Drive systems efficiency and workflow design across the Coaching Department.
Oversee the Coach Training Academy and onboarding pipeline.
Develop data tools and dashboards to track performance trends.
InStride Health is a digital health company that delivers specialty anxiety and OCD care for children, teens, and families. They are a mission-driven team expanding access to evidence-based care and improving treatment outcomes.
Monitor agent performance in quality, productivity, and attendance with a focus on QA scores above 9%.
Provide frequent coaching based on QA feedback, metrics, and ticket observations.
Handle escalations, maintain coaching logs, and ensure schedule adherence.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces needing staff. Founded in 2016, the remote-first team of over 1,000 has been profitable since 2022 and is a top Y-Combinator company.
You run the team's daily engine, owning the operating rhythm and queue health.
You build a deep bench by coaching MSMs and developing Senior MSMs into player-coaches.
You keep your team focused on high-value work and manage handoffs with Service and Support.
Collective is a technology platform that provides business incorporation, accounting, bookkeeping, and tax services for self-employed individuals. It is a venture-backed startup with a focus on empowering businesses-of-one, featuring a culture of innovation and community.
Shape the team's roadmap and establish operating rhythms for a distributed remote team.
Drive the end-to-end product lifecycle and run disciplined experiment cycles with measurable impact.
Engage clients and executives, own delivery reporting, and tie shipped work to revenue and engagement.
Tivity Health is a leading provider of healthy life-changing solutions, including SilverSneakers, ForeverFit, and WholeHealth Living. We support health plans, employers, and health systems nationwide with in-person and virtual programs to improve health outcomes.
Lead and develop a high-performing onboarding operations team through coaching, performance management, and structured feedback.
Make sound, timely decisions on complex onboarding scenarios and maintain department SLAs.
Partner cross-functionally with internal teams to improve workflows, tooling, and onboarding effectiveness.
Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.
Own end-to-end performance of your division, driving first response time, first contact resolution, and backlog health.
Coach and develop Managers into a strong, independent second line of leadership.
Serve as the operational partner for Quality, Automation, and WFM teams, ensuring new tools and programs work for frontline agents.
Eneba is building an open, safe, and sustainable marketplace for gamers, supporting close to 20 million active users. They focus on trust, safety, and market accessibility while scaling and diversifying their portfolio.
Guide clients through strength training, cardio, and mobility flexibility work with form review and injury prevention.
Help clients with goal setting, accountability, habit building, and competition prep.
Coaches set their own hours and rates, host sessions virtually, and partner with the team to deliver a high-quality experience.
Leland is a platform that connects people with experts, programs, and communities to help them achieve career and educational goals, and also helps businesses become AI-native. Since its founding in 2021, the company has helped tens of thousands of people and raised $19M from world-class investors, fostering a collaborative, high-energy environment.
You will define and own the ABM strategy for enterprise targets, including account segmentation, journey mapping, and campaign plans.
You will manage a small team, contractors, and agency partners, setting strategy and success metrics for ABM and paid media.
You will collaborate with cross-functional teams (Sales, Demand Gen, RevOps) to align on account selection and pipeline goals.
Zapier builds and uses automation every day to make work more efficient, creative, and human. They are a fully remote company with a culture that values autonomy, transparency, and diversity.
Lead player development strategy, VIP programs, and revenue growth across online sportsbook and iCasino products.
Manage and coach regional VIP Managers to achieve customer engagement and revenue objectives.
Analyze KPIs, implement operational improvements, and collaborate with cross-functional teams to maximize market opportunities.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It uses a technology-driven process to review applications and share top-fitting candidates directly with employers.
Own and evolve the product strategy and roadmap for Cal AI, an early-stage app within the MyFitnessPal portfolio.
Champion a culture of continuous discovery using qualitative and quantitative methods to ensure building the right things.
Drive alignment across product, engineering, design, data science, and go-to-market functions to unblock decisions.
MyFitnessPal provides tools, resources, and support to help users achieve their health goals. The company fosters a collaborative and inclusive environment with a focus on continuous improvement.
Consult boutique fitness studio clients on marketing, sales, and customer journey strategies.
Drive customer satisfaction and product adoption through proactive guidance and automated solutions.
Deliver scalable services in a fast-paced environment with a blend of SaaS and consulting expertise.
Xplor provides cloud-based technology solutions for small and medium-sized businesses and processes payments. The company employs over 130,000 businesses globally and fosters a culture of core values like integrity and collaboration.
Train, coach, and inspire your stylists to deliver a best-in-class styling experience for clients.
Own key metrics and take actions to meet and exceed daily, weekly, and monthly performance goals.
Manage remote team operations including shift scheduling, compliance, and cross-functional collaboration.
Short Story is a technology powered retailer dedicated to petite women 5'4" and under, using a data-driven learning system to create tailored products. As a fast-growing startup, they are backed by leading investors and recognized by Forbes and Fortune, with a culture that values data insights, commitment to fit, and urgency.
Lead a multi-team organization of Operations Managers responsible for accurate and compliant execution of money movement flows.
Translate high-level organizational strategy into actionable operational plans and drive continuous improvement.
Serve as a strategic link between frontline operations and cross-functional leadership, including Product, Engineering, and Legal.
Human Interest is a fintech company that makes retirement savings accessible to small and medium-sized businesses. It is a high-growth company backed by major investors, with a mission-driven culture focused on closing the retirement gap.
Lead and develop a team of 10-15 Campaign Managers and Strategists, coaching them into consultative client partners.
Build scalable operational systems and processes to maintain high service quality as the team expands.
Act as primary escalation point for critical client issues, exercising authority over concessions and solutions.
Feathr is a nonprofit marketing platform trusted by over 1,300 nonprofits, helping them build purposeful connections and grow impact. They are building an amazing culture with a focus on growth and helping the helpers, with a dedicated team.
Oversee end-to-end program operations for multiple complex initiatives, from planning and logistics to data analysis and insight synthesis.
Design smarter systems and embed AI-enabled workflows to reduce operational burden and enable consistent excellence across the organization.
Build trust-based partnerships with senior leaders by anticipating needs, clarifying expectations, and proactively resolving issues.
Leading Educators partners with school systems to improve teaching and student success through instructional excellence and systemic solutions. It is a national nonprofit that values collaboration, continuous learning, and equity, with a culture that fosters individual strengths and innovation.
Facilitate live training and remediation for Patient Experience and Patient Coordinator teams.
Build and maintain eLearning modules and content in the LMS using AI tools.
Track training metrics, coach agents, and collaborate with cross-functional teams to close performance gaps.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health. The team consists of highly dedicated professionals from world-class institutions, working together to change the landscape of genetic disease management.
Lead a territory team of General Managers to ensure proper direction for day-to-day operations.
Coach and develop team members, focusing on performance management and succession planning.
Track metrics and serve as liaison between HQ and field to improve customer experience.
Gopuff is a delivery service that brings convenience items to customers in minutes. They are building a motivated team to drive forward a new age of convenience and predictability.
Own end-to-end operating model and outcomes for provider engagement and growth programs, ensuring timelines, milestones, and intended results are met.
Track program performance through data, translate into concise reports for senior leadership, and provide recommendations for prioritization.
Collaborate with cross-functional teams and engage directly with providers and practice staff to maintain momentum and drive program success.
Counterpart Health transforms healthcare with an AI-enabled primary care tool, Counterpart Assistant, that supports earlier diagnosis and management of chronic conditions. As a subsidiary of Clover Health, they have a remote-first culture with a focus on diversity and inclusion, and thousands of practitioners using their tool.
Lead Yardzen's Build business, managing a network of contractors and a team of Project Managers.
Design scalable systems, drive revenue growth, and own conversion by market.
Recruit, coach, and develop a high-performing team with a culture of ownership and accountability.
Yardzen is the leading landscape design platform for nearly a decade, helping clients bring outdoor renovation projects to completion. We are a remote-first company with a focus on delivering delightful client experiences and building a high-performing team.
Manage executive logistics, scheduling, and travel for co-founders and the Growth team.
Own end-to-end meeting operations and support the People team with hiring and culture programming.
Identify operational gaps and implement solutions in a high-growth healthtech environment.
Jukebox Health partners with health plans to make homes safer and more accessible for older adults and high-needs populations using technology and clinician networks. It is a fast-growing healthcare services company backed by top venture capital firms, with a mission-driven and collaborative culture.