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Role Overview:
- Serve as a member advocate helping individuals navigate healthcare benefits and services.
- Work in a fully remote environment with structured weekday hours.
Key Responsibilities:
- Manage member cases from initial contact through resolution with accurate documentation.
- Coordinate appointments and services while communicating with providers and internal teams.
- Escalate complex or clinical issues according to established procedures.
Qualifications:
- At least 2 years of remote call center experience in healthcare or related customer support.
- Strong communication, problem-solving, and time management skills.
- Must be based in the United States and have reliable internet.
Benefits:
- Comprehensive healthcare coverage and retirement savings with company match.
- Generous paid time off and paid parental leave.
- Remote work setup and professional development opportunities.
Jobgether
The company provides healthcare navigation and member support services, helping members access essential healthcare services. The culture emphasizes customer service, remote work, and professional development in a technology-driven healthcare environment.