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Call Center Operations
Role:
- Lead and develop a remote team of scheduling and conversion specialists.
- Coach team members and drive KPI improvements for scheduling and satisfaction.
Requirements:
- At least 3 years of leadership experience and 5 years in customer service or contact center ops.
- Strong coaching, communication, and data-driven performance management skills.
Benefits:
- Medical, dental, vision, 401(k) match, PTO, paid holidays, and EAP.
- Remote work, hearing aid benefits, career development, and leadership training.
Partner Company
The company delivers hearing healthcare access through a remote patient contact center focused on scheduling and engagement. It is a growing healthcare operations organization that values coaching, continuous improvement, and a patient-first culture.