Own long-term workforce planning and capacity strategy across all Customer Success channels.
Develop workforce models and capacity plans translating demand forecasts into staffing and labor investment recommendations.
Analyze workforce performance and deliver strategic reporting to optimize operations and headcount planning.
Ashley Digital is the e-commerce arm of Ashley Furniture Industries, the world's largest home furnishings manufacturer and retailer. They are a fast-moving, highly collaborative team driving digital innovation for millions of customers.
Lead workforce forecasting, scheduling, and staffing planning across a global, 24/7 multi-channel contact center supporting remote clinical staff.
Monitor real-time adherence, track key workforce metrics, and configure Genesys Cloud settings for WFM/WEM, queue design, and skills-based routing.
Oversee contact center payroll operations, including timecard approvals, PTO, holiday pay, shift differentials, and incentive compensation.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, igniting human potential in workplaces globally. For over 40 years, we have combined technology with human expertise, serving more than 78,000 customers worldwide and touching over 160 million lives across 200 countries.
Optimize workforce scheduling, forecasting, and intraday monitoring for crisis intervention operations in the US and Mexico.
Manage real-time adherence, schedule efficiency, and volume fluctuations to ensure optimal staffing levels.
Collaborate with leadership and mentor team members to drive data-driven improvements and operational stability.
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people, providing 24/7 crisis services and operating research, advocacy, education, and peer support programs. The organization has been saving lives for over 25 years and values heart, integrity, community, belonging, and progress.
Lead and develop a team of WFM Scheduling Analysts supporting both Contact Center and Back Office operations.
Own schedule publication, real-time and intraday management, and back office inventory and workload management.
Serve as the primary escalation point for scheduling issues, staffing exceptions, and real-time monitoring gaps.
HealthEdge offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market. We're experiencing strong market momentum, with a growing number of health plans choosing HealthEdge, and we're investing in the people who power that growth.
Lead end-to-end forecasting and capacity planning across operational functions.
Develop and maintain forecasting models using historical trends and business drivers.
Partner with Finance, HR, and Operations to align workforce plans with budgets.
HealthEdge offers AI-powered operational infrastructure for health insurance companies, providing a financial edge in a competitive market. The company is expanding, investing in its people to shape the future of healthcare technology.
Actively assess health plan core administration and operations to identify root-cause drivers of cost, quality, and compliance gaps.
Translate findings into a future-state roadmap and business blueprint that positions BPaaS as a path to improved efficiency and compliance.
Quantify the opportunity with financial models (ROI, IRR, cost-benefit) and build the business case for operations leadership.
HealthEdge provides a BPaaS operating model for health plans to improve efficiency, compliance, and operational outcomes. The company operates remotely and values transformation expertise and collaborative advisory engagements.
Own utilization, capacity planning, workforce planning, and people operations for a professional services organization.
Design and implement AI-powered workflows and automation to eliminate repetitive work and improve decision-making.
Lead a small operations team and partner with senior leadership to build scalable systems and processes.
The partner company is a fast-growing professional services organization that helps clients scale efficiently. It is a lean, profitable, and experimental remote team with a culture of ownership and autonomy.
Own daily execution of the chase queue, monitoring retrieval rates and AID ownership across roughly one million annual chases.
Oversee AI-enabled voice agent performance and adjust workflows to improve retrieval yield while reducing provider abrasion.
Manage staffing models, capacity forecasts, and serve as the operational point of contact for the customer retrieval relationship.
Reveleer provides a unified platform for risk adjustment, quality improvement, clinical intelligence, and member management, helping health plans and provider organizations navigate value-based care. The company is trusted by over 80 customer organizations nationwide and combines regulatory expertise with human-in-the-loop AI to support documentation integrity and operational readiness.
Lead strategic financial and operational planning across all DTC channels, including sales, margin, inventory, and cash flow.
Manage seasonal buy planning and Open-to-Buy budget, providing guidance on buys and inventory positioning.
Build and maintain rolling 18–24 month demand forecasts by channel, category, and customer segment.
Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen.
Lead the entire CX operation across Agent Success, Customer Care, Programs, and Systems, with over 100 employees and 800 partner agents.
Own the customer experience end-to-end, setting standards and scorecards, and bringing AI into operations for better support.
Manage capacity, cost, and the support engine including training, QA, and technology, while being the customer's voice in R&D.
Headway is building a new mental healthcare system that makes therapy affordable by automating insurance admin work. They are a Series D company with over 75,000 providers and 1 million patients served, backed by top investors, and focused on high-impact culture.
Own the end-to-end sales forecasting process, including methodology, pipeline inspection, and risk identification, to provide actionable views to leadership.
Analyze pipeline health, coverage, conversion, velocity, and sales productivity to surface trends, risks, and opportunities for Revenue leadership.
Build quantitative models and lead GTM planning, including quotas, capacity, and compensation strategy, to drive a predictable revenue engine.
Spreedly is the world's leading Open Payments Platform, providing mid-market and enterprise businesses with a single API to connect to any payment gateway, processor, or fraud tool. The company was founded in 2007 and is headquartered in Durham, NC, with a small, diverse team of 'Spreedlings' who value transparency, collaboration, and a shared belief in an open payments ecosystem.
Own and drive a strategic area of the Demand Planning product roadmap, prioritizing investments that address customer and market needs.
Partner with customers, Engineering, Data Science, and UX teams to deliver scalable, market-leading demand planning solutions.
Define success metrics, monitor product performance, and use data-driven insights to continuously improve product value and adoption.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains. With over 2000 employees worldwide, we are a top employer focused on innovation and culture.
Own the operating model for one of Rula's core B2B business units within Revenue Operations.
Build GTM plans, model targets and capacity, and define the sales funnel.
Partner with Sales, Marketing, Product, and Finance to drive growth and scale.
Rula is a mental healthcare company dedicated to treating the whole person with evidence-based and compassionate care. It is a remote-first company hiring in most U.S. states, with a culture focused on well-being, diversity, equity, and inclusion.
Lead and develop a team of Board Certified Health Coaches through 1:1s, QA reviews, and performance management.
Design and deliver onboarding, continuing education, workshops, and coaching frameworks to improve quality.
Analyze coaching performance and member outcomes to drive operational improvements and cross-functional partnerships.
Future is building a personalized guidance system for lifelong health, combining AI, human expertise, and personal health data. They foster a diverse, passionate team and offer equity, benefits, and a remote-first culture.
Stand up the client delivery engine by defining architecture and building models for forecasting.
Set cross-functional priorities with data, marketing, and pharmacy teams.
Shape the post-sale client lifecycle to expand relationships and define optimal operational models.
Leap is a fast-growing benefits solutions company that reshapes how specialty drugs are delivered and financed, eliminating hidden markups and expanding access. They partner with numerous Fortune 500 companies and are building an outlier company with real impact, seeking focus, energy, and commitment.
Own supply-side operations for the HCP network to ensure capacity keeps pace with demand.\n- Support sales by validating deals against capacity and consulting on target list design.\n- Collaborate with analytics and client services to monitor network health and deliver inventory reporting.
Impiricus is an AI-powered HCP Engagement Engine that connects healthcare professionals with pharma resources. It was named the #1 fastest growing company in North America by Deloitte in 2025 and is guided by a council of 2000+ HCP advisors.
Lead and mentor a high-performing team of Systems Architecture leads and individual contributors.
Own complex cross-system integrations and multi-tool data pipelines across Workday, Salesforce, and downstream platforms.
Translate Clinical and Operations strategy into actionable technical roadmaps and resolve cross-departmental bottlenecks.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered over 15 million sessions of care and published over 35 studies, with a culture focused on transforming access to mental health care.