Lead AI-powered support and automation operations in Member Services.
Oversee AI agent performance, governance, and continuous improvement.
Partner with Product, Engineering, and Operations to scale solutions.
Partner company in healthcare is advancing Member Services through AI-powered support and automation. It values innovation, accountability, and remote flexibility, with a focus on measurable operational outcomes.
Lead the operational performance and continuous improvement of deployed AI support experiences and automation workflows.
Build and scale the Automated Operations capability, including governance, standards, and team development.
Partner with cross-functional teams to deliver measurable business outcomes and improve member and team member experiences.
HealthEquity empowers healthcare consumers by providing health savings accounts and related financial solutions. We are a mission-driven organization that values innovation, inclusion, and the personal growth of our team members.
Lead the People Ops and HRBP teams to execute the people roadmap across the full employee lifecycle.
Drive HRBP partnership quality, performance management, compliance, and employee experience.
Act as senior escalation point for complex employee relations and represent People with leadership.
Deepgram is the leading platform powering the Voice AI economy, offering real-time APIs for speech-to-text, text-to-speech, and voice agents. With over 200,000 developers and 1,300+ organizations as customers, we operate with an AI-first mindset and a fast-paced, experimental culture.
Own the operating model improving AI-agent and human support performance, including building and governing agent operating procedures (AOPs).
Lead teams executing AOP governance, QA cadence, and knowledge management, partnering with Product and Quality Assurance.
Chair cross-functional triage assigning surfaced gaps to owners and due dates, and report on deflection and resolution quality.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health, using an AI-native platform that delivers personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people worldwide through employers, health plans, and partners, and fosters a culture where technology expands the reach, quality, and humanity of care.
Hire and manage a team of Oscar colleagues with direct responsibility for performance management, growth, and development.
Monitor operational KPIs, conduct root-cause analysis, and construct action plans to drive team performance.
Serve as a central communicator by leading team huddles and connecting colleagues to Oscar's mission, vision, and values.
Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. They started in 2012 to create a kind of health insurance company that behaves like a doctor in the family, fostering an inclusive culture where people can be their most authentic selves.
Lead and develop implementation teams across WFM and Payroll for high-volume SMB and mid-market customers.
Own implementation operations, establishing KPIs, SLAs, and scalable processes to drive quality and efficiency.
Partner with product and engineering to enable AI, automation, and self-service to scale delivery.
Our partner is a fast-growing SaaS company providing workforce management and payroll solutions for SMB and mid-market customers. They operate as a fully remote organization, focusing on scalable operations, AI-driven automation, and cross-functional collaboration.
Lead all aspects of the employee lifecycle, from recruiting to people development, in a remote-first company.
Drive culture, talent strategy, and performance management while bringing an AI lens to People operations.
Use data and clear communication to ensure scalable, values-driven practices across the organization.
Help Scout builds customer support software that treats customers like people, not tickets. With 120+ fully remote teammates worldwide, the company values craft, ownership, and continuous progress.
Lead global provider recruitment to scale network coverage while maintaining quality and cost efficiency.
Partner with legal, credentialing, and analytics teams for compliant international hiring strategies.
Coach team members and implement AI tools to optimize workflows and increase throughput.
Spring Health is a global mental health company using an AI-native platform to deliver personalized care across coaching, therapy, and medication management. Its platform reaches over 170 million people worldwide, and the culture emphasizes using AI tools thoughtfully while applying human judgment.
Lead operational testing and experiments for Care & Case Management and navigation teams, including AI calling and intake pilots.
Manage cross-functional projects, own daily and weekly business readouts, and drive Population Health margin initiatives.
Conduct deep-dive operational assessments, leverage AI productivity tools, and partner with product teams to improve outcomes.
Included Health is a healthcare company delivering integrated virtual care and navigation, with a mission to raise the standard of healthcare for everyone. It fosters a remote-first culture and is an equal opportunity employer.
Lead Bidgely's global consulting organization of 40+ professionals delivering the UtilityAI™ Platform to utilities worldwide.
Own the full services lifecycle, including contracting, implementation, launch, and ongoing professional services.
Scale and productize delivery through repeatable offerings, AI-enabled tooling, and a clear multi-year strategy.
Bidgely is a Vertical AI company built for the utility industry, delivering appliance-level intelligence through its UtilityAI™ Platform. The company serves 50M+ meters globally, has 20+ patents, and ranks among Fast Company's Most Innovative Companies.
Lead global IT service desk operations ensuring 24/7/365 follow-the-sun support for 7,500 employees across five countries.
Drive AI transformation initiatives, implementing intelligent self-service, automation, and AI copilots to enhance efficiency.
Manage budgets, vendors, and strategic partnerships while fostering a culture of customer service excellence.
HealthEdge provides AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. With strong market momentum, they are growing and investing in their team, fostering a culture of innovation and collaboration.
Manage a pod of 8+ Provider Growth Associates, coaching them to convert interested providers into active network members through metrics-driven 1:1s and hands-on training.
Lead organization-wide strategic projects like AI enablement and workflow redesigns, and build connection across a fully remote team.
Hold a high-performance bar, proactively identifying opportunities for improvement and driving implementation across the department.
Grow Therapy makes mental health care more effective and accessible through a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Founded in 2020, we've hosted over 15 million sessions and are backed by $328M in funding from top investors like Sequoia Capital and TCV, with a culture that is ambitious, collaborative, and fully remote.
Lead GL&C's shared legal services, centralized paralegal organization, BPO, and performance intelligence teams.
Drive 3–4% annual productivity improvements through work model shifts, technology adoption, and optimized leverage.
Integrate generative and agentic AI into legal service delivery and establish data-driven performance measurement governance.
Liberty Mutual is a global insurance company whose Global Legal & Compliance organization is transforming how legal and compliance work is delivered through AI, shared services, and operational excellence. The culture emphasizes inclusion, flexibility, professional development, and employee well-being across a large, matrixed enterprise.
Design and execute a comprehensive automation strategy for the engineering organization, integrating LLM tooling into the development pipeline.
Own the HRSD product roadmap and technical architecture, expanding from focused scope into adjacent areas.
Build and lead a team of 8-12 engineers, setting technical standards and cultural norms for AI-enabled development.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500. We're building an AI-native culture where technology and talent are unstoppable together.
Lead end-to-end Tier 1 and Tier 2 contact center operations across Member, Broker, and Provider channels.
Manage a geographically distributed leadership team and build an inclusive, high-accountability remote culture.
Drive performance frameworks, workforce management, and technology strategy to scale service operations.
Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. Oscar fosters an inclusive, high-accountability remote culture and is an equal opportunity employer.
Lead, mentor, and develop a team of engineers through coaching, performance management, and career development.
Partner with Product, Design, QA, and stakeholders to deliver scalable, reliable, customer-focused solutions.
Drive technical strategy, engineering standards, and operational excellence across the full development lifecycle.
First Due provides transformative, end-to-end software solutions for fire and EMS agencies to prevent first responder injury or death. They foster a culture of accountability, continuous improvement, and high performance in a fully remote environment.
Manage day-to-day operations and provide strategic direction for the Operations Team.
Oversee personnel actions including hiring, training, performance management, and compensation recommendations.
Collaborate with cross-functional teams and vendors to improve processes and resolve escalated issues.
HealthEquity empowers healthcare consumers by providing health savings accounts and financial solutions. The company values diversity, inclusion, and authenticity, fostering a culture where every person is valued.
Lead end-to-end delivery of complex, multi-phase AI engagements, owning execution from kickoff through release.
Facilitate sprint planning, backlog refinement, and delivery execution across cross-functional onshore and offshore teams.
Serve as the primary delivery partner to clients, managing risks, KPIs, and production readiness.
Robots & Pencils is an applied AI engineering firm that designs and ships AI co-workers integrated into enterprise operations. Founded in 2009 with delivery centers across North America, Eastern Europe, and Latin America, the company is smaller, faster, and more senior by design, with teams averaging 15+ years of experience.
Lead complex healthcare AI programs from discovery through production launch.
Coordinate cross-functional teams and manage customer relationships.
Drive AI-governance readiness and reusable deployment practices.
Trase Systems empowers enterprise leaders to harness the full potential of AI without complexity. As a startup within Red Cell Partners, it focuses on mission-critical agentic applications in healthcare, oil & gas, and national security.
Lead and develop a high-performing team of product managers and designers, building shared standards and rituals.
Partner with engineering, data science, and state engagement to drive cross-functional trust and adoption.
Set strategic direction and modernize workflows with AI-assisted practices to deliver impact at scale.
Recidiviz builds technology to help government leaders safely reduce incarceration and improve outcomes for people in the criminal justice system. The fast-moving nonprofit works with over 20 state partners, touches nearly half the country's incarcerated population, and values kindness, humility, and mission-driven collaboration.