Elevate clinical quality by conducting case audits and providing one-on-one coaching to BCBAs.
Build quality systems to design and improve QA processes that create measurable improvements.
Lead training and development through quarterly CEU trainings and ACT-based leadership.
Finni Health provides ABA therapy services to clients in New Mexico. The company emphasizes collaborative, supportive leadership and a mission to raise the standard of compassionate, evidence-based care.
Lead the quality assurance function across the full software development lifecycle, including strategy, organizational design, and technical standards.
Drive an AI-driven technical quality architecture with test data strategy, CI/CD integration, and automation framework philosophy.
Partner with platform and MLE teams to integrate AI/LLM evaluation into the delivery pipeline and establish release quality standards.
Machinify is a healthcare intelligence company that provides an AI-powered platform to health plans, maximizing financial outcomes and reducing costs. Deployed by over 85 health plans and representing over 270 million lives, the company fosters a culture of innovation and transparency.
Lead quality monitoring initiatives across multi-channel crisis and support services.
Develop and implement performance measurement frameworks and operational audits.
Drive continuous improvement through data analysis and AI-enabled quality solutions.
The company provides behavioral health and crisis support services at scale through national service networks. It is a mission-driven organization with a collaborative culture focused on professional growth and innovation.
Define and evolve the centralized quality assurance strategy across customer support channels including email, chat, messaging, and voice.
Analyze QA results, customer interactions, and performance data to identify coaching opportunities and process improvements.
Partner with cross-functional teams to drive operational improvements, enhance customer experience, and shape AI-powered support workflows.
1Password is a cybersecurity company that provides password management and unified access management solutions, trusted by over 180,000 businesses including Fortune 100 leaders. With a culture of collaboration, transparency, and continuous improvement, the company has been recognized on the Forbes Cloud 100 for four years in a row.
Drive quality consistency and operational integrity: Review customer interactions to assess compliance, risk, and quality standards.
Deliver behavior-based quality insights: Provide actionable feedback on customer interactions to support coaching and improvement.
Leverage AI-assisted tools to uncover patterns and translate insights into operational improvements.
Mercury is a fintech company that provides banking services through partner banks. They are an equal opportunity employer and value diversity and belonging.
Facilitate live training and remediation for Patient Experience and Patient Coordinator teams.
Build and maintain eLearning modules and content in the LMS using AI tools.
Track training metrics, coach agents, and collaborate with cross-functional teams to close performance gaps.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health. The team consists of highly dedicated professionals from world-class institutions, working together to change the landscape of genetic disease management.
Own AI-powered patient intake and therapist matching using LLM-driven flows.
Build between-session AI support tools for reflection and habit-building.
Establish evaluation, safety infrastructure, and HIPAA-compliant AI products.
Headway is building a new mental healthcare system by helping therapists accept insurance, making therapy accessible to more people. With over 75,000 providers and 1 million patients served, they are a Series D company backed by $325M+ in funding, focused on creating a platform where care happens.
Contribute to the design, development, testing, and maintenance of electronic clinical quality measures (eCQMs) aligned with QDM and FHIR standards.
Support the CMS eCQM Annual Update process by coordinating across measure teams and developing supporting documentation.
Provide project planning and implementation support by managing tasks, tracking milestones, and contributing to client meetings.
The American Institutes for Research (AIR) is a nonpartisan, not-for-profit organization that conducts behavioral and social science research and delivers technical assistance to address pressing challenges. AIR is a large organization with a collaborative culture focused on improving lives through evidence-based solutions.
Own day-to-day execution of annotation queues, managing intake, prioritization, and SLAs.
Perform QA, run calibration sessions, and drive guideline adherence to keep quality on target.
Train and support annotators, track key metrics like throughput and rework rates.
Prolific is building the world's largest pool of quality human data for AI development, serving over 35,000 AI developers, researchers, and organizations. They focus on ethically sourced behavioral data to enhance AI systems, fostering a culture of quality and innovation.
Own Cadence's QMS strategy and regulatory operating model for AI-enabled healthcare software, SaMD, and technology-enabled care workflows.
Lead quality system governance across design controls, risk management, CAPA, change control, document control, training, and audit readiness.
Partner with Product, Engineering, and Clinical teams to assess regulatory pathway, device classification, and QMS requirements for new software capabilities.
Cadence is a clinical AI company that delivers continuous, proactive care for older adults with chronic conditions. They operate as a full clinical care delivery organization with clinicians working alongside health system partners, helping Medicare save $2M a week.
Lead strategic initiatives to improve STARS, CAHPS, PWP, and HEDIS performance across the health plan.
Manage a team of 3-6 direct reports and collaborate with cross-functional teams.
Design and evaluate outreach programs to enhance member experience and close care gaps.
Sentara Health Plans provides health plan coverage to close to one million members in Virginia. It is part of Sentara Health, a not-for-profit integrated healthcare provider with nearly 30,000 employees and a family-friendly culture.
Define and own the product strategy for your area in partnership with engineering, design, data, clinical, and operations teams
Apply AI where it matters: identify where intelligence creates step-change improvements in your product area and drive those bets from insight through production
Set and own clear success metrics; communicate results and course-correct with urgency
Headway builds a new mental healthcare system by automating insurance-related admin work for therapists. As a Series D company with $325M+ in funding, they have over 75,000 providers on their platform serving over 1 million patients.
Engage in fully remote patient outreach to identify and address quality gaps, educating patients on preventive care.
Collect quality data from EMR systems, claims, and provider outreach, managing multiple systems for daily work.
Prioritize tasks to meet quality reporting deadlines and communicate performance internally and with customers.
Guidehealth is a data-powered, performance-driven healthcare company focused on making healthcare affordable and improving patient health. As a growing, physician-led organization, we prioritize operational excellence and a collaborative, flexible culture.
Build the QA framework to measure agent compliance and service excellence within a high-growth healthcare environment.
Ensure 100% adherence to clinical protocols, insurance verification accuracy, and HIPAA privacy standards during every member touchpoint.
Identify trends in member friction points and collaborate with cross-functional teams to resolve operational issues.
OneImaging is a concierge radiology service that provides a premium-quality network of over 5,000 vetted providers across 48 states, reducing imaging costs by 60-80%. They are a high-growth tech-enabled healthcare company focused on improving patient access and eliminating surprise bills.
Provide guidance on coping strategies, anxiety reduction, burnout prevention, stress management, and mindfulness.
Help clients strengthen communication skills, time management, work-life balance, and personal growth.
Build fluency in AI fundamentals to support wellness routines.
Leland is building the home for ambition in the age of AI, connecting people with experts and communities to achieve career and educational goals. Since 2021, they have helped tens of thousands of people and raised $19M from world-class investors, fostering a collaborative, high-energy, AI-native environment.
Lead onboarding and training for new agents to ensure readiness for live support.
Oversee shift performance, queue management, and escalation handling to meet SLAs.
Drive quality assurance through coaching, feedback, and performance improvements.
Sauce is a premier restaurant technology platform that helps businesses grow with commission-free delivery and pickup. The company is headquartered in NYC and Tel-Aviv and focuses on empowering local restaurants.
Serve as senior clinical leader ensuring high-quality, evidence-based substance use disorder treatment across a multi-state platform.
Partner with Clinical Services to strengthen clinical quality, safety, and governance through protocol development and audits.
Mentor clinical leaders and contribute to service line expansion and cross-functional partnership.
Boulder Care is a digital clinic for addiction medicine providing compassionate, evidence-based care. It is a growing company recognized as a Fortune Best Workplace in Healthcare.
Provide direct member support alongside an AI-care agent, conducting clinical intakes, monitoring progress, and delivering evidence-based care via chat and video.
Oversee AI-supported interactions to ensure clinical quality and safety, identifying risk signals and escalating when necessary.
Document care per clinical standards and help develop standard operating procedures to scale member care operations.
Sword is building AI to heal billions by pioneering AI Care, an approach to healthcare focused on medical reasoning, safety, and real-time treatment. With over 700,000 members across three continents, more than $500 million raised from leading investors, and a culture of innovation and clinical excellence, Sword is defining a new standard for healthcare.