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About the Role:
- Build and scale Talkiatry's Quality Training function, the first pillar of Operational Excellence.
- Own the QA operating model, platform selection, and automation strategy.
- Lead a small team including a Learning Enablement Manager while directly managing the quality program.
Key Responsibilities:
- Design a risk-based QA scorecard that separates protocol adherence from judgment-based quality.
- Establish independent QA signals for BPO and AI agents, using automation and AI scoring.
- Partner with Operations, Clinical, and AI teams to embed QA insights into processes.
What We Offer:
- Competitive salary and comprehensive benefits including medical, dental, vision, and 401(k) match.
- Generous PTO and paid parental leave, with a focus on team well-being.
- Opportunity to work remotely and make a real impact on mental health care.
Talkiatry
Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. As the largest dedicated psychiatry practice in the U.S., it has 750+ psychiatrists and 250+ therapists, with a mission-driven team focused on innovation and compassion.