MyFitnessPal

Provide best in class customer support, follow outlined team workflows and learn basic troubleshooting, and address tech support and other customer concerns via email. This includes triaging as needed and being familiar with current/known issues. Aim to average 80+ cases per 8 hour day, test features in development via Beta channels, and provide feedback.

As a Technical Product Analyst you will analyze high level business requirements and translate them into technical specifications for our engineering team, collaborating with data, design, and engineering teams to drive consistent and scalable customer event and profile tracking. The analyst will monitor and analyze product experimentation to assess and quantify the impact of product and lifecycle marketing changes, reporting to the Director, Business Intelligence.

Focused on Ads and Partnerships Enablement, this role bridges the gap between sales, partnerships, and marketing. You will develop and maintain key enablement materials that help advertisers and partners effectively engage with MyFitnessPal audiences, supporting sales conversations and enabling successful creative for new advertisers. Ensure consistency from concept to execution.