Turn every customer message into clear, owned, and due-dated work using an internal scoping process.
Reproduce data and metric issues, gather evidence, and resolve directly or hand Engineering a clean, actionable ticket.
Monitor account KPIs, product usage, and trends to identify low engagement, risks, and opportunities for proactive follow-up.
Kairon is the execution layer for healthcare, turning fragmented claims and clinical data into workflows for ACOs and health networks to capture shared savings. We are a seed-stage team of under 10, AI-native by construction, working with live customers managing real patient populations.
Manage a high-volume, regionally aligned onboarding operations team across multiple countries.
Lead people and process improvements, including AI and automation adoption, to drive efficiency and quality.
Use data and operational judgement to solve complex problems and ensure compliance and service excellence.
Remote solves global employment challenges by enabling businesses to hire, pay, and manage international teams. As a fully remote company with employees on 6 continents, we foster a future-focused, innovative culture where async work and life balance are prioritized.
Lead AI-driven workflow automation to reduce manual fraud operations effort.
Deliver investigative insights and proactive detection through data analysis.
Build operational dashboards to track KPIs and replace manual reporting.
Koalafi provides flexible lease-to-own financing for non-prime consumers through retailers. With over 200 teammates, they foster a culture of innovation, trust, and ownership.
Own and execute company reviews, payroll monitoring, and related processes with precision and clear communication.
Analyze data to spot and act on emerging risk signals for companies and payrolls.
Mitigate fraud incidents, document insights, and drive resolutions with cross-functional teams.
Check is rebuilding payroll infrastructure by powering businesses that offer payroll services. The company is a distributed team across the US that values creative problem-solving, simplicity, and breaking conventional role boundaries.
Own forecasting, capacity planning, and analytics across our virtual clinic for all key roles.
Monitor queues and staffing in real time, making intraday adjustments and flagging risks to operations.
Leverage in-house AI tools and LLMs to generate, validate, and refine forecasts against historical performance.
CareTalk Health is a virtual-only national medical practice delivering chronic care management and preventive care to Medicare members through health plan partnerships. We are a remote-first telehealth practice that combines clinical operations with AI-powered tools in an inclusive, collaborative environment.
Coordinate operations across Legal, Compliance, and Editorial to drive a three-year transformation agenda.
Identify high-volume tasks for automation, create clear briefs, and track resolutions formally.
Maintain real-time visibility of volumes and develop a live operational dashboard for decision-making.
Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. They accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics.
Execute and improve Deposit Operations functions through daily queue monitoring, exception resolution, reconciliation, and analysis.
Act as primary Tier II support contact, troubleshoot issues, and recommend systemic improvements.
Assess risk trends, support escalations with root-cause analysis, and drive process improvements.
Forbright is a nationwide full-service bank and commercial lender helping clients and communities build a brighter future. It is a dynamic, mission-driven team with a collaborative, inclusive culture and an exciting growth trajectory.
Conduct research and data analysis to support client engagements, including financial summaries, KPI analysis, and market comparisons.
Use AI tools like Claude to accelerate drafting, analysis, and document review while independently validating outputs.
Proactively identify next steps, improve processes, and communicate insights clearly to clients and teammates.
FinStrat Management is a fractional CFO firm serving SaaS companies, leveraging AI tools like Claude to deliver finance services efficiently. The company fosters a collaborative, learning-oriented culture that values curiosity, initiative, and strong relationships.
Directly interface with clients to manage questions and feedback about our products and services.
Analyze and identify trends in client activity and inquiries.
Identify and develop operational efficiencies to scale the business and processes.
River builds the world’s most trusted financial institution for bitcoin, empowering people to take ownership of their financial lives. The company has raised over $50 million from leading investors and seeks candidates who think clearly and communicate effectively.
Participate in AI cross-functional team meetings, track progress, and support policy development for responsible AI use.
Deliver or coordinate training to help staff use AI tools responsibly and efficiently.
Conduct organizational studies, gap analyses, and surveys to support AI integration and modernization goals.
Aptive partners with federal agencies to improve performance and service delivery through technology and human-centered services. Founded in 2012, the company has over 300 employees nationwide and fosters a culture of innovation and collaboration.
Investigate complex, high-risk user business cases applying deep risk judgment and tailored solutions.
Navigate ambiguity to develop evidence-based recommendations where standard frameworks do not apply.
Collaborate across Risk Operations, Legal, Compliance, and Product to build holistic risk mitigation strategies.
Stripe is a financial infrastructure platform for businesses, enabling millions of companies to accept payments and grow revenue. With a mission to increase the GDP of the internet, it fosters a culture of innovation and tackling ambitious challenges.
Work the comp question queue hands-on, diagnose and resolve issues, and route complex cases to Systems, Analytics, or Accounting.
Run the monthly turnover for sales comp trackers, including building months, refreshing rosters, and QAing formulas.
Investigate Salesforce data issues that break comp credit, using AI and SQL to speed up root cause analysis.
Brightwheel is the largest, fastest growing platform in early education, trusted by millions of educators and families. It is a three-time Cloud 100 company backed by top investors, with a distributed, customer-focused team working across US time zones.
Own defined Success Operations programs including customer recovery, cross-sell, and AI-enabled call center operations, setting goals and managing performance.
Analyze conversion, retention, revenue, and cost data, turning findings into clear recommendations.
Improve operational workflows by documenting processes, coordinating cross-functionally, and implementing automation where applicable.
Thumbtack helps millions of people confidently care for their homes through a one-stop app for repairs, maintenance, and improvements. With a community of 300,000 local service businesses, they combine personalized guidance and AI tools to serve homeowners across the U.S.
Lead Risk Operations transformation programs from problem definition through launch and measurement.
Prioritize AI and automation opportunities by volume, complexity, impact, and risk, partnering with Product and Engineering.
Establish performance metrics and drive improvements in quality, SLA attainment, and cost per case.
Tilt uses machine learning and real-time financial signals to provide credit beyond traditional scores to millions worldwide. It is a remote-first company with a global team, emphasizing impact, excellence, and mutual respect.
Lead operational strategy for emerging and non-programmatic channels, partnering with cross-functional teams to improve quality and go-to-market execution.
Design scalable operating models and AI-powered solutions to automate workflows, reduce manual effort, and drive measurable efficiency gains.
Establish knowledge-management frameworks, monitor KPIs, and mentor team members while influencing executive decisions.
A fast-moving, technology-driven organization that integrates AI and automation into daily operations. It fosters a collaborative, inclusive, and supportive culture, with a focus on remote work, personal development, and AI-enabled ways of working.
Investigate disputed credit card, debit card, and ACH transactions and resolve them within required timeframes.
Collaborate with fraud, risk, and customer disputes teams to determine case-by-case actions.
Analyze transaction data and patterns to improve loss prevention and meet service level agreements.
Sezzle is a fintech company that provides interest-free installment plans to make shopping smarter and more accessible. The company fosters a dynamic, fast-paced culture focused on high standards, innovation, and empowering the next generation.
Manage inbound inquiries, CRM records, and financial documents.
Coordinate schedules, follow-ups, and deal-flow operations.
Use AI tools to improve workflows and support scalable growth.
This role is posted on behalf of a partner company in the operations and investment sector. The company operates as a fully remote team, focusing on building scalable systems with a culture of autonomy and professionalism.
You will analyze core metrics and transform complex data into actionable insights for GTM leadership.
You will own executive-level dashboards and produce weekly and monthly reports for C-level and Board.
You will support forecasting, modeling, and annual planning processes to drive revenue predictability.
WorkWave provides field service management software solutions. The company has a remote-first global culture with employees in over 30 states and 7 countries, and has been recognized as a best place to work.
Support due diligence reviews for new and existing partners, including fintechs, financial institutions, and vendors.
Communicate with global partners to guide them through onboarding requirements and outstanding documentation.
Collaborate with internal teams to ensure compliance, AML, and risk standards are met before launch.
Alpaca is a US-headquartered global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, and more. With a team of 400+ globally distributed members, we foster a diverse, remote-first culture built on curiosity, empathy, and accountability.