Patient Access Manager

Responsibilities:

• Oversee patient registration, insurance verification, prior authorizations, and appointment scheduling across assigned client programs.
• Coach and develop Patient Access Supervisors, establishing clear performance expectations and fostering a collaborative culture focused on patient care.
• Use performance dashboards and AI tools to monitor service-level performance, identify trends, and implement corrective action plans.

Qualifications:

• At least 3 years of experience leading supervisors or team leads, with a track record of team development and operational accountability.
• Minimum 1 year of direct supervisory experience in patient access and hands-on experience with EMR systems such as Cerner or Epic.
• Strong Excel skills, willingness to learn AI tools, and experience managing employee relations and client relationships.

Work Environment:

• Fully remote position requiring residence in the United States, with reliable high-speed internet and a private workspace for handling patient information.
• West Coast client operations run until 8:00 PM Eastern; candidates in Eastern time zones should be prepared to work later hours when needed.
• This role is not available to residents of California, New Jersey, New York, Montana, Hawaii, Alaska, or U.S. territories.