Lead forecasting, capacity planning, and scheduling for a global customer operations team of over 4,000 agents.
Partner with Operations, Finance, and Analytics teams to align workforce strategies with business goals and improve operational outcomes.
Champion AI, automation, and emerging technologies to enhance workforce scalability and forecasting precision.
Chime is a financial technology company, not a bank, that provides helpful, easy, and free core banking services to help everyday Americans unlock their financial progress. With a team of problem solvers and builders, Chime operates with an entrepreneurial culture and a focus on member obsession and integrity.
Interpret workforce staffing model data and predictive analytics to develop annual staffing targets and workforce projections.
Prepare dashboards, briefing materials, and analytic narratives supporting the Workforce Growth Plan and human capital strategic and operating plans.
Support analysis of workforce demographics, attrition, hiring trends, and labor market conditions to produce actionable, data-informed deliverables.
Golden Key Group (GKG) helps clients solve strategic, organizational, and operational challenges to meet mission demands. Since 2002, they have served over 25 federal agencies and large commercial companies, fostering a culture of excellence and dedication.
Optimize workforce scheduling, forecasting, and intraday monitoring for crisis intervention operations in the US and Mexico.
Manage real-time adherence, schedule efficiency, and volume fluctuations to ensure optimal staffing levels.
Collaborate with leadership and mentor team members to drive data-driven improvements and operational stability.
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people, providing 24/7 crisis services and operating research, advocacy, education, and peer support programs. The organization has been saving lives for over 25 years and values heart, integrity, community, belonging, and progress.
Lead workforce management strategy and planning for a 180-person US-based support operation.
Manage a WFM team of four covering scheduling, real-time management, and systems administration.
Partner with CX and Operations leaders to drive innovation and efficiency through emerging technologies like AI and automation.
Aura creates intelligent digital safety products to protect customers from online threats. The company has over 400 employees worldwide and is guided by a leadership team experienced in growing startups into multi-billion dollar organizations.
Lead end-to-end implementations of complex workforce technology solutions for senior government, education, and industry leaders.
Advise executive stakeholders and build trusted relationships while navigating competing priorities.
Serve as the bridge between customers and internal Product and Engineering teams to communicate needs and capabilities.
FutureFit AI uses an AI-powered platform to help workforce development organizations connect people to better jobs faster, focusing on those facing barriers to opportunity. The company has 30-50 employees across the US and Canada, with a culture of high velocity, high trust, and a will to win.
Lead resource planning and allocation across North America to optimize utilization and project success.
Analyze workforce trends and provide data-driven insights to inform strategic staffing decisions.
Build trusted partnerships with delivery, sales, and operations teams to drive operational excellence.
Spaulding Ridge is an advisory and IT implementation firm that helps global organizations achieve financial clarity in sales and operational decisions. The company fosters a culture of personal relationships and community, with a focus on client and employee engagement.
Lead a Workforce Management team supporting 24/7 crisis intervention services across multiple channels and countries.
Develop advanced forecasting models, capacity plans, and scheduling strategies to optimize staffing and service coverage.
Partner with crisis services leadership to analyze data and implement improvements for operational efficiency.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use technology to streamline recruitment and are a remote-first organization.
Serve as the trusted HR advisor to 1 SVP and 4 VPs across Industry Relations & Strategic Growth, Partners, and GTM Operations and Sales Enablement.
Utilize HR analytics and AI tools to generate actionable insights and guide evidence-based leadership decisions.
Lead strategic workforce planning, succession planning, and organizational design for globally distributed teams of ~175 employees.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. Our remote-first company has a strong culture of connection and global inclusion, with a diverse team making a global impact each day.
Standardize high-burden Google Sheets models to improve reliability, maintainability, and usability for workforce planning.
Reverse-engineer undocumented models, document dependencies, and create handoff materials for recurring workflows.
Support monthly production cycles with ingestion, reconciliation, and quality checks while protecting FP&A and Operations deadlines.
Included Health is a healthcare company delivering integrated virtual care and navigation. The company is on a mission to raise the standard of healthcare for everyone, providing care guidance, advocacy, and personalized care.
Own the rolling demand-capacity forecast across active projects, backlog, and pipeline, refreshed on a published cadence.
Coordinate with multidisciplinary stakeholders, including executives, to resolve staffing conflicts and enable the renewable energy transition.
Maintain and improve forecasting models, applying automation and AI tools to reduce manual effort.
Revamp is the premier engineering design firm focused on large-scale renewable energy projects. Since 2016, Revamp engineers have designed over 10% of all solar generation capacity installed in the US, and the company is composed of a diverse, mostly remote team of employee-owners.
Lead and manage a team of Workforce Management staff to ensure optimal coverage for 24/7 crisis services across US and Mexico.
Develop and maintain advanced forecasting models to predict contact volume across phone, chat, and text channels.
Collaborate with Crisis Services Operations to improve staffing strategies and conduct scenario planning for peak volumes.
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. With over 25 years of saving lives, the organization operates 24/7 crisis services, research, advocacy, education, and peer support programs with a diverse and mission-driven staff.
Own team utilization, capacity planning, and billability, maintaining the resource model and automating routine reporting.
Design and own the delivery operating system, including SOPs, handoffs, onboarding, and AI workflow automation.
Drive AI and automation adoption across operations, identifying manual bottlenecks and deploying systems to eliminate them.
Omniscient is an organic growth agency that builds revenue-focused organic growth systems for B2B software companies. They are a lean, agile, and experimental 30-person bootstrapped, profitable team that thrives on R&D and innovation.
Lead workforce forecasting, scheduling, and staffing planning across a global, 24/7 multi-channel contact center supporting remote clinical staff.
Monitor real-time adherence, track key workforce metrics, and configure Genesys Cloud settings for WFM/WEM, queue design, and skills-based routing.
Oversee contact center payroll operations, including timecard approvals, PTO, holiday pay, shift differentials, and incentive compensation.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, igniting human potential in workplaces globally. For over 40 years, we have combined technology with human expertise, serving more than 78,000 customers worldwide and touching over 160 million lives across 200 countries.
Own new merchant slotting end-to-end, including capacity checks and coordination with cross-functional teams.
Drive merchant inventory placement planning and rebalancing across the FC network.
Maintain and improve visibility and reporting tooling to support capacity decision-making.
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants, providing access to best-in-class capabilities. The company is backed by prominent investors and fosters a high-performance culture centered on ownership, collaboration, and continuous learning.
Own utilization, capacity planning, workforce planning, and people operations for a professional services organization.
Design and implement AI-powered workflows and automation to eliminate repetitive work and improve decision-making.
Lead a small operations team and partner with senior leadership to build scalable systems and processes.
The partner company is a fast-growing professional services organization that helps clients scale efficiently. It is a lean, profitable, and experimental remote team with a culture of ownership and autonomy.
Consult with stakeholders to understand business needs and develop scalable reporting solutions.
Design, maintain, and optimize Workday reports and SQL queries for workforce data analysis.
Collaborate with cross-functional teams to ensure data accuracy, governance, and compliance.
The partner company specializes in delivering people analytics solutions using Workday and SQL. The organization's size and culture are not detailed in the posting.