Lead daily care coordination operations, assign workloads, and manage caseloads to ensure timely service delivery.
Coach and develop team members through mentorship, feedback, performance reviews, and training.
Monitor performance metrics, resolve escalated issues, and collaborate with stakeholders to improve access to care.
A healthcare services organization that helps members navigate care, connect with providers, and manage transitions. It fosters a collaborative, accountable, and member-centered culture with a focus on quality and compliance.
Supervise and coach the Outreach & Engagement team to drive patient enrollment and engagement.
Manage daily outreach operations, technology tools, and compliance with HIPAA and TCPA.
Collaborate with clinical, partner success, and oncology clinics to improve care coordination and outcomes.
Colla Health provides behavioral healthcare to cancer patients as an extension of their medical treatment. The company is a venture-backed startup building a world-class team of clinicians, technologists, and healthcare operations builders passionate about improving patients' quality of life.
Audit call quality by reviewing inbound and outbound calls for service quality, accuracy, and compliance.
Coach and support employees through performance feedback, virtual coaching sessions, and training initiatives.
Evaluate compliance with scheduling procedures, organizational policies, contractual requirements, and HIPAA standards.
International SOS Government Medical Services supports healthcare programs that improve patient care and operational readiness. Founded in 1984, the company operates in over 90 countries and delivers healthcare, medical assistance, emergency response, and workforce support worldwide.
Conduct high-volume outbound telephone outreach to patients to introduce pharmacy services and guide them through enrollment.
Document patient consent and update electronic health records, including preferred pharmacy and electronic prescriptions.
Manage outreach queues, meet call center performance expectations, and uphold HIPAA privacy standards.
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered approach. The company fosters an innovative, evolving environment focused on improving patient outcomes and quality of life.
Lead, manage, and support a remote team of Medicare sales agents to meet production and quality goals.
Coach agents through live and recorded call reviews to improve discovery, presentation, and closing skills.
Track KPIs such as talk time, conversion, and persistency, and ensure compliance with CMS rules.
SalesDraft Recruiting is a recruiting firm specializing in sales talent placement. They are seeking a Medicare Sales Manager for a remote team and value accountability, compliance, and high-quality sales performance.
Monitor daily workloads of remote DOs and NPs, tracking pending consultations, messages, and clinical tasks.
Oversee patient communication queues to ensure timely responses, escalating urgent concerns per protocols.
Coordinate with clinical leadership to resolve workflow bottlenecks and improve provider efficiency.
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. As an early-stage remote-first company, we move quickly, operate with limited layers, and expect high ownership from every team member.
Lead, coach, and develop remote Patient Scheduling and Conversion Specialists to hit team goals.
Monitor KPIs for scheduling, conversion, quality, and patient satisfaction, then implement action plans.
Partner with clinical, training, and quality teams to resolve escalations and improve patient access.
The company delivers hearing healthcare access through a remote patient contact center focused on scheduling and engagement. It is a growing healthcare operations organization that values coaching, continuous improvement, and a patient-first culture.
Monitor provider workloads and patient communication queues across a distributed network of clinicians.
Escalate urgent concerns and follow up to ensure timely patient care and consistent service delivery.
Track operational metrics and recommend workflow improvements to support scalable virtual care.
This growing telehealth organization focuses on weight management and long-term metabolic health. It operates as a remote-first team that values initiative, accountability, and practical problem-solving.
Oversee remote patient access operations, including registration, insurance verification, prior authorizations, and scheduling, while meeting service-level agreements.
Lead and develop Patient Access Supervisors, using analytics and AI tools to improve productivity, quality, and operational visibility.
Collaborate with senior leadership and clients on implementations, escalations, and continuous improvement initiatives.
Our partner is a healthcare technology company focused on improving patient access through AI-powered tools and efficient operations. It is a fast-growing, collaborative environment committed to innovation and patient-centered care.
Oversee day-to-day call center operations and business planning, ensuring staff safety, operational efficiency, and service quality.
Assume accountability for delivering value-added operations management services for approximately 500-1,000 agents.
Develop and implement operational practices that promote high employee morale and strong employer-employee-client relationships.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP promotes a culture of inclusion and diversity with limitless career advancement.
Coordinate interdisciplinary care plans and serve as a liaison between patients, providers, and insurance partners.
Provide telephonic nursing triage, health guidance, and on-call support according to agency protocols.
Manage lab results, referrals, prescription refills, and patient follow-up to ensure continuity of care.
Planned Parenthood of the Pacific Southwest provides sexual and reproductive healthcare across 20 health centers in Southern California. The organization fosters a collaborative, mission-driven culture with over 100 years of advocacy.
Develop and oversee quality programs to ensure HIPAA compliance and implement training based on audit trends.
Tune AWS Auto-QA prompts to flag quality and compliance risks while reducing AI hallucination.
Analyze interaction logs via SQL, manage HITL QA workflows, and lead process improvements using Lean/Six Sigma.
Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions. It is trusted by Fortune 100 companies, major national payers and large providers to enable employees to live their healthiest lives.
Serve as a primary point of contact for clinic navigators and referral coordinators, collecting patient documentation and coordinating orders.
Manage patient orders from initiation through completion using Salesforce, tracking progress and resolving issues.
Collaborate with Territory Managers and internal teams to support regional sales efforts and improve clinic workflows.
Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Their team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience.
Answer inbound calls from members, physicians' offices, and healthcare partners regarding prescription medication benefits and coverage.
Verify member eligibility, determine medication coverage, and assist callers with understanding prior authorization requirements.
Accurately document interactions, update records, and deliver professional customer service while meeting quality and performance expectations.
Sagility combines healthcare domain expertise with technology and transformation-driven BPM services to optimize member and patient experiences. With over 25,000 employees across 5 countries, the company offers a collaborative culture focused on making healthcare simpler and more personal.
Manage patient messages through the telehealth platform and address routine clinical questions within your nursing scope.
Escalate complex medical concerns, coordinate with providers, and ensure timely follow-ups.
Maintain accurate documentation, follow HIPAA protocols, and work independently in a fast-paced remote environment.
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. It is an early-stage, remote-first company with a globally distributed team that values clarity, accountability, and initiative.
Serve as the first point of care for patients and referral partners, scheduling appointments and documenting accounts in a high-volume call center.
Meet call center KPIs for quality, adherence, productivity, accuracy, and conversion while safeguarding PHI and complying with HIPAA.
Collaborate with internal partners and escalate scheduling barriers to support one-call resolution.
ATI is a national healthcare company specializing in physical therapy and patient access services. It fosters a metrics-driven, team-oriented culture focused on delivering empathetic patient experiences.
Coordinate patient enrollment, device setup, and education for remote monitoring technology.
Monitor patient data, analyze trends, and escalate health changes to healthcare providers.
Ensure device configuration, data management, and quality assurance for remote patient monitoring.
Optima Medical is an Arizona-based medical group providing personalized healthcare and a full spectrum of services across 34 locations with 150+ providers. They care for over 200,000 patients, focusing on preventing leading causes of death and promoting wellness.
Lead an assigned therapy team while providing direct patient care and serving as first contact for clinical and operational issues.
Monitor productivity, documentation, and scheduling; support onboarding, coaching, and evaluations.
Collaborate with leadership to optimize workflows, quality assurance, and regulatory compliance.
Ascend Healthcare provides integrated psychiatric and behavioral health services, including medication management, counseling, and care coordination. The culture emphasizes collaboration, patient-first care, and remote work.
Work with pharmacies on refills, clarifications, transfers, and prescription workflows.
Prepare and submit prior authorizations and coordinate specialist referrals.
Schedule appointments and perform follow-up outreach so care plans are completed.
Curai Health is a fully virtual primary care practice using AI to deliver fast, high-quality care. They are a mission-driven team collaborating closely to drive meaningful impact in healthcare.
Lead day-to-day CX operations, setting performance standards and ensuring high-quality patient support across all channels.
Manage high-stakes escalations and cross-functional issue resolution, partnering with clinical, product, and compliance teams.
Use operational metrics to identify trends, optimize workflows, and drive continuous improvement across the patient journey.
Health-E Commerce operates Patiently, a telehealth platform focused on patient experience. The company promotes a remote-first culture emphasizing professional development and cross-functional collaboration.