Lead and manage a team of Workforce Management staff to ensure optimal coverage for 24/7 crisis services across US and Mexico.
Develop and maintain advanced forecasting models to predict contact volume across phone, chat, and text channels.
Collaborate with Crisis Services Operations to improve staffing strategies and conduct scenario planning for peak volumes.
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. With over 25 years of saving lives, the organization operates 24/7 crisis services, research, advocacy, education, and peer support programs with a diverse and mission-driven staff.
Lead a Workforce Management team supporting 24/7 crisis intervention services across multiple channels and countries.
Develop advanced forecasting models, capacity plans, and scheduling strategies to optimize staffing and service coverage.
Partner with crisis services leadership to analyze data and implement improvements for operational efficiency.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use technology to streamline recruitment and are a remote-first organization.
Lead workforce forecasting, scheduling, and staffing planning across a global, 24/7 multi-channel contact center supporting remote clinical staff.
Monitor real-time adherence, track key workforce metrics, and configure Genesys Cloud settings for WFM/WEM, queue design, and skills-based routing.
Oversee contact center payroll operations, including timecard approvals, PTO, holiday pay, shift differentials, and incentive compensation.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, igniting human potential in workplaces globally. For over 40 years, we have combined technology with human expertise, serving more than 78,000 customers worldwide and touching over 160 million lives across 200 countries.
Support workforce planning, forecasting, scheduling, and queue management across a 24/7 healthcare contact center to meet service level goals.
Analyze contact center metrics and telephony data to identify trends, optimize operational performance, and provide actionable recommendations.
Administer and troubleshoot contact center telephony platforms, including Genesys Cloud, while collaborating with cross-functional teams to improve efficiency.
Curana Health is a national leader in value-based care for senior living communities and skilled nursing facilities, offering on-site primary care, Accountable Care Organizations, and Medicare Advantage Special Needs Plans. Founded in 2021, the company serves 200,000+ seniors across 1,500+ communities in 32 states with a team of 1,000+ clinicians and professionals, and was ranked #147 on the Inc. 5000 list of fastest-growing private companies.
Lead workforce management strategy and planning for a 180-person US-based support operation.
Manage a WFM team of four covering scheduling, real-time management, and systems administration.
Partner with CX and Operations leaders to drive innovation and efficiency through emerging technologies like AI and automation.
Aura creates intelligent digital safety products to protect customers from online threats. The company has over 400 employees worldwide and is guided by a leadership team experienced in growing startups into multi-billion dollar organizations.
Lead forecasting, capacity planning, and scheduling for a global customer operations team of over 4,000 agents.
Partner with Operations, Finance, and Analytics teams to align workforce strategies with business goals and improve operational outcomes.
Champion AI, automation, and emerging technologies to enhance workforce scalability and forecasting precision.
Chime is a financial technology company, not a bank, that provides helpful, easy, and free core banking services to help everyday Americans unlock their financial progress. With a team of problem solvers and builders, Chime operates with an entrepreneurial culture and a focus on member obsession and integrity.
Support the Product Manager in executing the Workforce Management product roadmap and partner with cross-functional teams to gather requirements.
Help prioritize the product backlog, coordinate Agile ceremonies, and assist with testing, release management, and adoption of new capabilities.
Analyze workforce management processes to improve forecasting, scheduling, and operational efficiency, and monitor product performance using KPIs.
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1000 professionals across 5 continents and over 25 countries, the company has a culture of Relentless Performance with a 99% project success rate and annual growth exceeding 25%.
Handle real-time staffing coordination and same-day scheduling changes for seamless care delivery.
Serve as the first point of contact for urgent client and family needs with empathy and professionalism.
Execute operational tasks like check-ins and inbound communications adhering to company policies.
Honor is a leader in aging care innovation, providing technology and services to empower older adults to live independently. With 100,000 Care Pros delivering 50 million hours of care annually through its Home Instead brand, Honor prioritizes compassionate, tech-backed care.
Monitor real-time contact center performance metrics to ensure service reliability.
Execute intraday workforce adjustments to respond to demand fluctuations and operational challenges.
Analyze data and create dashboards to communicate performance trends and drive improvements.
Our partner is a healthcare-focused organization dedicated to improving patient access and experiences through optimized customer service operations. They operate in a fast-paced, regulated environment, leveraging AI-enabled tools and a collaborative culture.
Coordinate home care assignments and serve as a key contact for patients, families, and aides.
Document communications and resolve cases in HHA Exchange, escalating issues as needed.
Monitor daily reports, manage schedules, and ensure accurate, timely care coordination.
SnappyCX provides home healthcare coordination services, connecting patients, families, and caregivers. They operate with a patient-focused, team-oriented culture in a fast-paced healthcare environment.
Oversee workforce development and optimization for all contact center lines of business, including forecasting and scheduling.
Ensure service level targets, maintain headcount, and manage scheduling software and telephony platforms.
Monitor contact center telephony, implement workflows, and manage queue delegation for outbound projects.
Curana Health is a national leader in value-based care for senior living communities and skilled nursing facilities, offering solutions like on-site primary care and Medicare Advantage plans. Founded in 2021, we've grown to serve 200,000+ seniors across 1,500+ communities with a team of over 1,000 clinicians and professionals, ranked #147 on the Inc. 5000 list.
Schedule customer appointments for collision repair and estimates following Standard Operating Procedures.
Professionally manage high-volume inbound and outbound customer communications with empathy and precision.
Support rental reservations and tows while resolving inquiries and multitasking across systems.
Crash Champions is the largest founder-led multi-shop operator of high-quality collision repair service in the U.S., with more than 650 locations across 38 states. Founded in 1999, the company champions a People First culture focused on superior service and supporting team members.