Optimize workforce scheduling, forecasting, and intraday monitoring for crisis intervention operations in the US and Mexico.
Manage real-time adherence, schedule efficiency, and volume fluctuations to ensure optimal staffing levels.
Collaborate with leadership and mentor team members to drive data-driven improvements and operational stability.
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people, providing 24/7 crisis services and operating research, advocacy, education, and peer support programs. The organization has been saving lives for over 25 years and values heart, integrity, community, belonging, and progress.
Own long-term workforce planning and capacity strategy across all Customer Success channels.
Develop workforce models and capacity plans translating demand forecasts into staffing and labor investment recommendations.
Analyze workforce performance and deliver strategic reporting to optimize operations and headcount planning.
Ashley Digital is the e-commerce arm of Ashley Furniture Industries, the world's largest home furnishings manufacturer and retailer. They are a fast-moving, highly collaborative team driving digital innovation for millions of customers.
Lead and develop a team of WFM Scheduling Analysts supporting both Contact Center and Back Office operations.
Own schedule publication, real-time and intraday management, and back office inventory and workload management.
Serve as the primary escalation point for scheduling issues, staffing exceptions, and real-time monitoring gaps.
HealthEdge offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market. We're experiencing strong market momentum, with a growing number of health plans choosing HealthEdge, and we're investing in the people who power that growth.
Turn every customer message into clear, owned, and due-dated work using an internal scoping process.
Reproduce data and metric issues, gather evidence, and resolve directly or hand Engineering a clean, actionable ticket.
Monitor account KPIs, product usage, and trends to identify low engagement, risks, and opportunities for proactive follow-up.
Kairon is the execution layer for healthcare, turning fragmented claims and clinical data into workflows for ACOs and health networks to capture shared savings. We are a seed-stage team of under 10, AI-native by construction, working with live customers managing real patient populations.
Lead workforce forecasting, staffing, and scheduling initiatives across multi-site healthcare operations.
Partner with operations, finance, data services, and IT to optimize staffing strategies and improve volume forecasting.
Develop standard processes and best practices for scheduling and time tracking systems to drive efficiency and team member experience.
GoHealth is a multi-site healthcare organization providing urgent care services across over 250 centers nationwide. The company fosters a culture of collaboration, innovation, and accountability.
Analyze workforce capacity, utilization, and demand trends to support data-driven planning.
Build and maintain dashboards and reports for workforce health and performance.
Partner with HR, Operations, and Finance to translate data into actionable insights.
Edmentum is a tech-enabled learning solutions company dedicated to helping educators and students succeed. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.
You will analyze core metrics and transform complex data into actionable insights for GTM leadership.
You will own executive-level dashboards and produce weekly and monthly reports for C-level and Board.
You will support forecasting, modeling, and annual planning processes to drive revenue predictability.
WorkWave provides field service management software solutions. The company has a remote-first global culture with employees in over 30 states and 7 countries, and has been recognized as a best place to work.
Own enterprise contact demand forecasting and capacity planning across internal and BPO teams.
Lead workforce management platform migrations (Verint, Webex, Amazon Connect) and modernize scheduling and real-time operations.
Deliver decision-ready executive communication and build high-performing analytical teams through coaching and change leadership.
HealthEquity administers HSAs, FSAs, HRAs, COBRA, and commuter benefits, empowering healthcare consumers to save and improve lives. It is a large company with a strengths-based, empowerment-oriented culture focused on member experience and operational excellence.
Lead complex customer-facing consulting engagements for health plan customers, owning strategy from discovery to executive readout.
Analyze data to quantify operational, financial, and product adoption impact for customers.
Mentor consultants and develop reusable assets to advance the consulting practice.
NASCO provides technology solutions and consulting services for healthcare payers, helping health plans realize value from its product portfolio. The company supports a fully remote workforce and offers comprehensive benefits, with a focus on work-life balance.
Lead end-to-end forecasting and capacity planning across operational functions.
Develop and maintain forecasting models using historical trends and business drivers.
Partner with Finance, HR, and Operations to align workforce plans with budgets.
HealthEdge offers AI-powered operational infrastructure for health insurance companies, providing a financial edge in a competitive market. The company is expanding, investing in its people to shape the future of healthcare technology.
Build and maintain labor planning models, dashboards, and reports using Excel, SQL, and Power BI.
Analyze labor capacity across fulfillment centers to optimize staffing and cost efficiency.
Partner with operations to align labor plans and support peak and expansion initiatives.
The company runs a growing network of fulfillment centers and focuses on data-driven labor and capacity planning. It fosters an inclusive, high-performance culture with opportunities for continuous learning and professional growth.
Participate in AI cross-functional team meetings, track progress, and support policy development for responsible AI use.
Deliver or coordinate training to help staff use AI tools responsibly and efficiently.
Conduct organizational studies, gap analyses, and surveys to support AI integration and modernization goals.
Aptive partners with federal agencies to improve performance and service delivery through technology and human-centered services. Founded in 2012, the company has over 300 employees nationwide and fosters a culture of innovation and collaboration.
Develop a deep understanding of Prompt's product to provide timely, accurate customer support via email during early morning and flexible work blocks.
Troubleshoot software issues, document replication steps, and collaborate with Engineering to prioritize and resolve issues.
Promote customer satisfaction by understanding unique needs and identifying opportunities to enhance product and service features.
Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses. As the fastest growing company in the therapy EMR space, they have a 85 NPS advantage over competitors and value scrappy, innovative team members.
Own the recurring reports, dashboards, and variance analyses that leaders check first
Help shape budgets, forecasts, and financial models that guide where PAR invests next
Turn raw data into trusted numbers and spot trends to support business decisions
PAR Technology Corporation provides restaurant technology solutions, including point-of-sale, digital ordering, loyalty, and back-office software alongside hardware and drive-thru offerings. With over 100,000 restaurant locations across 110 countries, the company fosters a 'Better Together' culture focused on innovation and guest connections.
Handle after-hours client communications, monitor phone and text lines, and coordinate urgent care cancellations or labor alerts.
Manage sales pipeline, maintain lead records, set up new clients, and support hiring administration with CRM and AI tools.
Work independently during U.S. off-hours to complete recurring operational tasks and improve workflows using established systems.
20four7VA provides remote administrative and support services to clients worldwide, focusing on developed markets like the US, UK, Canada, and Australia. It fosters a supportive community offering training, guidance, and constant support for its contractors.
You will coordinate and consolidate company-wide forecasts, budgets, and long-range plans to provide leadership with a comprehensive view of business performance.
You will partner closely with Accounting during monthly and quarterly close cycles to understand results and improve financial accuracy.
You will prepare monthly financial reporting packages, budget-to-actual analyses, and management reporting that highlight key business drivers and actionable insights.
Outreach provides an agentic AI platform for revenue teams, powering sales engagement, conversation intelligence, and forecasting. The company serves large enterprises such as Databricks, SAP, and Verizon, and fosters a collaborative culture focused on innovation and growth.
Support and enhance labor and capacity planning functions across a global network of fulfillment centers.
Analyze labor requirements, build planning tools, and optimize cost and SLA performance.
Collaborate with operations and cross-functional teams to align labor plans with merchant needs.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. Backed by investors like Menlo Ventures and SoftBank, it is one of the fastest-growing tech companies headquartered in Chicago with a high-performance, transparent culture.
Architect and optimize self-serve AI ecosystems and onboarding pathways to maximize user independence.
Own the end-to-end commercial lifecycle for Mid-Market customers, driving renewals, upsells, and NRR targets.
Act as the high-level human escalation layer and deliver tailored configuration consultations for enterprise partners.
Waitwhile provides a queue management and appointment scheduling platform that helps businesses eliminate waiting lines. Trusted by 10,000 companies and backed by Allegion, it has helped over 250 million people with a collaborative culture.
Manage complex and frequently changing executive calendars across multiple time zones.
Coordinate domestic and international travel, including flights, accommodations, and itineraries.
Anticipate executive needs, resolve scheduling conflicts, and support cross-functional initiatives.
A fast-moving, hypergrowth company is seeking an executive assistant to support its leadership team. They value ownership, resourcefulness, collaboration, and direct communication in a high-trust work environment.