Lead and develop a team of WFM Scheduling Analysts supporting both Contact Center and Back Office operations.
Own schedule publication, real-time and intraday management, and back office inventory and workload management.
Serve as the primary escalation point for scheduling issues, staffing exceptions, and real-time monitoring gaps.
HealthEdge offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market. We're experiencing strong market momentum, with a growing number of health plans choosing HealthEdge, and we're investing in the people who power that growth.
Optimize workforce scheduling, forecasting, and intraday monitoring for crisis intervention operations in the US and Mexico.
Manage real-time adherence, schedule efficiency, and volume fluctuations to ensure optimal staffing levels.
Collaborate with leadership and mentor team members to drive data-driven improvements and operational stability.
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people, providing 24/7 crisis services and operating research, advocacy, education, and peer support programs. The organization has been saving lives for over 25 years and values heart, integrity, community, belonging, and progress.
Own enterprise contact demand forecasting and capacity planning across internal and BPO teams.
Lead workforce management platform migrations (Verint, Webex, Amazon Connect) and modernize scheduling and real-time operations.
Deliver decision-ready executive communication and build high-performing analytical teams through coaching and change leadership.
HealthEquity administers HSAs, FSAs, HRAs, COBRA, and commuter benefits, empowering healthcare consumers to save and improve lives. It is a large company with a strengths-based, empowerment-oriented culture focused on member experience and operational excellence.
Manage clinician schedules, profiles, and availability using CareLink.
Coordinate scheduling and logistics across Georgia and New Jersey, optimizing routes.
Resolve scheduling errors, coverage gaps, and last-minute changes in real time.
Clover Health is reinventing health insurance by combining data with human empathy to keep members healthier. They are a passionate, mission-driven team with diverse expertise, working together to solve healthcare challenges.
Own forecasting, capacity planning, and analytics across our virtual clinic for all key roles.
Monitor queues and staffing in real time, making intraday adjustments and flagging risks to operations.
Leverage in-house AI tools and LLMs to generate, validate, and refine forecasts against historical performance.
CareTalk Health is a virtual-only national medical practice delivering chronic care management and preventive care to Medicare members through health plan partnerships. We are a remote-first telehealth practice that combines clinical operations with AI-powered tools in an inclusive, collaborative environment.
Own workforce management for the largest revenue channel, including clinician capacity, retention, utilization, and credentialing throughput.
Build and run systems to scale the channel while maintaining gross margin, with accountability for revenue and cost outcomes.
Drive cross-functional performance management and optimization across Clinical, Recruiting, Operations, Finance, and Product teams.
Daybreak Health is building the leading digital mental health system for youth, providing virtual and onsite behavioral health care for K-12 school districts and health plans. They are a Series B company backed by major investors, planning to serve over 25 million youth in the next five years.