Lead daily Customer Care operations and oversee Team Leaders to meet SLAs and ensure positive experiences.
Hire, coach, and manage remote teams; analyze data to improve processes and workforce alignment.
Collaborate with Clinical Operations and Client Account Management on prior auth calls and escalations.
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. We power benefits plans for millions of Americans using a secure Unified Claims Processing platform and AI-driven care delivery.
Lead and develop a remote team of 8–12 Client Support Coordinators through coaching and clear expectations.
Oversee daily support operations, manage escalations, and drive continuous improvement initiatives.
Leverage performance data and AI-enabled tools to streamline workflows and enhance customer satisfaction.
The company provides personalized customer support across phone, chat, and email, using AI-enabled tools and data science to improve service delivery. It fosters a remote, collaborative culture that values continuous improvement, accountability, and customer-focused decision-making.
Serve as the escalation point and subject matter resource for complex customer service issues across multiple channels.
Coach and mentor the customer service team, coordinate workflow, and assist with team administration.
Investigate and resolve customer inquiries, identify root causes, and collaborate with service partners to ensure satisfaction.
PNC is a diversified financial services company offering banking, lending, and investment services to customers and communities. With a history spanning nearly 160 years, it fosters an inclusive workplace culture focused on customer experience and smart risk management.
Lead and support daily team operations, providing coaching, guidance, and professional development to team members.
Manage workflows, staffing, and performance to ensure service levels, KPIs, and quality standards are consistently met.
Coordinate training and process improvements while handling escalated customer issues with empathy and sound judgment.
Our partner provides insurance operations and customer-focused services across the United States. The company fosters a collaborative, inclusive culture centered on continuous improvement, employee development, and integrity.
Lead daily care coordination operations, assign workloads, and manage caseloads to ensure timely service delivery.
Coach and develop team members through mentorship, feedback, performance reviews, and training.
Monitor performance metrics, resolve escalated issues, and collaborate with stakeholders to improve access to care.
A healthcare services organization that helps members navigate care, connect with providers, and manage transitions. It fosters a collaborative, accountable, and member-centered culture with a focus on quality and compliance.
Lead and mentor a remote service team to deliver excellent customer support.
Define KPIs to monitor efficiency, satisfaction, and service quality.
Act as liaison to clinical staff, triage O&P devices and manage customer communication.
Hanger is the world's premier provider of orthotic and prosthetic (O&P) services and products. With 160 years of clinical excellence, Hanger employees touch thousands of lives daily and foster a culture of empowerment.
Oversee remote patient access operations, including registration, insurance verification, prior authorizations, and scheduling, while meeting service-level agreements.
Lead and develop Patient Access Supervisors, using analytics and AI tools to improve productivity, quality, and operational visibility.
Collaborate with senior leadership and clients on implementations, escalations, and continuous improvement initiatives.
Our partner is a healthcare technology company focused on improving patient access through AI-powered tools and efficient operations. It is a fast-growing, collaborative environment committed to innovation and patient-centered care.
Lead a high-performing remote service team to drive exceptional customer outcomes and retention.
Coach and mentor 8-10 agents while using data to improve performance and operational efficiency.
Serve as a P&C insurance expert to ensure service quality, compliance, and cross-sell opportunities.
Trellis is a tech company behind Savvy, a licensed insurance agency, rewriting the insurance experience with clean design and a customer-first mindset. We're a profitable, fast-growing Series A startup backed by General Catalyst, QED, NYCA, and Amex Ventures, with a remote-first team that moves quickly and builds with intention.
Monitor team performance, review service metrics, and implement process improvements
Splash Financial is a financial technology company that helps consumers explore smarter borrowing options and connects them with lending partners through a digital platform. The company fosters a collaborative, customer-focused culture with an emphasis on innovation, operational efficiency, and continuous improvement.
Lead customer service strategy and service standards across multiple business units and brands.
Drive technology modernization, including AI, to streamline workflows and enhance the customer experience.
Manage team leadership, performance measurement, and cross-functional collaboration to improve service quality.
The employer is a multi-brand organization seeking to unify its customer service operations. It values a fast-paced, entrepreneurial, and collaborative culture with a focus on innovation and employee contributions.
Coordinate patient appointments, outpatient visits, and procedures while ensuring accurate registration and efficient access to healthcare services.
Handle high-volume incoming calls, verify insurance details, process physician orders, and guide patients on preparation and location instructions.
Maintain accurate records across multiple computer systems while delivering courteous, professional, and responsive customer service.
A healthcare-focused organization dedicated to coordinating patient access and scheduling services across multiple departments and locations. It fosters a collaborative, supportive remote work culture centered on service, accessibility, and continuous improvement.
Lead, coach, and develop the Customer Support team, establishing clear performance expectations and accountability.
Own key Support metrics including CSAT, response times, resolution times, and ticket backlog to drive service improvements.
Identify operational inefficiencies and drive automation and self-service initiatives to enhance customer experience.
Cardata provides automated software and services for vehicle reimbursement, helping businesses replace outdated programs with intelligent solutions. It's a small, driven team focused on delivering real impact.
Act as the primary point of contact for patients and providers, handling questions, scheduling, and documentation with empathy and professionalism.
Resolve patient and provider issues, escalate complex concerns, and coordinate care activities to ensure seamless support.
Track data and trends from support interactions to improve processes and serve as the voice of the patient.
Seven Starling is a leading virtual provider of women's behavioral health services supporting every stage of motherhood. They partner with OBGYN clinics and health plans across the country, and their culture values compassionate care and operational excellence.
Serve as the primary non-clinical contact for members, providing timely and empathetic assistance via phone, email, and other channels.
Explain healthcare benefits and programs, coordinate appointments, and manage cases from intake through resolution.
Collaborate with clinical teams and providers to remove barriers to care and ensure a seamless healthcare journey.
The company provides healthcare navigation and member support services, helping members access essential healthcare services. The culture emphasizes customer service, remote work, and professional development in a technology-driven healthcare environment.
Lead, mentor, and develop a diverse team of Customer Success Professionals with coaching, training, and performance feedback.
Develop and implement data-based customer success strategies to improve satisfaction, retention, and expansion.
Partner with Operations to design and test new workflows, optimizing processes and enhancing efficiency.
Propelus simplifies workforce compliance management across healthcare, connecting professionals, employers, and regulators through innovative technology. The company is a remote-first, global team and a trusted leader for over 20 years, focused on bringing more good into healthcare.
Own daily operations for a Customer Support team across Phone, Email, Live Chat, and SMS, including coverage, queue health, and case quality.
Lead, coach, and develop Support Specialists through 1:1s, real-time coaching, and performance reviews, while serving as final escalation point.
Partner with leadership across Support, Product, and Engineering to improve tooling, routing, and processes, and drive team KPIs with data.
Wrapbook is an AI platform for production finance that helps teams manage payroll, spend, and accounting for film, TV, and commercials. Trusted by major studios and backed by leading investors, the company has a team of 350+.
Guide families and clients through initial conversations about in-home, non-medical care, using strong customer service and sales skills.
Develop, implement, and refine sales playbooks and strategies while coaching a team of Care Solutions Consultants.
Meet or exceed daily outreach and conversion goals in a metrics-driven, remote environment.
Honor Technology is transforming the way society cares for older adults by providing technology, tools, and services that empower aging in place. As the parent of Home Instead, the world's leading in-home care provider, it operates a global franchise network with more than 100,000 Care Pros and delivers over 50 million hours of personalized care annually, guided by a people-first culture and leadership principles of integrity, compassion, and excellence.
Lead and support a team of 10+ Admissions Coordinators managing high-volume inbound and outbound interactions.
Hire, onboard, train, coach, and conduct performance reviews while setting clear expectations and providing ongoing feedback.
Monitor KPIs such as admission rates, satisfaction, and time-to-admission, and partner with internal teams to drive improvements.
This company provides behavioral healthcare services, connecting clients and families with appropriate care through an admissions process. It fosters an inclusive workplace focused on connection, evidence-based decision-making, urgency, and continuous improvement.
Lead end-to-end Tier 1 and Tier 2 contact center operations across Member, Broker, and Provider channels.
Manage a geographically distributed leadership team and build an inclusive, high-accountability remote culture.
Drive performance frameworks, workforce management, and technology strategy to scale service operations.
Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. Oscar fosters an inclusive, high-accountability remote culture and is an equal opportunity employer.