Own ServiceNow's performance evaluation framework, including rating definitions and behavioral expectations.
Design and govern the calibration process to ensure fair and consistent performance assessments across teams.
Collaborate with HR, Compensation, Product, and DT to enhance evaluation tools and processes while leveraging AI for consistency and bias reduction.
ServiceNow is an AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. With a culture that is AI-native and focused on freeing people from busywork, the company emphasizes collaboration and innovation.
Own the end-to-end performance and pay cycle, including program management, check-ins, reviews, calibration, and compensation timelines.
Run formal post mortems after each cycle, synthesizing outcomes and making data-backed recommendations for future cycles.
Act as change management lead for AI adoption within HR, developing rollout plans, training materials, and feedback loops.
Abnormal AI protects organizations from AI-powered cybercrime using a behavioral AI platform. The company is trusted by over 4,500 enterprises and values innovation in an AI-first world.
Own the operating model improving AI-agent and human support performance, including building and governing agent operating procedures (AOPs).
Lead teams executing AOP governance, QA cadence, and knowledge management, partnering with Product and Quality Assurance.
Chair cross-functional triage assigning surfaced gaps to owners and due dates, and report on deflection and resolution quality.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health, using an AI-native platform that delivers personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people worldwide through employers, health plans, and partners, and fosters a culture where technology expands the reach, quality, and humanity of care.
Lead GL&C's shared legal services, centralized paralegal organization, BPO, and performance intelligence teams.
Drive 3–4% annual productivity improvements through work model shifts, technology adoption, and optimized leverage.
Integrate generative and agentic AI into legal service delivery and establish data-driven performance measurement governance.
Liberty Mutual is a global insurance company whose Global Legal & Compliance organization is transforming how legal and compliance work is delivered through AI, shared services, and operational excellence. The culture emphasizes inclusion, flexibility, professional development, and employee well-being across a large, matrixed enterprise.
Lead cross-functional Data and Analytics strategic programs, coordinating executive steerco meetings and business cadences.
Drive go-to-market readiness, NPI governance, and Product Advisory Council activities for the Data & Analytics portfolio.
Apply AI to improve program efficiency, executive decision-making, communication, and risk management.
ServiceNow provides an AI platform that connects any AI, data, and workflow to help businesses reinvent and work smarter. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent work together.
Drive a programmatic approach to enablement for global People Enablement Centers, leveraging the ServiceNow AI platform.
Design and execute a global training strategy supporting the full employee lifecycle, in partnership with PEC management.
Own new-hire onboarding programs and monthly quality audit programs to improve service delivery consistency.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with its AI platform. With over 7,700+ customers and a reputation as a FORTUNE 100 Best Company to Work For, they foster an AI-native culture where technology and talent are unstoppable together.
Own end-to-end go-to-market operations for field teams, managing legal and pricing eligibility for strategic initiatives.
Build and maintain tools and playbooks, including an AI contract dashboard, to enable field execution.
Analyze adoption and performance data to identify risks and turn cross-functional inputs into actionable processes.
Affirm provides a clear, predictable way for consumers to pay over time, with no hidden fees or surprises. It is a remote-first fintech company that values transparency, care, and flexibility in its culture.
Serve as the analytical engine of the Residential Business Unit, transforming data into actionable insights to improve growth, retention, and profitability.
Partner with leadership to solve complex business problems and provide executive-level visibility into business performance.
Lead cross-functional projects and evolve into a people leadership role within the organization.
IGS Energy is a purpose-driven energy retailer serving homes and businesses across the U.S. and Canada. We are one of the nation's leading energy providers, delivering customized solutions to millions of customers while fostering a culture of wellbeing and career growth.
Lead cross-functional governance programs with executive visibility, feeding C-suite and Audit Committee reviews.
Design and stand up the Carrier Operations & Governance operating model, cadences, runbooks, and enablement content.
Own the Run-the-Business engine, facilitating OKRs, operational forums, and data-driven reporting.
Twilio is a cloud communications company shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses. It is a remote-first company with a strong culture of connection and global inclusion, empowering employees to make a global impact.
Execute the analytics framework for AI analytics, tracking performance of agent-replacement AI across voice and chat channels.
Design and run test analysis for AI model and prompt experiments, translating results into go/no-go recommendations.
Build and maintain dashboards and scorecards tracking KPIs like containment rate, accuracy, quality/CSAT, and escalation rate.
National Debt Relief is a leading debt settlement provider founded in 2009, helping over 450,000 people settle more than $10 billion in debt. It is a certified Great Place to Work with an A+ BBB rating and a team-oriented culture focused on employee growth.
Own admissions interaction quality through QA scorecards and AI-assisted review.
Partner with admissions leadership to turn performance data into coaching and process improvements.
Track enrollment conversion and candidate journey friction to boost yield and reduce drop-offs.
Colibri Group is a leader in online professional education, serving more than one million learners each year through trusted brands like Moreland University. Its culture emphasizes Love, Joy, Boldness, Teamwork, and Curiosity.
Review account activity and make informed decisions using AI-assisted analysis, balancing risk and customer needs.
Identify suspicious activity and fraud patterns while learning regulatory requirements and using AI tools.
Suggest process improvements, document findings, and collaborate cross-functionally to support scalable growth.
Tremendous is a global payout platform that enables businesses to send thousands of payments anywhere, for free. Trusted by 20,000 organizations, the company is profitable, fully remote, and maintains a high employee NPS.
Lead the People Ops and HRBP teams to execute the people roadmap across the full employee lifecycle.
Drive HRBP partnership quality, performance management, compliance, and employee experience.
Act as senior escalation point for complex employee relations and represent People with leadership.
Deepgram is the leading platform powering the Voice AI economy, offering real-time APIs for speech-to-text, text-to-speech, and voice agents. With over 200,000 developers and 1,300+ organizations as customers, we operate with an AI-first mindset and a fast-paced, experimental culture.