Own the entire customer journey from implementation through renewal, driving adoption and value realization.
Partner with customers to turn mentorship goals into measurable business outcomes.
Collaborate with Account Management and product teams to reduce churn and generate referrals.
Together is a mentorship software provider helping organizations build impactful programs at scale. It is part of Absorb Software, backed by strong investment and a passionate team.
Own a portfolio of mid-market accounts end-to-end, from onboarding through renewal and expansion, staying close to customer goals.
Run a smart, efficient book of business using AI tools to draft communications, summarise account health, and spot patterns across your portfolio.
Drive adoption with intent by understanding how different teams use Dovetail and connecting that to customer goals.
Dovetail is the Customer Intelligence Platform that unifies fragmented feedback into an AI-powered intelligence layer. Founded in 2017, we are a team of 100+ across offices in Sydney and San Francisco, working with thousands of teams from Fortune 500 companies to innovative startups.
Lead daily operations of a Member Support team across chat, phone, email, and SMS.
Coach and develop agents through quality monitoring and weekly coaching sessions.
Handle escalated member cases and collaborate with internal teams to improve processes.
OneImaging offers a concierge radiology service with a network of over 5,000 vetted providers across 48 states, reducing imaging costs by 60-80%. The company aims to provide fair pricing and eliminate surprise bills for patients and payers.
Manage long-tail customer accounts and ensure messaging compliance across channels.
Track metrics, respond to inquiries, and proactively resolve issues for community customers.
Leverage AI tools daily to automate workflows, surface insights, and optimize account management.
Telnyx builds a private, global, multi-cloud IP network and intuitive APIs to transform global connectivity. They are a financially stable, profitable company that fosters continuous learning and growth for their team.
Lead and coach a team of Startup CSMs to foster growth through 1:1s, skill-building, and thoughtful feedback.
Scale programmatic success models across the customer journey while maintaining empathy and precision.
Collaborate cross-functionally to evolve how Ashby supports its startup customers and represent CS perspective in planning.
Ashby builds best-in-class recruiting software for startups and enterprises, focusing on product quality and customer impact. The company values small, talented teams and has a Startup Customer Success team of fourteen spanning the US and EMEA.
Serve as the primary owner of customer relationships post-implementation, driving retention and satisfaction through strategic partnership and proactive service management.
Oversee service delivery against SLAs and KPIs, coordinate escalations, and identify expansion opportunities in partnership with Sales.
Track customer health and success metrics, leveraging data to drive continuous improvement and scalable processes.
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators, helping customers maximize revenue and streamline operations. The company is trusted by over 150 leading companies globally and focuses on innovation and customer success.
Lead, coach, and develop a team of 9 reps across Customer Success and Support, fostering a high-performance culture during regular office hours 9am-5pm PST.
Work with the Director of Customer Experience to set team goals and priorities, tracking performance through metrics like NPS and response times.
Act as the first point of escalation for complex customer situations, stepping in to resolve issues and coaching reps through difficult conversations.
BackerKit helps creators bring projects to life, powering some of the world’s most successful crowdfunding campaigns. We are a remote-first team of ~40 people with a diverse, close-knit team that prizes creativity, enthusiasm, and a willingness to learn.
Lead and mentor a team of Customer Success Associates to deliver exceptional client support and drive retention.
Develop and execute strategic account plans for health system partners and executive stakeholders.
Collaborate cross-functionally with Product, Clinical, and Data Science teams to advocate for customer needs.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is transforming access through its AI-powered platform.
Own real-time execution of member service across chat and phone queues, monitoring queue health and stepping in for complex cases.
Coach and support a team of Member Services Associates, providing real-time feedback and handling first-line escalations.
Ensure operational excellence through consistent execution of SOPs and identifying workflow breakdowns.
Maven is the world's largest virtual clinic for women and families, providing clinical, emotional, and financial support through a single platform for fertility, maternity, parenting, and menopause. With over 2,000 employers and health plans, Maven has raised more than $425 million and been recognized as a top workplace by Fortune, CNBC, and Fast Company.
Lead a team of Member Support Representatives, providing coaching, feedback, and performance reviews.
Monitor team performance against metrics and identify coaching opportunities.
Serve as the first point of escalation for member issues and partner with cross-functional teams.
Foodsmart is a Foodcare platform that delivers nutrition-driven healthcare. It serves over 3 million members and recently secured a $200 million investment to expand its reach.
Lead and develop a high-performing Customer Success team through coaching and accountability.
Own customer outcomes at scale, driving retention, adoption, and growth across a large portfolio.
Drive performance through metrics, operating cadence, and cross-functional collaboration.
First Due provides end-to-end software solutions for fire and EMS agencies to improve safety and operations. The company fosters a culture of accountability and continuous improvement, with a fully remote team and a comprehensive benefits package.
Drive customer outcomes and adoption for nonprofit customers through strategic guidance and fundraising best practices.
Serve as a trusted advisor, diagnosing challenges and connecting customers to Givebutter products, features, and strategies.
Use AI tools to work efficiently at scale, synthesizing customer context and identifying patterns and risks across accounts.
Givebutter is a nonprofit fundraising and CRM platform that empowers changemakers to raise more, pay less, and give better. It has been certified as a Great Place to Work every year since 2021 and is the #1 rated nonprofit software company on G2.
Lead, mentor, and develop a team of Customer Success Managers to drive customer outcomes.
Oversee onboarding, adoption, and retention initiatives for startup customers.
Partner with cross-functional teams to enhance customer experiences and improve processes.
A partner company provides customer success solutions for startup customers. It operates with a remote-first culture and focuses on team development and customer impact.
Lead and mentor a team of 8–10 Account Managers to drive existing-customer growth and renewals.
Coach the team in value selling, territory planning, and using AI-powered sales tools to build business cases and ROI.
Partner with cross-functional teams to ensure deal momentum and forecast accuracy.
Outreach provides the only complete agentic AI platform for revenue teams, powering hundreds of use cases across sales motions. Used by world-leading enterprises like Databricks and SAP, the company fosters a culture of self-development and accountability.
Lead the customer support org: hire, coach, and develop managers, frontline ICs, and support engineers while setting the technical bar.
Define and execute AI-first support strategy: design how AI tooling deflects, triages, and assists, with measurable quality improvement each quarter.
Own operations end-to-end: manage metrics, bug triage, staffing, knowledge layer, and act as senior escalation point for complex issues.
Triple Whale is an AI operating system for modern ecommerce that helps businesses see what's working, what's not, and what to do next, then takes action automatically. With over 60,000 brands like Pressed Juicery and True Classic using their platform, the company is driven by a customer-obsessed, fast-moving, and curious culture.
Drive exceptional operational experience by resolving learner challenges in a timely manner.
Collaborate cross-functionally with internal teams and external partners to resolve learner and client questions.
Identify learner escalation trends, surface feedback, and enhance internal processes to improve client satisfaction.
InStride is a human capital management company that helps organizations retain talent, upskill employees, and fill critical workforce roles through education programs. The company partners with leading employers like Labcorp, Adidas, and SSM Health, driving social and business outcomes by providing access to education.
Own the member experience surface including conversational AI, homepage, and community to drive engagement.
Define and ship AI-powered proactive guidance and agentic product architecture at high velocity.
Partner with clinical product teams to ensure coherent AI experience across all programs.
Maven is the world's largest virtual clinic for women and families, offering digital programs for fertility, maternity, parenting, and menopause. With over 2,000 employer clients and $425M in funding, the company is recognized for innovation and has a culture focused on mission-driven impact.
Manage a portfolio of public-sector customer accounts, driving adoption and measurable outcomes.
Serve as the primary point of contact and trusted advisor to customer stakeholders.
Lead business reviews focused on engagement, ROI, and long-term value.
Virta Health is on a mission to reverse metabolic disease in one billion people. They have raised over $350 million from top-tier investors and partner with large health plans, employers, and government organizations.
Lead, coach, and develop Customer Success Managers and Analysts to maximize retention and team performance.
Own gross dollar retention by managing customer health, success plans, and interventions across the entire book.
Partner with Sales on expansion opportunities and act as the voice of the customer within the company.
Amperon is where energy data meets AI, providing forecasting for the energy transition. With offices in Texas and a remote-first culture, the company has a compact team of smart, genuinely nice individuals passionate about data science and energy.
Lead and coach a global team of 7-8 Partner Success Managers to drive a high-performance culture across time zones.
Analyze churn indicators and implement process improvements to reduce friction for thousands of partners.
Design global playbooks ensuring 85% of new partners are fully onboarded within their first 16 days.
Huntress is a cybersecurity company founded in 2015 by former NSA operators that makes enterprise-grade security accessible to small and medium businesses. With over 5 million endpoints and 11 million identities secured, they maintain a remote-first culture backed by a 24/7 human-led Security Operations Center.