Own the day-to-day execution, performance, and management of your assigned Ladder teams, ensuring 5-star member experiences.
Serve as primary liaison to coaches, shaping programming strategy and driving team success through data and feedback.
Live in the product as a member, monitor team performance metrics, and build surveys to deeply understand member needs.
Ladder is the #1 iOS strength conditioning app, delivering custom weekly workout plans with in-workout coaching and a tight-knit fitness community. We've scaled fast with $90M ARR, 100k+ ratings, and a well-capitalized Series B, fostering a high-performing, high-agency culture.
Define and execute a holistic provider performance vision, establishing standardized frameworks across clinical service lines.
Lead, mentor, and build a high-performing operations team, setting high-impact priorities.
Partner with Data Analytics to build a unified data vision and establish centralized systems to measure provider performance.
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally. The company has delivered more than 15 million sessions of mental health care and published more than 35 peer-reviewed studies.
Lead, mentor, and coach a team of over 50 direct and indirect reports to foster a high-performance culture.
Oversee daily Patient Service Center operations to ensure efficient, compliant, and high-quality service delivery.
Analyze KPIs, customer feedback, and operational data to drive continuous improvement and enhance patient and provider experiences.
The company provides patient support program services in the healthcare industry. The culture emphasizes operational excellence, compliance, and patient-centered care, with a large team environment.
Conduct personalized 1-on-1 health coaching sessions using motivational interviewing and evidence-based behavior change strategies to create actionable SMART goals.
Facilitate engaging group coaching sessions and workshops to expand support networks and increase member participation while providing ongoing accountability.
Collaborate with multidisciplinary care teams, connect members to digital health tools and community resources, and maintain thorough clinical documentation.
Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers across Commercial, Individual Exchange, Medicare, and Medicaid health plans. The company serves a large patient base and emphasizes a collaborative, innovative culture with a dedicated multidisciplinary team.
Design and deliver comprehensive strategic wellbeing plans to build a culture of health and drive behavior change.
Partner with client leadership and internal teams to integrate health resources and promote engagement.
Monitor program metrics, assess feedback, and implement continuous quality improvements.
Personify Health offers a personalized health platform combining health plan administration, wellbeing solutions, and care navigation. They value diversity and foster an inclusive culture for all employees.
Conduct home and virtual visits to develop wellness coaching relationships with patients, caregivers, and families.
Collaborate with advanced practice clinicians and social workers to develop action plans for better health.
Assist patients with accessing community resources and social services to address social determinants of health.
Alignment Health is a healthcare company dedicated to serving seniors and the chronically ill, breaking the mold in conventional care. They have built a passionate team focused on transforming lives, offering growth opportunities in a fast-growing environment.
Lead care management programs with strategic and operational oversight.
Drive clinical performance metrics and evidence-based care models.
Collaborate with cross-functional teams to integrate AI and improve population health.
The partner company is a healthcare organization focused on care management and population health. It operates with a remote-first culture and offers opportunities to influence innovative healthcare models.
Lead the care, case, and utilization management programs, setting clinical direction and owning performance targets.
Evolve clinical operating models and partner with Product and Engineering to integrate AI tools into workflows.
Manage, develop, and retain clinical leaders while collaborating cross-functionally to coordinate care for members.
Included Health is a healthcare company delivering integrated virtual care and navigation. They are on a mission to raise the standard of healthcare for everyone, with a remote-first culture and a focus on breaking down barriers to high-quality care.
Design and implement Talkiatry's QA operating model, including selecting and rolling out the first QA platform.
Lead the Quality Training team, overseeing training, knowledge, and change management while owning the quality program end-to-end.
Establish independent QA oversight for BPO and AI agents, moving from manual review to automated, risk-based coverage.
Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. As the largest dedicated psychiatry practice in the U.S., it has 750+ psychiatrists and 250+ therapists, with a mission-driven team focused on innovation and compassion.
Shape the strategy and operational performance of a large Patient Service Center organization.
Oversee complex services spanning patient access, contact center operations, data management, reimbursement, education, and copay assistance.
Lead innovation, strengthen operational excellence, and develop high-performing teams in a fully remote U.S. role.
Jobgether is a recruitment platform using AI-powered matching to streamline job applications. The company focuses on efficient, objective candidate screening and partners with hiring companies to manage the hiring process.
Own the strategy, roadmap, and execution for Twin's AI-powered member experience across app, chat, and voice.
Develop deep member understanding through research and data to deliver personalized health guidance and behavior change.
Define success metrics, balance rapid experimentation with long-term investments, and drive alignment across leadership.
Twin Health empowers people to improve and prevent chronic metabolic diseases like type 2 diabetes using AI Digital Twin technology. Backed by leading venture firms, the company has raised over $100 million and is scaling rapidly, offering a passionate, collaborative culture recognized as a Top Most Loved Workplace.
Lead the planning and execution of portfolio strategy, managing program operations, budgets, and continuous improvement.
Oversee program metrics, KPIs, and data-driven decisions to enhance performance and impact.
Collaborate with cross-functional teams and external stakeholders to ensure program success and alignment with mission goals.
The American Heart Association is a nonprofit organization dedicated to fighting cardiovascular disease and stroke. It is a large, mission-driven organization with a culture focused on work-life harmonization and employee well-being.
Own utilization, capacity planning, workforce planning, and people operations for a professional services organization.
Design and implement AI-powered workflows and automation to eliminate repetitive work and improve decision-making.
Lead a small operations team and partner with senior leadership to build scalable systems and processes.
The partner company is a fast-growing professional services organization that helps clients scale efficiently. It is a lean, profitable, and experimental remote team with a culture of ownership and autonomy.
Own the wellness content strategy, designing evidence-based programs, challenges, and educational tips.
Apply behavioral science and habit frameworks so gamification drives real health outcomes, not just engagement.
Collaborate with design and engineering to integrate content and review all user-facing copy for accuracy.
Comfrt is building a gamified wellness app that helps people develop lasting healthy habits through engaging, science-backed experiences. The team is small, fast-moving, and AI-augmented.
Leads and optimizes the client onboarding and operational experience from referral through active service delivery, overseeing intake, authorizations, and service activation.
Manages, coaches, and develops a team of Client Services professionals, driving performance standards, accountability, and continuous improvement.
Acts as a data-driven, technology-forward operational partner, leveraging AI-enabled automation and analytics to streamline the client service lifecycle.
Kyo is a leading provider of Applied Behavior Analysis (ABA) therapy, dedicated to empowering children with autism and their families to achieve meaningful outcomes. Since 2005, we have partnered with thousands of families across 11 states, delivering child-centric ABA therapy in a collaborative, team-based environment.
Drive program engagement and co-create SMART goals with members to support behavior change.
Manage a caseload and provide personalized health education across diverse backgrounds.
Collaborate with providers and use data to monitor member health and optimize outcomes.
Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all. Founded in 2014, the company has raised over $425 million and is recognized as a top workplace with numerous awards.
Lead global customer operations strategy, standards, and performance across the US, UK, and India using a follow-the-sun model.
Use data, customer feedback, and operational insights to identify opportunities and drive measurable improvements in service delivery.
Partner with Sales, Marketing, Publishing, and Customer Experience to enhance processes and the end-to-end customer journey.
The company provides education-focused products and services, supporting educators, institutions, and learning communities globally. It is a global organization with a culture centered on collaboration, continuous improvement, diversity, and employee development.
Act as strategic co-pilot and executive proxy to the CEO, driving the executive agenda and aligning senior leadership.
Architect the executive operating system, managing execution trackers and ensuring accountability across teams.
Lead special ops and crisis management, translating vision into actionable roadmaps and incubating internal product verticals.
Parachute Health is transforming post-acute care as the leading digital ordering platform for medical equipment and supplies, connecting health systems, suppliers, and patients. With 300,000+ clinicians, 3,000+ supplier locations, and 15M+ patients served, we are a remote-first company driving innovation in healthcare infrastructure.
Lead paid media, SEO, and website strategy to drive inbound pipeline across SMB, Mid-Market, and Enterprise segments.
Own integrated campaign planning and execution, ensuring coordinated multi-channel strategies with clear ROI.
Build and develop a high-performance team, fostering a culture of accountability, experimentation, and operational excellence.
Tekmetric is an all-in-one cloud-based software for auto repair shops, simplifying operations from running a shop to engaging customers. Founded in Houston in 2017, it has grown from a single shop's vision to an industry-leading solution with a culture of transparency, integrity, innovation, and a service-first mindset.
Lead strategic initiatives to improve STARS, CAHPS, PWP, and HEDIS performance across the health plan.
Manage a team of 3-6 direct reports and collaborate with cross-functional teams.
Design and evaluate outreach programs to enhance member experience and close care gaps.
Sentara Health Plans provides health plan coverage to close to one million members in Virginia. It is part of Sentara Health, a not-for-profit integrated healthcare provider with nearly 30,000 employees and a family-friendly culture.