Senior Manager, Global Workforce Planning & Transformation
Benefits
22w maternity
12w paternity
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Responsibilities:
- Lead forecasting, capacity planning, scheduling, and workforce optimization for a global customer operations organization supporting over 4,000 agents.
- Develop staffing plans that align member demand, service level objectives, employee experience, and financial goals.
- Monitor workforce performance, identify risks and opportunities, and recommend staffing adjustments.
Qualifications:
- 7+ years of workforce management experience in large-scale customer operations.
- 3+ years of people leadership with a track record of developing high-performing teams.
- Deep expertise in forecasting, capacity planning, scheduling, and workforce analytics.
About Chime:
- Chime is a financial technology company focused on helping everyday Americans achieve financial progress through accessible banking.
- The company values innovation, collaboration, and a strong culture of problem-solving and accountability.
- Full-time employees enjoy comprehensive benefits, including generous parental leave, wellness stipends, and community volunteer time.
Chime
Chime is a financial technology company, not a bank, that provides helpful, easy, and free core banking services to help everyday Americans unlock their financial progress. With a team of problem solvers and builders, Chime operates with an entrepreneurial culture and a focus on member obsession and integrity.