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Responsibilities:
- Consult with and advise the Government on requirements, risks, issues, and program resources.
- Formulate work standards, assign schedules, and supervise contractor personnel.
- Assist with internal and external communication, prioritization, and conflict resolution.
Qualifications:
- Bachelor’s Degree and specialized experience managing multi-tier call center operations.
- Current PMP and HDI certifications required.
- Minimum of ten years of project and operation management experience in a call center.
Work Environment:
- Occasional standing, walking, sitting, and lifting up to 25 pounds.
- Remote, full-time schedule supporting a federal program.
IronMountain Solutions
IronMountain Solutions provides operational and management support for government programs, including call center services. The company emphasizes clear leadership, teamwork, and continuous improvement to deliver measurable results for its clients.