Similar Jobs
See allWorkforce Business Analyst I
Curana Health
US
Workforce Management
Data Analysis
Microsoft Excel
Customer Service Real-time Analyst
Unknown
US
Workforce Management
Data Analysis
Microsoft Excel
Contact Center Reporting Analyst
Essentia Health
US
Advanced Excel
Data Analysis
Performance Metrics
Managed Services Analyst II
Global Healthcare Exchange
US
Salesforce
Microsoft Excel
Microsoft Word
Manager, Workforce Management Operations
Jobgether
US
Workforce Management
Microsoft Excel
Google Sheets
Role Overview:
- This position oversees workforce development and optimization for all contact center lines of business.
- Responsibilities include planning, creating, and communicating forecasts and schedules for a hassle-free workflow.
- You will manage scheduling software and queue delegation for various projects.
Qualifications:
- Requires a High School Diploma to bachelor's degree in Mathematics, Business, or related field, plus 1-3 years of call center experience.
- Must be proficient with Microsoft Excel and Office, and experienced with contact center telephony software.
- Strong analytical skills and ability to troubleshoot tech platforms are essential.
Work Environment:
- This is a remote position based in the US.
- You will work independently and as part of a team in a fast-paced environment.
- The role involves handling stress and adapting to rapid changes in workflow and direction.
Curana Health
Curana Health is a national leader in value-based care for senior living communities and skilled nursing facilities, offering solutions like on-site primary care and Medicare Advantage plans. Founded in 2021, we've grown to serve 200,000+ seniors across 1,500+ communities with a team of over 1,000 clinicians and professionals, ranked #147 on the Inc. 5000 list.