CareTalk Health is a national virtual medical practice specializing in Clinical Process Outsourcing (CPO), partnering with healthcare organizations to manage patient populations via video. They schedule approximately 20,000 patient visits per month and foster an innovative culture focused on transforming healthcare through virtual care.
Own quality performance across all clinical tiers, including call and documentation quality for RNs, providers, and PSS Engagers, plus organization-wide clinical outcomes.
Lead and develop a team of Quality Reviewers, setting standards, conducting calibrations, and coaching to ensure consistent, defensible scoring.
Build and analyze quality dashboards and datasets to identify trends, root causes, and improvement opportunities, presenting findings to executive leadership.