Lead operational excellence by overseeing day-to-day functions to ensure efficiency, consistency, and alignment with business goals across teams.
Drive performance and accountability by setting clear goals, monitoring KPIs, and holding teams responsible for service levels and quality standards.
Collaborate cross-functionally with leaders in Quality, Training, Workforce, Product, and Data to identify gaps and implement scalable solutions.
Papa provides social support by pairing older adults and families with trained companions to reduce loneliness and improve health. Founded in 2017 and headquartered in Miami, the company is backed by major investors and fosters a people-first culture focused on community and belonging.
Lead a territory team of General Managers to ensure proper direction for day-to-day operations.
Coach and develop team members, focusing on performance management and succession planning.
Track metrics and serve as liaison between HQ and field to improve customer experience.
Gopuff is a delivery service that brings convenience items to customers in minutes. They are building a motivated team to drive forward a new age of convenience and predictability.
Drive franchisee performance and operational excellence across the Drybar system, coaching owners on revenue growth and profitability.
Lead and develop a team of operational support professionals, establishing accountability and coaching standards.
Oversee execution of brand initiatives, analyze business metrics, and maintain strong franchisee relationships through consistent communication.
WellBiz Brands is the franchisor of five health and wellness brands, including Drybar, Elements Massage, and Amazing Lash Studio, with over 700 combined U.S. franchised locations. The company values integrity, accountability, and diversity, fostering a culture of curiosity and resilience among its support staff and franchise owners.
Manage daily support operations across inbound channels to ensure service levels and satisfaction targets are achieved.
Coach and mentor team leads, conduct quality reviews, and drive continuous improvement initiatives.
Monitor workforce management metrics, handle escalations, and maintain operational efficiency.
The company specializes in customer support and client satisfaction management, seeking to enhance service quality. It fosters a collaborative and growth-oriented culture with remote work opportunities and a focus on team development.
Lead and develop a high-performing enrollment team to drive conversion rates and customer experience.
Coach team members through structured feedback and monitor key performance indicators for continuous improvement.
Maintain a personal enrollment caseload to stay connected with customer interactions and demonstrate best practices.
This company provides enrollment services to help individuals access important services and resources. It fosters a collaborative environment focused on innovation and continuous improvement, with a team dedicated to operational excellence.
Embrace the freedom of remote work with a flexible schedule tailored to your lifestyle.
Deliver exceptional customer service experiences while leading and inspiring teams.
Access mentorship opportunities from experienced leaders to support your professional growth.
Global Elite Empire Consultants is a third-party recruiting firm that connects talented individuals with client service leadership opportunities. They foster a supportive and nurturing community that values work-life harmony and professional growth.
Guide and mentor the customer support team to achieve operational goals and ensure the highest customer satisfaction.
Collaborate with planning on staffing, perform employee reviews, and drive process improvements across departments.
Monitor business metrics and implement improvements in user journeys and support workflows.
Eneba is building an open, safe and sustainable marketplace for gamers, supporting close to 20 million active users. The company is growing rapidly and values trust, safety, and market accessibility.
Lead a high-performing team responsible for scheduling, patient communications, and call center operations.
Develop scalable workflows and monitor operational KPIs to ensure operational excellence.
Partner cross-functionally with clinical, product, and operations teams to improve patient experience and drive continuous improvement.
Heartbeat Health is revolutionizing cardiovascular care delivery with a remote-first, high-autonomy team. They are a small, lean, and mission-driven company focused on improving patient experience through operational excellence.
Lead strategic growth and operational excellence of client services.
Foster strong client relationships and optimize internal operations.
Oversee key functions like people ops, finance, and project management.
Salesberry Group is a financial, people, and operations firm serving progressive political organizations. The company is a small team focused on equity and sustainability, with a collaborative culture.
Coordinate staffing across multiple lines of business to align with service goals and optimize schedule coverage.
Maintain agent records, short-term forecasts, and produce workforce management performance reports.
Facilitate weekly meetings with supervisors and manage the Shift Bid process as business needs arise.
Golden Pet Brands is a pet food company dedicated to creating a world where pets live longer, healthier lives from their very first meal. They foster a culture of ownership, customer focus, and long-term thinking, with a team that values collaboration and celebrates their people.
Provide exceptional customer service and support to clients remotely.
Lead and inspire teams to achieve outstanding results in client service.
Pursue professional growth and development with mentorship from experienced leaders.
Global Elite Empire Consultants is a third-party recruitment firm specializing in client service roles. They foster a supportive, nurturing environment with a focus on work-life balance and mentorship opportunities.
Oversee and project manage the Shop and Space Planning team’s workflow, resources, and deadlines for seamless collaboration.
Maintain process tools, implement sprint projects, and collaborate with cross-functional teams to integrate workflows.
Conduct regular check-ins, assess team processes, and partner with leadership to identify development opportunities.
Lush Handmade Cosmetics is a cosmetics company known for handmade, ethical products. They are a large multinational with a culture that values purpose, inclusion, and collaboration.
Serve as operational second-in-command to the Program Manager, overseeing Specialist teams and driving operational excellence.
Analyze KPIs to identify trends and opportunities, then translate data into actionable recommendations.
Support process improvement initiatives, including documentation, training design, and system enhancements.
Nightingale Education Group is a nursing school focused on transforming healthcare access through exceptional nursing education. They have graduated nearly 5,000 nurses and emphasize a collaborative culture with professional development and work-life integration.
Develop and execute comprehensive GTM strategies aligned with company objectives and regional market needs.
Oversee analytics frameworks to measure GTM effectiveness and ROI, using data-driven insights.
Act as primary liaison between central GTM strategy team and regional leaders, adapting strategies to local conditions.
Smartsheet empowers teams to manage work and scale solutions with AI agents. They are a large company with a culture of impact and innovation, supporting diverse perspectives.
Manage a district of retail stores to drive sales growth and operational excellence.
Hire, train, and develop store management teams to achieve core metrics and financial objectives.
Ensure store locations are fully stocked, clean, and operating efficiently while controlling wages and inventory.
Comoto Holdings is America's largest omnichannel platform in the powersports aftermarket-products industry, dedicated to advancing the experience of powersports enthusiasts. The company is a fast-growing organization with a passionate culture focused on customer support and community.
Lead and support a team of Customer Success Managers and Onboarding Specialists, helping them grow and succeed.
Build strong relationships with your own portfolio of customers, driving adoption, retention, and growth.
Spot challenges early, step in for complex conversations, and shape processes to improve customer outcomes.
We provide tailored, end-to-end SaaS solutions for the service economy, serving over 725,000 customers in home services, health services, and wellness industries. We are building an extraordinary company with a culture that values talented, energetic, and motivated people.
Champion metric-based operations by gathering data and generating insights on cost-to-serve, throughput, and inventory costs.
Own special projects end-to-end, from problem definition and business case to execution and results measurement.
Serve as Operations Chief of Staff, preparing materials for leadership meetings and driving accountability across teams.
Lola Blankets is a fast-growing comfort and lifestyle brand on a mission to make the world a cozier place. The company is scaling its operations and seeks a hands-on manager to drive analytics and process improvement.
Lead and cultivate a high-performance sales team, setting ambitious goals and fostering a collaborative environment.
Coach and mentor team members on sales strategies and processes, especially in a remote setting.
Optimize team productivity through dynamic campaigns and workflow improvements, providing strategic feedback to leadership.
Thumbtack helps millions of people confidently care for their homes through a single app for repairs, maintenance, and improvements. They have a community of 300,000 local service businesses and foster a scaling, collaborative sales culture.
Manage a remote team of vertical leaders and analysts, ensuring operational excellence across outbound, inbound, B2B/VAS, and fulfillment center support.
Develop data-driven action plans, monitor KPIs, and implement strategies to meet service level agreements and reduce manual work.
Foster a high-performance culture through bi-weekly 1:1s, goal setting, and cross-functional collaboration to resolve escalations and drive process improvements.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. Backed by top investors like Menlo Ventures and SoftBank, it is one of the fastest-growing tech companies headquartered in Chicago.
Lead a team of Member Support Representatives, providing coaching, feedback, and performance reviews.
Monitor team performance against metrics and identify coaching opportunities.
Serve as the first point of escalation for member issues and partner with cross-functional teams.
Foodsmart is a Foodcare platform that delivers nutrition-driven healthcare. It serves over 3 million members and recently secured a $200 million investment to expand its reach.