Oversee daily operations across BPO vendor partners, monitoring queue performance, SLA adherence, and staffing levels.
Own the Care technology stack, including Zendesk, Amazon Connect, and workforce management tooling.
Drive quality, learning, and process documentation to deliver high-quality member care at scale.
evermore is a technology company that administers Smart Benefits, connecting people to products and services they need to live healthier lives. It is a Series B stage company backed by leading investors and operates as a remote-first, distributed workforce.
Lead and develop a team of functional leads across Workforce Management and Quality Assurance.
Own the end-to-end vendor lifecycle, contract structuring, and performance management.
Set the automation roadmap for Service Delivery, forecasting mixed human and automated capacity.
Scan.com is building America's national imaging network, connecting patients, providers, and payers to faster diagnostic imaging. The company has raised over $200m, reached profitability, and is growing 100% year on year with a culture of speed and ownership.
Own vendor performance, including customer experience, service levels, compliance, and QA outcomes.
Lead executive-level vendor governance and define operational strategies across the vendor network.
Use data to drive decisions, lead cross-functional initiatives, and champion continuous improvement.
Affirm is a financial technology company offering transparent pay-over-time solutions at the point of sale with no hidden fees. We are a remote-first company focused on operational excellence, care, and flexibility, with benefits like fully subsidized health coverage and monthly stipends.
Own daily operations for a Customer Support team across Phone, Email, Live Chat, and SMS, including coverage, queue health, and case quality.
Lead, coach, and develop Support Specialists through 1:1s, real-time coaching, and performance reviews, while serving as final escalation point.
Partner with leadership across Support, Product, and Engineering to improve tooling, routing, and processes, and drive team KPIs with data.
Wrapbook is an AI platform for production finance that helps teams manage payroll, spend, and accounting for film, TV, and commercials. Trusted by major studios and backed by leading investors, the company has a team of 350+.
Lead end-to-end Tier 1 and Tier 2 contact center operations across Member, Broker, and Provider channels.
Manage a geographically distributed leadership team and build an inclusive, high-accountability remote culture.
Drive performance frameworks, workforce management, and technology strategy to scale service operations.
Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. Oscar fosters an inclusive, high-accountability remote culture and is an equal opportunity employer.
Lead AI-powered support and automation operations in Member Services.
Oversee AI agent performance, governance, and continuous improvement.
Partner with Product, Engineering, and Operations to scale solutions.
Partner company in healthcare is advancing Member Services through AI-powered support and automation. It values innovation, accountability, and remote flexibility, with a focus on measurable operational outcomes.
Guide new learners through onboarding and provide proactive, white-glove support across certificate programs.
Design and execute intervention strategies via email, SMS, and phone to improve learner retention and completion.
Analyze engagement metrics, refine support approaches, and collaborate with cross-functional teams to surface learner feedback.
Pathstream reshapes frontline workforce development through enterprise partnerships, transforming transactional roles into strategic ones. The company fosters a transparent, social, and remote-first culture with challenging work and fast learning cycles.
Provide strategic leadership for AI data centre operations across EMEA.
Manage critical vendors, incidents, and service delivery against strict SLAs.
Drive operational excellence, efficiency, and continuous improvement.
A partner company operates and manages AI data centre facilities across EMEA. It is scaling quickly and values accountability, technical excellence, and continuous improvement.
Lead IT service delivery and technology support across a nationwide network of veterinary hospitals.
Manage vendor relationships and performance with the managed service provider.
Drive continuous improvement and reporting to enhance customer experience.
This company operates a nationwide network of more than 250 veterinary hospitals dedicated to animal care. It is a growing, distributed organization focused on customer experience and operational excellence.
Lead global IT service desk operations ensuring 24/7/365 follow-the-sun support for 7,500 employees across five countries.
Drive AI transformation initiatives, implementing intelligent self-service, automation, and AI copilots to enhance efficiency.
Manage budgets, vendors, and strategic partnerships while fostering a culture of customer service excellence.
HealthEdge provides AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. With strong market momentum, they are growing and investing in their team, fostering a culture of innovation and collaboration.
Own the strategy, performance, and P&L impact of the Backup Care network and fulfillment operation across children, adult/senior, and pet care.
Lead and scale the Enterprise Operations team responsible for caregiver sourcing, vetting, network adequacy, and day-to-day fulfillment.
Drive operational KPIs like fill rate, time-to-match, member satisfaction, and cost-per-fulfillment while partnering with Product, Engineering, and Sales.
Care.com is an enterprise care technology company that helps employers provide care benefits such as backup child, adult, and pet care to reduce absenteeism and support a resilient workforce. It operates as the B2B division powering CareBenefits by Care.com and partners with Fortune 500 companies across industries.
Manage overall delivery of the SEVP Response Center Level I tasks, including contractor team performance and issue resolution.
Advise government leadership on requirements, risks, and program resources while enforcing work standards and supervising personnel.
Conduct call center studies and statistical analysis to identify trends and implement measurable operational improvements.
IronMountain Solutions provides operational and management support for government programs, including call center services. The company emphasizes clear leadership, teamwork, and continuous improvement to deliver measurable results for its clients.
Own the human-in-the-loop layer of HUD's customer operations across data suppliers and buyers.
Build trust and resolve contract, onboarding, and platform blockers by working with internal owners.
Turn recurring customer issues and feedback into better processes and lightweight systems.
HUD builds reliable, fair, and open infrastructure for AI data, making data valuable for creators and trustworthy for labs. The company is a fast-growing team of ~25 researchers, engineers, and operators backed by $16M from top VCs and YC (W25).
Coach and support a team of overnight customer support agents, ensuring exceptional service and quick issue resolution.
Monitor calls, emails, and chats for quality assurance, providing frequent agent feedback to improve performance.
Identify root causes of recurring customer issues and collaborate with cross-functional teams to develop scalable solutions.
Mudflap is modernizing the $1 trillion trucking industry by helping over 100,000 underserved small businesses save on fuel, processing billions in annual payment volume. Backed by top-tier investors and included in the Forbes Fintech 50, the company is a profitable fintech startup with a team from Disney, Uber, Google, and more.
Lead a non-clinical outreach team, overseeing daily operations and EHR/platform administration.
Monitor KPIs, manage escalations, and implement workflow improvements for patient engagement.
Coach, mentor, and develop a remote team while fostering an inclusive, patient-centered culture.
Aledade PBC is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, the company has grown into the largest network of independent primary care in the country, fostering a remote-first, collaborative, and inclusive culture.
Own the day-to-day operations for 15-20 locations, ensuring site processes run smoothly, efficiently, and safely.
Design and execute process improvement projects to drive operational efficiencies and improve service quality.
Work cross-functionally with central teams to ensure customers get the best experience on every order.
DoorDash is a technology and logistics company that empowers local economies by enabling door-to-door delivery of food, goods, and more. The company is growing rapidly and offers a fast-paced, inclusive culture with comprehensive benefits and a focus on employee well-being.
Manage day-to-day operations of a Tier 1 contact center supporting multiple clients via phone, email, and chat, ensuring service levels and customer satisfaction goals are met.
Translate strategic goals into tactical deliverables, coach and develop supervisory staff, and conduct calibration sessions to ensure consistency in customer interactions.
Oversee agent scheduling, de-escalate customer issues, monitor performance metrics, and build team morale through daily interaction and support.
Kobie is a loyalty solutions partner for top global brands, focused on building emotional connections with consumers. Named a Top Workplace in the USA, they foster a collaborative, growth-focused culture and support a diverse, inclusive team.
Lead the day-to-day Support function and own response times, quality, and ticket resolution.
Make sure customers get fast, helpful answers with exceptional service and resolve issues quickly.
Track team performance, create processes, and partner with other teams to improve workflows.
Property Leads delivers high-quality, motivated seller leads to real estate investors and is expanding into home services. We're a large, data-driven company that participated in 50% of off-market home sales in the last 12 months, and we care about results.