Own Thumbtack's vendor and outsourcing strategy for Service Operations, including sourcing decisions and make-versus-buy recommendations.
Design and optimize the governance model for vendor performance with SLA architecture and QBR structures.
Build the measurement framework for scaled delivery, ensuring quality, cost efficiency, and leading indicators for program health.
Thumbtack helps millions of people confidently care for their homes through personalized guidance, AI tools, and a best-in-class hiring experience. Backed by a community of 300,000 local service businesses, the company focuses on operational excellence and strategic enablement.
Lead high-impact programs that evolve CX support delivery, starting with expanding BPO partnerships.
Build data-driven cases for moving support work between models, from incubation to AI-powered tooling.
Own transitions end-to-end, ensuring measurable outcomes and continuous improvement across the ecosystem.
Mercury is a fintech company providing banking services and financial tools for businesses. The company values diversity and belonging and is an equal opportunity employer.
Run end-to-end onboarding, renewal, and integration workflows for certified vendors, tracking milestones and escalating issues.
Support vendor billing, fee reconciliation, and performance reporting while partnering with Finance and BizOps.
Serve as day-to-day vendor contact, maintain documentation, and drive process improvements across teams.
Applied Systems is an insurance technology company that builds cloud software and AI-powered solutions for agencies and brokers worldwide. With over 40 years of experience, the company fosters a people-first culture built on trust, inclusion, and growth.
Own day-to-day BPO partner performance, tracking results against goals and leading improvement initiatives.
Serve as the main point of contact between BPO partners and internal teams, keeping priorities and expectations aligned.
Use data to spot trends, find root causes, and turn insights into clear action plans.
Headway is building a new mental healthcare system by automating insurance and administrative work for providers. As a Series D company with $325M+ funding and over 90,000 providers, we're scaling a mission-driven team focused on accessible, affordable care.
Lead cross-functional governance programs with executive visibility, feeding C-suite and Audit Committee reviews.
Design and stand up the Carrier Operations & Governance operating model, cadences, runbooks, and enablement content.
Own the Run-the-Business engine, facilitating OKRs, operational forums, and data-driven reporting.
Twilio is a cloud communications company shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses. It is a remote-first company with a strong culture of connection and global inclusion, empowering employees to make a global impact.
Own end-to-end operation of the Comparion Advantage Program, including partner strategy, compensation, and performance metrics.
Collaborate with internal stakeholders, including regional leadership and agents, to align program with growth objectives.
Leverage data-driven insights and dashboards to drive decision-making and optimize referral quality and production.
Comparion, part of Liberty Mutual, manages a field partnership program that connects insurance agents with external partners to generate new business. The company values inclusion and offers comprehensive benefits, flexible work arrangements, and professional development opportunities.
Lead cross-functional programs from planning through implementation and adoption.
Build stakeholder alignment across departments and leadership levels.
Drive accountability and execution across multiple initiatives simultaneously.
BHG Financial provides innovative financial solutions to high-earning professionals, small businesses, and institutions. The company has an award-winning culture centered on transforming employees into effective business leaders and is Great Place to Work® certified.
Build and operationalize scalable performance frameworks, scorecards, and evaluation methodologies across BPO teams.
Analyze manual audits, speech analytics, and operational reporting to uncover trends and actionable insights.
Collaborate with operations, analytics, and Member Experience teams to align performance strategy and adopt AI-driven evaluation tools.
Chime is a financial technology company, not a bank, on a mission to make core banking services helpful, easy, and free for everyday Americans. It is a team of problem solvers, dreamers, and builders with an entrepreneurial culture focused on members and financial progress.
Oversee daily operations across BPO vendor partners, monitoring queue performance, SLA adherence, and staffing levels.
Own the Care technology stack, including Zendesk, Amazon Connect, and workforce management tooling.
Drive quality, learning, and process documentation to deliver high-quality member care at scale.
evermore is a technology company that administers Smart Benefits, connecting people to products and services they need to live healthier lives. It is a Series B stage company backed by leading investors and operates as a remote-first, distributed workforce.
Lead and develop a team of functional leads across Workforce Management and Quality Assurance.
Own the end-to-end vendor lifecycle, contract structuring, and performance management.
Set the automation roadmap for Service Delivery, forecasting mixed human and automated capacity.
Scan.com is building America's national imaging network, connecting patients, providers, and payers to faster diagnostic imaging. The company has raised over $200m, reached profitability, and is growing 100% year on year with a culture of speed and ownership.
Drive strategic RevOps initiatives by turning priorities into structured program plans with clear owners and milestones.
Establish program governance and operating rhythms, including status meetings, decision logs, and standardized reporting.
Coordinate cross-functional alignment across Sales, CS, Marketing, and RevOps, and manage risks, issues, and dependencies.
LaunchDarkly is a feature management platform that helps developers release software faster and with greater control. The company values a humble, collaborative, and respectful team culture and is committed to diversity and inclusion.
Own end-to-end program management of marketing initiatives, translating strategy into executable workstreams with clear owners, timelines, and milestones.
Build scalable processes for intake, briefing frameworks, production timelines, and operating rhythms that reduce ambiguity and drive consistency.
Partner with creative, studio, and cross-functional teams to keep programs moving from roadmap to execution.
OnePay is a consumer fintech platform combining banking, high-yield savings, credit cards, lending, investing, and crypto. Backed by Walmart and Ribbit Capital, it's a fast-moving, mission-driven company with an inclusive, high-growth culture.
Lead program management across a portfolio of Alma projects, driving planning, timelines, and stakeholder alignment.
Flex across initiatives as priorities shift, bringing structure and clarity to ambiguous workstreams.
Drive progress against commitments, milestones, and service expectations while surfacing risks early.
Alma simplifies access to high-quality, affordable mental health care by helping therapists accept insurance and offer in-network care. With over 20,000 therapists in its network across all 50 states, Alma was named one of Inc's Best Workplaces in 2022 and 2023.
Lead program management across Alma projects: planning, timelines, stakeholder alignment, and follow-through.
Flex across initiatives as priorities shift, bringing structure to ambiguous workstreams.
Drive clarity on priorities and risks, improving processes for visibility and execution.
Alma simplifies access to high-quality, affordable mental health care by making it easy for therapists to accept insurance and offer in-network care. With over 20,000 therapists in its network across all 50 states, Alma supports providers with tools to grow their practices sustainably.
Lead moderately complex, cross-functional initiatives from scoping to implementation with minimal direction.
Establish governance, cadences, and decision-making while coordinating revenue operations and business stakeholders.
Provide executive-ready updates on project plans, risks, dependencies, and decisions.
Horizon3 is a remote cybersecurity company whose NodeZero platform autonomously pentests networks to find and fix attack vectors before criminals exploit them. The fast-growing team of former special ops operators and engineers values respect, collaboration, ownership, and results.
Lead strategy, business planning, and continuous improvement for Health Coaching.
Drive cross-functional programs end-to-end with Care Delivery, Clinical, Finance, and Engineering.
Use data and metrics to identify opportunities, analyze processes, and communicate risks.
Omada Health is a virtual-first healthcare company focused on bending the curve of chronic disease. It has served over two million members and is a certified Great Place to Work with a collaborative, results-driven culture.