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About the Role:
- Play a critical frontline role ensuring seamless care delivery under pressure.
- Manage real-time staffing coordination and same-day scheduling changes.
- Handle urgent communication between clients, families, and Care Pros.
Your Responsibilities:
- Ensure timely caregiver scheduling for client needs and emergencies.
- Serve as the first point of contact for urgent client and family needs.
- Execute operational tasks like check-ins and staffing activities.
What We're Looking For:
- 3+ years' experience in customer service or operations in healthcare.
- Hands-on experience with real-time scheduling or dispatch.
- Tech fluency with CRM, EMR, or workforce management tools.
Leadership Principles:
- Prioritize decisions that move the mission forward.
- Focus relentlessly on creating better care for clients.
- Set ambitious goals and commit to delivering top-notch service.
Honor
Honor is a leader in aging care innovation, providing technology and services to empower older adults to live independently. With 100,000 Care Pros delivering 50 million hours of care annually through its Home Instead brand, Honor prioritizes compassionate, tech-backed care.