Manager, Customer Support
Benefits
Unlimited PTO
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What you will do:
- Lead, coach, and develop the Customer Support team with clear expectations.
- Own Support metrics: CSAT, response times, resolution times, and backlog.
- Drive automation and process improvements to scale Support.
What you bring:
- 5+ years in customer support, 2+ years in people management.
- Analytical skills to use data for operational decisions.
- Experience in fast-paced environments and structured process improvement.
Why you'll love Cardata:
- Remote work, flexible hours, and unlimited PTO.
- Extended medical, dental, and wellness benefits.
- Mentorship and development opportunities for career growth.
Cardata
Cardata provides automated software and services for vehicle reimbursement, helping businesses replace outdated programs with intelligent solutions. It's a small, driven team focused on delivering real impact.