare consumers to save and improve lives. It is a large company with a strengths-based, empowerment-oriented culture focused on member experience and operational excellence.
Manage day-to-day operations and provide strategic direction for the Operations Team.
Oversee personnel actions including hiring, training, performance management, and compensation recommendations.
Collaborate with cross-functional teams and vendors to improve processes and resolve escalated issues.
HealthEquity empowers healthcare consumers by providing health savings accounts and financial solutions. The company values diversity, inclusion, and authenticity, fostering a culture where every person is valued.
Lead a high-performing remote service team to drive exceptional customer outcomes and retention.
Coach and mentor 8-10 agents while using data to improve performance and operational efficiency.
Serve as a P&C insurance expert to ensure service quality, compliance, and cross-sell opportunities.
Trellis is a tech company behind Savvy, a licensed insurance agency, rewriting the insurance experience with clean design and a customer-first mindset. We're a profitable, fast-growing Series A startup backed by General Catalyst, QED, NYCA, and Amex Ventures, with a remote-first team that moves quickly and builds with intention.
Lead strategic and operational management of third-party customer support services, ensuring exceptional experiences for students and educators.
Oversee vendor performance against SLAs, KPIs, and quality standards using data-driven insights and continuous improvement.
Drive workforce performance, escalation management, and AI-enabled solutions to optimize service delivery.
They provide large-scale customer support services for students, educators, and other stakeholders in the education sector. The company fosters a remote-first, collaborative culture focused on innovation, inclusion, and continuous improvement.
Lead the post-sale customer lifecycle including implementation, support, and health monitoring.
Build and lead customer support and implementation functions, establishing service levels and automation.
Partner with engineering on escalations and drive customer health metrics and reporting.
Atomic is an API-first B2B software company whose customers embed its products into their own applications. They are a remote-first organization with a focus on automation and operational excellence, currently building out their customer operations function.
You will lead GC AI's People function end-to-end through rapid scaling, owning HR, talent, benefits, and compliance.
You will partner with executives on organizational design, workforce planning, and performance management.
You will build scalable People infrastructure, including HRIS, compensation frameworks, and AI-powered operations.
GC AI is a legal intelligence platform for in-house legal teams and companies. With over 2,100 customers and an 80 NPS, the company has doubled ARR in six months and values customer obsession, ownership, and rapid iteration.
Drive the department's strategy, program design, and implementation to enhance program value.
Understand competitive landscape, member needs, and healthcare trends; serve as a thought leader.
Lead cross-functional initiatives, manage budgeting, and develop direct reports.
Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. Founded in 2012, it aims to behave like a doctor in the family and supports authentic, diverse perspectives.
Lead and develop a team of 12–14 licensed Customer Service Agents to achieve performance goals.
Drive customer service performance by monitoring metrics, identifying trends, and implementing improvement plans.
Resolve complex customer escalations while modeling exceptional service and professionalism.
Kin makes homeowners insurance simpler and more affordable using data and technology. Founded in 2016, it is a remote-first employer with over 35 states and has earned recognition as a Great Places to Work Certified company.
Manage a large operations team supporting VA CCN Credentialing and Provider Data Loading.
Define operational strategy and align priorities with business goals for efficient, cost-effective infrastructure.
Collaborate across Provider teams and Humana Military to improve manual work, enhance data quality, and guide automation priorities.
Humana is a leading U.S. healthcare company offering insurance and healthcare services through its Humana Insurance and CenterWell brands. It is a large organization focused on improving health outcomes and supporting associates with competitive benefits.
Drive global operational strategy and scale mental health delivery across 200+ markets.
Partner with product, legal, clinical, and go-to-market teams to unblock expansion and revenue growth.
Embed operational rigor, standardization, and local market customization across international fulfillment.
Spring Health is a global mental health company using an AI-native platform to deliver personalized care across coaching, therapy, medication, and specialty care. It reaches over 170 million people through employers, health plans, and partners, with a data-driven culture focused on expanding access and quality of care.