Customer Success Manager

Responsibilities:

• Serve as a strategic partner for nonprofit customers through short-term, outcome-focused engagements to achieve fundraising goals.
• Lead discovery, success planning, training, and strategic guidance that drive adoption, value realization, retention, and growth.
• Continuously test and iterate on new ways to incorporate AI into workflows to improve work efficiency.

Requirements:

• 2-5 years of experience in Customer Success, Account Management, Consulting, Sales, or similar customer-facing roles.
• Demonstrated ability to drive customer outcomes through strategic guidance and relationship management.
• Strong communication, discovery, and stakeholder management skills.

Benefits:

• Flexible PTO with uncapped vacation days and company-recognized holidays.
• 100% covered Medical, Dental, and Vision insurance; 401(k) with 3% match.
• 12 weeks paid parental leave, home office stipend, and monthly coworking stipend.