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What You'll Do:
- Supervise and support customer service representatives to maintain high service standards.
- Handle escalated customer complaints, resolve complex issues, and ensure customer satisfaction.
- Monitor team performance, review service metrics, and implement process improvements.
Qualifications:
- Excellent written and verbal communication skills.
- Strong leadership, problem-solving, and decision-making abilities.
- Familiarity with CRM software, customer support platforms, and Microsoft Office applications.
Additional Information:
- Enjoy competitive pay, a $200 sign-up bonus, and flexible working hours.
- Benefit from 100% remote work, paid training, and performance-based bonuses.
- Access health and dental benefits, PTO, and career advancement opportunities.
Splash Financial
Splash Financial is a financial technology company that helps consumers explore smarter borrowing options and connects them with lending partners through a digital platform. The company fosters a collaborative, customer-focused culture with an emphasis on innovation, operational efficiency, and continuous improvement.